AGUA BENDITA S.A.S Anmeldelser 

Awful customer service! I do not recommend this brand!

Horrible customer service and return policy. Don’t buy save your money time and frustration. It’s not gonna look the same on you as it does on the model and they don’t allow you to return it. They say anything that is final sale can’t be returned, but I guess they decide what is even if they don’t disclose it previously my item did not say it was a final sale and they tried to not take it back after I reached out and ask them to cancel my order.

Ordered a kimono with overnight shipping, waited four weeks with no response from customer service and had to file a claim for a refund through the credit card company! Beware!

I have a very mixed feelings about my opinion cause I love the brand - they create the most beautiful dresses of the best quality, but the customer service IS JUST AWFUL! I have made several purchases with them and when goods are in the warehouse the delivery is quick, no problem.
However, if you buy something and after that they realised they don't have it on stock- It's a nightmare!
I had two situations like that. After your order, you got an email from them that the product is not on stock and they need to cancel. They cancel very quickly. BUT THEN YOU DONT GET YOUR MONEY FOR WEEKS.
IM CURRENTLY WAITING MORE THAN A MONTH TO GET MY MONEY BACK. So before you order be aware this might happen to you too.

Hice una compra en línea el 14 de abril y durante el proceso de compra marcaba que llegaría el día 24 de abril, fecha que necesitaba que llegara para poder llevarme el producto a un viaje, en varias ocasiones me comuniqué vía WhatsApp con un asesor "Dayana" y me informó que le daría prioridad a mi envío, cosa que evidentemente no sucedió y generaron hasta el 25 de abril apenas la guía de envío con la Paqueteria DHL, el día de hoy 4 de mayo reviso la guía de rastreo ya que el pedido sigue sin llegar y resulta que el paquete fue DEVUELTO al remitente , me comunico con DHL y me comentan que el paquete no contaba con las regulaciones necesarias para que entrara al país y por si fuera poco la dirección que pusieron estaba mal totalmente sin calle principal, sin número, otra colonia diferente, en fin TODO MAL !!! . El paquete ya lo tienen devuelta en almacén hace varios días y no han sido para notificarme y mucho menos para realizar la DEVOLUCIÓN DE MI DINERO. Ya he Delano varios correos y aún no he recibido respuesta. Actualizare mi opinion cuando resuelvan mi problema . 😡

SCAM BUSINESS MODEL - AGINT#1736 - RE: $52 USD AGUA Taxes

After 3months of battle, I received my refund for the item amount BUT Agua NEVER REFUNDED TAXES PAID on the item amount.

Instead Agua stated that their policy is as follows: Refunds are only issued for the item's paid price. Shipping costs, taxes and / or duties are non-refundable for returns.

Unfortunately the refund issue was not created by me as a customer, you sent me a damaged dress, you were meant to do an exchange but you refused. You then decided to go the route of credit code so as to cheat customers out of taxes. When I didn't receive the credit code for my client and it was late, I then requested refund which you still refused to refund the taxes of $52.19 USD.

As an Accountant I can confidently state that when a customer returns an item and receives a refund, the associated taxes should also be refunded. Since the transaction is reversed, the business is not required to remit those taxes to the government, and retaining them is both misleading and unethical.

I have repeatedly highlighted this issue, and it reflects a deeply flawed and questionable business model. Retaining taxes on refunded items appears to be an intentional practice to exploit customers.

This conduct is not only unacceptable but borders on deceptive. I strongly urge others to reconsider doing business with a company that operates in this manner.

You retain taxes to enrich yourself and company. Very unprofessional.

THIS BUSINESS AND COMPANY IS A SCAM - AVOID THEM...THEY ARE NOT STRAIGHTFORWARD AT ALL.

CROOKS!
I purchased a swimsuit, measured according to their posted sizes on the manufacture website. Received swimsuit tried on fit too large, plus swimsuit color was deceiving/disappointing and not as pictured however, not reason the for return. I Immediately contacted Agua reported the problem and that I would be immediately returning as received. I received a flowerey reply regarding their return policy and followed them implicitly. Suit returned well within refund policy and received signed receipt by shipper. 7 days later with no acknowledgement by Agua I emailed their confirmation of return/receipt a confirmation as they had promised. They replied that yes, suit received and I would receive refund in 10 days…I assumed 10 business days. I emailed on the expected date of refund and was immediately and rudely advised that it would be 15 days no explanation. They have now withheld my refund with no explanation and I have still not received any communication from them or the refund of purchase. I would not trust this BRAND or their business by practice……if you are ordering online. If you must have their product purchase from another Vendor.

Absolutely horrific customer service. Days to respond to emails and the only reason I got them to respond is because I posted publicly about it. Agreed to let me extend my return by two days (and treated me like a felon for missing a return window by 36 hours after Christmas time) but now they can’t produce a shipping label to let me do it after 12 days of back and forth with them. And it’s my fault because they “assumed” for no reason I already had the label. Are incredibly incompetent and it is not worth the money. Now I can send it out of pocket and without liability to them. Unbelievable they are charging $230 USD for a swimsuit top and treating customers like this. BUYER BEWARE

This company is horrible. Buyer beware please stay away. I received incorrect merchandise and immediately notified the company of the error. Customer service refused to ship the merchandise I ordered and paid for simultaneously with my return of the incorrect merchandise. Agua Bendita’s policy is that the customer must WAIT until the company recoups before taking corrective action for shipment errors made by their staff. I wanted the merchandise that I ordered and erroneously did NOT receive for an upcoming vacation. Unfortunately I will be unable to timely receive and/or use the merchandise I already PAID for due to Agua Bendita “shady” customer service practices. 100% unacceptable!!! Please, please, please save yourself the headache and heartbreak. Purchase your swimwear somewhere else.

Scam don’t let you cancel your order the same minute it was placed. Send you fake tracking information as well.

I had ordered two large orders one on a Thursday one on a Friday I received both my orders the following Friday everything was correct and everything I ordered was shipped. I would most definitely order from them again online they’ve got five stars for me fast friendly, and excellent products, any questions I had or answered quickly !!!

The most overvalued stuff I had ever seen. So poorly made and so overpriced. I ordered 8 items and couldn't even keep one. I am size 6 and can fit into anything but the way the dresses are made, with so many straps and weird fabrics, I have spent an hour trying to understand how to wear it and eventually gave up. Horrible quality. I would not keep these items even for free.

I ordered the goods on 17.10. and 23.10. I already had it in the EU, so the delivery was fast, they answered my question about the product by email right away, so I rate the service only positively, and the product? the colors are incredible and the quality is amazing, I am very happy and will order again.

Terrible customer service. I bought some products through the WhatsApp line since the Website wasn't working. I paid through the link they sent. I never received an order number. After waiting for weeks for a shipment that was supposed to take 5 days, I contact them and they say that I would get it no later than Friday. Clearly this was not the case. I reached out today again and the best possible answer they give is asking again for extra time to ship the product. They never contacted me saying they have been having issues or that there was a delay. If this is with a local buy, I would most definitely NOT buy for international purposes. I feel bad that I didn't look here before buying. Stay away from this company.

They do not write back to complaints, let alone refunds. I am going to describe the case on every portal until they write back to my email. Scandalous and unserious behavior. I do not recommend