American Eagle Outfitters Anmeldelser 483

I bought Aed 170 for single peice of polo teashirt, but here the problem they are not providing even a carry bag. If it needed again Aed 3 I have to spend , this I felt not good finally I went out the shop by carrying by teshirt. It was very shameful from such a brand is not providing a single carry bag.

No me devuelven mi dinero! Recibí un pedido de AE, una sudadera y unos vaqueros. Los vaqueros los devolví a principios de diciembre. SIGO SIN RECIBIR MI DINERO DE LA DEVOLUCIÓN DESPUÉS DE 2 MESES. Escribo a atención al cliente y me dicen que ellos ya han enviado el dinero, que será mi banco. Mi banco dice que no hay retenido ningún dinero y Americma Eagle no me quiere hacer la devolución! Ladrones!

Love love loveeeee the jeans! Will never go anywhere else!!

I had placed an order for the wrong size and when a called back few hours later they said they couldn't change the item and they wouldn't honor the price I paid so I had to pay more if I wanted the correct size. I’ve been shopping at American Eagle for years, but their customer service has really gone downhill. The staff was unhelpful and didn’t seem interested in resolving my issue. It’s disappointing to see such a big change from what used to be a positive experience

I had the BEST experience at the Orland Square Mall location over the weekend. Lily went above and beyond helping me with jeans. She had a lot of patience and guided me in the right direction!!!!

I ordered three shirts in size medium and received two in medium and one in large. When I tried to resolve this, I found there is no phone support. I received an SMS instructing me to start a chat, but no chat option was available. I also sent multiple emails and received no response.
Based on my experience, there is effectively no customer service for online orders in the UAE. The process was extremely inconvenient and unprofessional, and I would not recommend ordering online here.
I have ordered from American Eagle in the US before and found the service there to be far more reliable, even with international shipping.

Have bought many items from AE and most have been okay. However, customer service is appalling - had a pair of jeans that essentially fell apart after a few wears. Just got some shrugs. Will never buy from this store again.

Wrong delivery and completely being ignored by customer service team to solve the issue.
Ordered size L, received a outer carton with size L, but inside the items were XXL.

You should seriously be ashamed of yourself for not refunding money for a package that way stolen after I gave the door dash delivery driver exact instructions on where to put the package. Now I’m out work pants and almost $200 WTG American Eagle

I saw a sweater I liked on a mannequin.
I asked about it and Michelle was super helpful. She looked around the store and couldn’t find it. So, she took it off the mannequin for me! It fit perfectly and I bought it. Michelle was so friendly, looking around for me. I felt like an important customer which is always a nice feeling!’

Shocking experience,wrong order came.Sent it back and I’m still waiting on my refund.Ignored by customer service.

Would stay clear

Went to the store at Phoenix marketcity Kurla
Some fair tall guy forgot his name looked matured but not at all help ful i wonder whats wrong with these store guys just not ready to help would get the buy get free stuff but just because their attitute of not helping at all and running i did not buy anything.
I could give this store star.
Next time i go again and get this kind of service i will write a review again.

Im not sure why AE has low reviews. I came here expecting the reviews to be stellar as I love my AE jeans. I bought them 6 months ago and live in them. They are my favorite and I have 4 pair now. I haven't had to deal with customer service yet. This is why reviews are terrible. Hopefully I never have to. The sizes I bought fit perfectly and I love my jeans.

Be cautious when ordering and returning items. AE's refund process involves questionable practices. I've spent over a month (first order in November of 2025 and more in December) trying to get refunds, with numerous emails and calls resulting in nothing but rudeness, canned responses, and no correct amounts. They often offer e-credits instead of refunds, even with tags attached and returns made within a day, which violates consumer laws requiring refunds to be issued to the original payment method. They have never done this. I have 7 orders totaling hundreds of dollars, and less than a quarter has been credited since November 26. Phone calls result in lengthy hold times, with representatives checking in infrequently, only to say they can't find help or a manager after an hour. A month later, I still haven't received refunds for hundreds of dollars in returns. They are skilled at using deceptive accounting practices and issuing false refunds. I have orders indicating a refund, but the amount is incorrect, and no refund has been processed, amounting to hundreds of dollars.

They do not stand behind their quality. I bought a whole bunch of underwear that all came unraveled after a handful of washes. I sent it back to them and they took about two months to only deny my case, stating they only accept items new with tags. So basically they don’t care about quality. They think they can hide behind a reputation previously built on quality and customer service but no longer hold to those values. Except if you read their consumer reviews, they seem to be rewriting their reputation as the public is catching on to their bait and switch tactics.

If I could give less than one star, I would. I feel it's a scam company. My credit card would never process. When I looked it up online, it said that it was very likely a spam web address. I called my bank and canceled that card. At that point they had all my information. I would not trust them.

Mon mari et moi sommes clients de cette marque depuis des années. Découverte lors d'un voyage aux USA, nous sommes ravis de l'ouverture du shop en Europe.
J'ai eu pour la première fois à faire au service client et beaucoup de marques devrait prendre exemple. Très réactif, un premier message pour accuser réception de ma demande avec une reformulation détaillée de ma demande. Et 2 jours plus tard une réponse totalement adaptée à ma demande. Je suis ravie ! Je recommande à 100%.

Received 2 shirts however the cheap package was damaged and one shirt ruined. Tried various phone numbers and left msgs with no response for 2 + weeks. Need help.

Strict 14 day return policy enforced for Christmas returns. Not able to change for different size or fit. Poor quality and fit - avoid this retailer!

I am a long-time American Eagle/Aerie customer and am posting this review to document a serious issue with misrepresented expedited shipping and fulfillment delays.

I paid for overnight shipping with a promised delivery date of the 29th and as of right now (the 28th), my order is sitting in American Eagle’s own warehouse and has been for over 24 hours with no movement, making on-time delivery impossible.

When I contacted customer service regarding this matter, they tried framing it as a carrier issue, when in reality the package was not handed off in time. I also have a separate order where I paid for 2-day shipping that has not shipped at all.

Under FTC policy, businesses may not misrepresent shipping timelines at the point of sale and must ship within the timeframe promised or provide the customer with a clear option to cancel for a full refund. In this case, the expedited service sold at checkout was not honored, and I was never given the option to cancel once it became clear the delivery commitment would not be met.

Customer service was unable to explain why paid expedited orders were sitting idle in their own warehouse or take meaningful action to resolve the issue. Unless you count being told to wait for two weeks. Being told to wait up to two weeks for movement on an overnight order defeats the purpose of paying for expedited shipping entirely.

Charging for premium shipping while failing to meet delivery commitments—and offering no accountability when it happens—has significantly damaged my trust in the brand.