Airinum Anmeldelser 

Nathalie's customer service is top-notched! Speed and clear communication and expert at solving my issue.

Prodotti eccellenti, personale di una professionalità elevata, devo solo dire che é meglio prendere una misura più grande .

For the price it was 75$ is one of the things i more regret to spend a considerable amount of money for the product value, the fabric material was supposed to be more compact and less transparent that means that you have to be really strict with replacing filter that only last for two weeks, the fabric also is thing and easy to get ripped, scratched, filters it doesn't fit well with mask at the nose are that is something that lets you unprotected and its too annoying since you have to be touching your mask and nose every 5 minutes to be sure that is on its place. This is more marketing than a product, not sure what revenue margin could have this brand but i guess it must be incredible....

i would only recommend this if the value would be more reasonable for the product itself for example 35$ and if the filter on nose are issue could be solved other than that the experience has been like throwing money to the paper bin

I write this review with pleasure. At the end of my checkout, I forgot to add a code that would give me. for free, three additional filters for my masks.
After a few hours past, I remember about the code and immediately I contacted Airinum customer service. I received several nice and attentive e-mails from Airinum Team and specially from Elena who, advised me that my
order had been updated and Airinum granted me the extra filters. Great Products and Great customer service. Thank you.

Shirley was fabulous. She directed me on how to proceed when I had a problem with receiving my mask. She gave me helpful information to let me know what to expect and when I would probably receive my product. She gave me options that were also helpful. I appreciated her attention and her quick replies. It was a nice experience. I love the masks I've bought and intend to buy more.
Paulette Pearson

This company promised they would redesign thier partical vented mask for covid and release them after the 1st of the year. Basically after they sell OUT the vented masks. They say they made caps for the vents but only the wearers know this. People will argue with you about the vents. We know we own them.
And AIRLINES WILL NOT LET YOU ON THE PLANE. VENT CAPS OR NOT.
GREED GREED GREED STAY AWAY FROM THIS MASK

Please check your filters before you use them. Airinum manufactured a batch of filters with sizeable holes in them that are near the valve area (or in one case was in the middle of the filter). These holes compromise the integrity of the mask. When I contacted Airinum customer service, they confirmed there was a manufacturing defect and then sent me a replacement box. The replacement box was from the same batch and has holes in it also! When I contacted them immediately after opening the replacement filter pack, I got a response from someone who clearly did not read my email and generated a long response explaining that the valves are supposed to be there (ignoring the photos I sent which show holes NEXT to/AROUND the valves and have nothing to do with the valves themselves). Considering that I had to pay a $30 shipping after their website said free shipping and the cost of these masks is steep (along with their lofty claims that these are as good or better than N95 masks), the filters should be perfect. Update: Airinum now states that the holes are "transparent" and normal, completely ignoring the fact that I can literally blow air through them, thus increasing the risk of COVID infection (or air pollution being inhaled). This is shocking considering that they earlier confirmed a manufacturing defect. I have filters from another company that are similarly made that have no holes or integrity issues. I cannot recommend Airinum and feel completely stupid that I purchased masks for my family from here. Edit: Even though the company thinks sending more filters from the defective batch with the exact same defect is "customer satisfaction," it is not. I have just given up and am using my AusAir masks instead for the time being.

I’m surprised to see so many negative reviews. We placed an order for four masks (two adults, two teens) in May with the pre-orders. I paid at the time of ordering and everything went EXACTLY the way the company said it would on their site. We received our order at the beginning of September (California) and followed the very clear instructions on how to tape the vents closed so that we could use them during pandemic. I placed another order in October for more filters and vent plugs for all four of our masks and we received this order mid-December. I paid again at the time of ordering and again everything went EXACTLY the way the company said it would. Their site and email correspondence has been very clear about what to expect, possible delays and timeline. I read everything very carefully and based on my experience of two orders I have zero complaints. Sure, delivery took a while. Things are a bit crazy right now everywhere. But I never felt the company was dishonest or doing anything other than the best they could considering the circumstances. I hope negative reviews do not deter those seriously considering these masks. For our family, it was a lot to spend on masks. But, we’re all very happy with the decision to purchase these and would do it again gladly. These masks are amazing and we are more relaxed knowing we’ve got them on when we need to go out and be around others.

Fits well, easy to reajuste and feels like it does a good job!

Took some time for the delivery, but they were frank about it even when I bought it. I therfore knew it was going to take some months.

