Ahead App - Emotions Coach Anmeldelser 

BUYER BEWARE! DONT RELY ON THIS APP FOR MENTAL HEALTH!
I downloaded this app to accompany the individual counseling I was receiving to manage stress, emotional control, and grief. I really enjoyed the app and purchased the subscription after the 7 day trial. I didn’t find the individual components to be overall helpful but the integration with those and the KAI was what helped me tremendously. The reason for the 1 star is due to what happened with KAI. Imagine you have been working with a therapist for months and all the sudden they forget who you are and all your problems. That was my experience with KAI. All my deep thoughts, feelings, and good work were completely gone in an instant. No disclaimer was provided that this could happen but in the terms and policies, it’s written that they are not responsible for any information that disappears. This is a terrible way to manage a product that people in fragile states rely upon to help fix issues. Basically, sorry we didn’t tell you that the app may completely forget all the hard work you have been doing but the policy says no refunds because we put it in the fine print. The second reason for the one star is zero communication from the company. I have emailed multiple times and all I get is a message that states they will get back with me in 48 hours. Well it’s been 3 weeks and zero communication. It also isn’t a straight forward way to cancel the subscription. I had to go all the way into my email and click on the I deleted email where it asked to confirm my email. That’s the only way I was able to get out of the never ending loop of redirecting. I was just lucky that the email verification link took me finally to a page to unsubscribe.

My experience with Ahead has been extremely disappointing.

I had not used or even logged into my account in over two years, yet I was unexpectedly charged for an annual subscription renewal. I did not receive a renewal reminder or notification before the charge, giving me no opportunity to cancel beforehand.

As soon as I noticed the charge, I contacted customer support requesting a refund and cancellation. My refund was immediately denied, and I was initially told my account had been canceled. However, my account continued to show an active subscription through next year, which contradicted what I had been told.

During the email exchange, support also claimed I had subscribed through their website, even though I have only ever interacted with the service through the mobile app. Rather than addressing my concerns or working toward a reasonable resolution, I was simply told to take the matter up with my bank.

Customer service showed no willingness to investigate why an account that had been inactive for years suddenly renewed or why I never received a renewal notification.

I have now disputed the charge with my bank and will also be filing complaints with the appropriate consumer protection agencies.

Based on my experience, I cannot recommend this company. If you choose to subscribe, monitor your payment methods carefully and keep records of all communications.

I used the app three months and then cancelled my subscription. Months later and I'm still getting charged for it. BEWARE and steer clear. The app indicates that all subscription is through google play, but google play doesnt include an Ahead subscription anymore. They are saving payment information and keep charging every cycle. This is negligence and best and predatory at worst. I literally just caught this today.

I logged into my account & cancelled it and they still tried to charge me. I cancelled it correctly.
I had to get a new card as too many companies are taking money. I cancelled it correctly! DO NOT RECOMMEND.

I would have put around 3 stars because I was beginning to like it using the free trial, but it’s a one from me as I cancelled the subscription and deleted the app and it still took £60 from me! I tried to contact them about a refund but absolutely no response at all. Don’t even bother!

I dislike any company that will not cancel a charge for a product you no longer use. It may be legal, but it still poor customer service

It was very good to start with and the Ai Kai was helpful and because it kept a record of previous chats it would use those as reference and remind me of previous issues and how I handled them.
Then, Kai changed; it began answering me as if I was a complete stranger. I emailed support and they admitted that they’d been ‘experimenting’ with the Ai. Kai told me that they’d lost all my previous history of Chat and that was over a year’s worth of insights, rendering the Ai - Kai as they call it - now useless. I’d have to start all over again and teach it once more. What a colossal waste of time, and indeed money.
It’s not just that - it’s the fact that this is a mental health app and the fact I’m now left with no learnings, no history, and no reflection has not improved my mental health and I feel let down.

A scam, steal your money

Terrible company that likes to steal from small businesses and artists and use said stolen work in their Instagram ads. Will never download this app again

cancellation didn't work. I was then charged $130 at the end of the week against my knowledge. This app is geared to rip you off not to help you.

I’ve tried multiple apps and this one actually feels easy to use and not such a chore. Community based action is useful too.

Ive found the app really helpful, easy to navigate & can work with it daily

I am writing this review to issue a severe warning: DO NOT USE the free trial of this application if you link any payment method.
The predatory payment process is completely unethical:
Predatory Subscription Model: The free trial automatically converts to a FULL 1-YEAR ANNUAL SUBSCRIPTION costing approximately $70 USD, instead of a reasonable monthly fee. This is a severe financial trap (Dark Pattern) causing immediate and massive consumer damage.
Immediate Cancellation, Zero Refund: I cancelled the service and requested a refund ONLY 14 MINUTES after the unauthorized charge occurred, proving I had no intention of continuing. Despite this clear evidence of non-usage, Google’s automated system rejected the request.
Irresponsible Developer Support: I contacted the developer (Ahead). They acknowledged the issue and even offered free compensation, but then stated they cannot intervene with the refund process. I am caught in a loop of system failure and passing the buck between the developer and Google.
Unjust Enrichment: Charging a full $70 for an entire year of service that was effectively terminated after 14 minutes is unjust enrichment.
The application may be good, but its financial ethics and customer support process are irresponsible and dishonest. They rely on system loopholes to keep money for services that were immediately rejected.
Save your money. Do not trust the free trial.

UPD : they reached out weeks later and after some hassle enabled premium...

Original review :

"paid for the yearly access which never got provided. support is silent since two weeks and multiple follow ups. I only keep getting auto reply that they got my email and will get in touch.

Their restore purchase link is not working neither. Last time i even put founder in CC. Still no reply and no access. They just took my money and ran..."

This app takes advantage of vulnerable people. Once you sign up for the “free trial” (which is automatically set to a yearly plan), they do not send any reminder that it’s ending clearly intentional. The app itself is messy AI content you could get from ChatGPT for free.

I cancelled immediately after being charged, but Apple wouldn’t allow a refund, and the app’s support team has ignored my messages. I’ll be reporting this app, and I encourage anyone else who’s been misled in the same way to do the same.

Predatory scheme to steal your money. They stay silent after you sign up for a trial hoping you forget about it. They don’t provide refunds, so if you message them, don’t expect any refunds, they refer you to apple billing, apple billing says there is no bill for this charge. Ironic since the bill is sent to my email after I got the unexpected charge. They charged me after 6 days, not 7, plus there was no notification and not a single email about the upcoming “upgrade”. The app itself was complete BS, just texts regurgitating insta posts. AI could do it for free. 🚨‼️ basically don’t give them your info. They will 100% take your money and offer a yearly membership when you asked for a refund. Disgusting

Hate this. I wanted guided meditations or something that would help me through moments of extreme anxiety but it was basically just extremely trite learning exercises like click 3 symptoms of anxiety….
I downloaded it in a moment of desperation when I was going through a complete life upheaval. Then I was charged £40. Which made me even more anxious. I tried to dispute it but couldn’t. 0/10!!!

I really recommend this app. It’s written in a fun and playful way and making me a better person. It helps to keep me focused on what’s gonna help me instead of what hurts me.

The app workshop out fine but the subscription does not include texting. They tell you this after you get used to daily texting. That makes it expensive, paying extra for texting with a chatbot

I have used many self-development apps so-far, Ahead is my favorite among all. I like everything about it: content, pedagogy, tone, humour, design and efficiency!