Hmmm well, the customer service is nonexistent unfortunately. Was having issues with the signing up for a discount (on my two emails and then my partners too??) so tried contacting, no answer. Fina... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I found Aden+Anais by chance, looking for the type of big burping bib and cloths I wanted. The experience in the website was perfect, and I thought why not - let’s try this brand. Ooohh I’m not using... Se mere
Still waiting for my order. Says cleared East Midlands airport but no further updates. Wish I had known this was coming from abroad as would not have ordered. Update 2-3-23 - parcel went astray now a... Se mere
Virksomheden har svaret
Very difficult to return items and order goes through a third party company despite ordering directly through aden and anais. Very reluctant to refund, no return label provided and postage not cover... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
aden + anais® is the original brand of design-conscious muslin must-haves, offering stylish, versatile comfort for mum and baby. Founded by an Aussie mum on a mission, aden +anais brought muslin to the world at large and quickly gained the trust of parents by delivering quality products that exceed expectations in a meaningful way. Our commitment to creating products that combine style and versatility, without sacrificing quality and comfort, has made us the proven brand of choice for more than a decade. made for baby + designed for you
Kontaktoplysninger
The Light Bulb Studio 112, 1 Filament Walk, SW18 4GQ, London, Storbritannien
- +44 (0) 203 735 7569
- europehelp@adenandanais.com
- www.adenandanais.co.uk
3,5
Middel
499 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Will make a great present.
9. april 2023
Product arrived very fast.
8. april 2023
Love quality sleep bag
6. april 2023
Beautifully packaged
6. april 2023
I was recommended by a friend to buy…
I was recommended by a friend to buy these beautiful muslin squares etc for my granddaughter who will b born in September and oh my goodness they are amazing especially as I got the gift set for less than half price !!! Thank you Aden and Anais
5. april 2023
No answer from customer service
I bought an item intending it to be a gift, filled out the gift message box, but didn't see the additional tickbox required for gift wrap/a message (it is confusing on the payment page). Having received confirmation of the item, I noticed that the price did not include the gift wrap, and wrote immediately to customer service, asking them to include the gift wrap and a message, to be charged using my card.
I had no reply at all from customer service.
The item was delivered without gift wrap, without a message, and with the full bill visible. Thanks a lot of for that. Shoddy, lazy customer service.
1. april 2023
Besvarelse fra aden + anais
Hello, thank you for your feedback. We are sorry to hear you have had this experience. Unfortunately we have not been unable to locate any email communication from you. Please kindly reach out europehelp@adenandanais.com where we will be able to assist you further. We can also confirm that no pricing information is included in our packages. Kind Regards, A+A
Great quality products
Great quality products (the muselins are lovely) and fast delivery. Very pleased, highly recommended.
20. marts 2023
Uopfordret anmeldelse
Great quality sleeping bags
27. marts 2023
Great quality, fantastic customer service
Item arrived damaged at first & customer service immediately issued a replacement & refunded shipping costs. Fantastic customer service. Bought this as a gift but quality looks really great. Would definitely buy from them again!
27. marts 2023
Amazing quality
Amazing quality, extremely soft and beautiful patterns. Came rather quickly too.
Purchased a similar bundle for my little boy who is now 2 and he loves his swaddles to be used as a blanket and mat to date. Hoping the little girl to come would like it too 😊
26. marts 2023
Great service
24. marts 2023
Baby Shower Gift Box
Bought a baby shower gift box at a super reasonable price, delighted with the contents however 4 stars as the gift box arrived damaged which was a shame.
22. marts 2023
These comforters teddies
These comforters teddies, my daughter calls them are absolutely amazing.
I’m all stocked up now. X
20. marts 2023
Love the products
Love the products. Delivery smooth and fast. Best presents and products for babies
17. marts 2023
Great product
Great product, fast delivery time. Informative emails RE delivery
No complaints
19. marts 2023
Ordered 3 items and received 2
I ordered 3 items and I only received 2. I sent 2 emails and called the customer centre number but I had no response. I still have been charged for the 3 items. Very bad first time customer experience.
5. marts 2023
Besvarelse fra aden + anais
Hello Elisa, thank you for your feedback. Unfortunately there was an error on our website and the item your order was not available. A refund has already been issued to you and we have contacted you via email to advise. We apologise for the inconvenience caused. Kind Regards,
No complaints… all good 👍
3. marts 2023
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.