I’ve purchased 4 masks, for myself and the family. Good customer service, which I had to use, for a change in my order. Fast and polite answer and problem was solved quickly. The quality is good and for a glasses wearer I can pleasantly confirm that the mask doesn't fog up my glasses. If you are wearing it with the normal valve caps (included). Actually everything is included. Neck strap, valve cap set, exhalation valve stopper set, 2 pieces of filters and the mask of course. The wares comes in a very nice package and feels premium. My goods was delivered with DHL which has never disappointed.

Hallo,

ich habe mir eine Urban Air Mask 2.0 und ein Filterpack Anfang Oktober bestellt. Gestern wurde die Maske geliefert. Die Wartezeit war erträglich und wurde seitens Airinum auch gut kommuniziert.
Die Qualität ist top. Der Ablauf insgesamt war super und DHL hat innerhalb von 24 Stunden geliefert.👍
Dankeschön an DHL, in der Weihnachtszeit und aufgrund der aktuellen Umstände, beachtlich.😊

Also vielen Dank.

Update: we have still only received part of the payment promised by Airnoum. They claim the bank must have withheld some of the payment as an international charge. This company has been awful- the goods were delayed by months, my Dad who had ordered them died whilst waiting but they still wouldn’t let us cancel the order. They changed their shipping method so we had to pay additional taxes which they said would be refunded and we still haven’t received the full amount. Awful customer service and company.

Awful. My father placed an order for masks in May. Unfortunately he subsequently caught COVID 19 and died at the end of July. The masks did not arrive until the end of September. We were not allowed to cancel the order - in addition the order incurred an additional tax charge from Fed. Ex . We have now been told that they cant repay the additional taxes incurred as my fathers. bank accounts have been closed so we don't have the original cards or PayPal account.

The Airinium customer service team (especially Elena) has been exceptional. I placed a pre order in Q2 2020 after being on the waiting list. I was so excited when I got the shipping notification in September! But, since I’d placed the order, they could no longer ship to me from within Europe which resulted in huge issues with Portuguese customs and the eventual rejection of my shipment. The customer service team were in contact throughout the process and were so apologetic and kind. They even managed to find another solution to get the masks to me from within Europe. I am happy to say this is the best customer service I’ve had in a long time. As a small business owner myself I know the value of these interactions and have deeply appreciated their honesty and resolve in finding a resolution for me to get my masks. Thank you so much Elena and the Airinium customer service team!

Ordered four masks for the family after an email solicitation (I'd ordered a mask earlier for my mother's asthma) implying it would be useful during the pandemic. They arrived 4-5 months later and are useless! Vented, so can't be worn anywhere. They've since updated their site to reveal this defect. Contacted the company, which essentially said for another $90 they would supply vent caps to correct the defect. No more money from me, I've been scammed. And they timed the delayed from purchase to delivery so the credit card charge can't be disputed, so I'm out $300.

You are allowed to use your brain before buying. A website that is only on English, Vietnam, Chinese language??? And it's a Swedish company, not even on Danish.

Check Google map. Hype and scam.!

"And they can apply my review for being fake to trust pilot and get it removed."

"We will send out codes for new pre-orders shortly." What is this OnePlus method from China.?
And they are not on hitta.se, where you can check address.

The company address
Business ID: 559017-6870
Company: Airinum AB
Address: Östermalmsgatan 26 A
SE-114 26 Stockholm
Visiting address: Östermalmsgatan 26 A
SE-114 26 Stockholm
County: Stockholm County
Municipality: Stockholm
CFAR: 56138001

I ordered 3 masks for the family - all very disappointing and not worth the hype or money at all Trying to return filters etc. Paid £32 extra for Customs Duty. Ordered March received very very late September 20. Nightmare process. Avoid at all costs.

I love the mask I got back in January. But I put my email down to order filters and some masks. I was told the email was sent and then another was to be sent August or September for pre-order. I still haven’t got an email with a code to place my order. I really don’t want to order any other mask. If you can send me a. Email with a code to place my order I will really appreciate.

The filters are good. Also the service came through on time. I seen alot of comments are instagram of people not getting their's. I know all of you people are working hard to get through the pandemic. So many people don't have patience but you workers know what's best to get those masks on time. Good luck 👍 a future awaits.

Ottimo servizio

Although the long wait, I am extremely pleased with the masks & customer service.
My e-mails were always replied within 2 days, if not sooner, and the product is amazing!!!
Wearing it in hot temperatures, it feels just so light to wear and almost not noticeable.
Thank you Airinum for your excellent product and service.