AVOID ACVOLT ELECTRICAL INC.
AVOID AT ALL COSTS: ACVOLT ELECTRICAL INC - Incompetence, Property Damage, and Customer Neglect
I'm compelled to share my disastrous experience with ACVOLT ELECTRICAL INC (License #1016292) to warn potential customers. What began as a simple A/C replacement in November 2023 turned into a year-long ordeal of equipment failures, property damage, and abysmal customer service.
1. Faulty Installation and Persistent Issues:
- New Lennox condenser began leaking within two weeks of installation (11/18/23)
- Despite photographic evidence, owner "Manny" dismissed it as "just manufacturer oil"
- Leak worsened, spreading to concrete (11/29/23)
- Multiple service calls resulted in band-aid solutions
- A/C unit frequently froze, leaving us without cooling for days in 100+ degree weather
- It took nearly a year (until 10/2/24) to finally get the faulty condenser replaced under manufacturer warranty
2. Severe Property Damage:
- During a maintenance visit (7/26/23), the technician used a highly corrosive cleaner
- This chemical etched off my concrete sealer, leaving a scab-like appearance
- Damage extended to my garage door and wrought iron fence when they carelessly rinsed and splashed the chemical
- Immediate complaints were met with empty promises and no action
3. Deceptive and Evasive Customer Service:
- Owners Manny and Mario repeatedly cited nebulous "corporate" approvals for repairs
- Promised fixes were continually delayed or never materialized
- After weeks of follow-ups, they provided contact for a supposed "sealer company"
- This contact (Jose) was unreliable, missed appointments, and never did the work since ACVOLT did not approve the cost of repair.
- ACVOLT claimed to be in communication with Jose but provided no evidence or results
4. Lack of Accountability:
- After months and months of run-around, they suggested I file an insurance claim
- "Corporate" reception doesn't have license or insurance information to provide when requested.
- Continually shifted responsibility, making it impossible to get a straight answer
5. Suspicious Business Practices:
- Reception refuses to provide license or insurance information
- Owners play "good cop, bad cop," switching primary contacts when complaints escalate
- Upsold maintenance plan that did nothing to address core issues
6. Ongoing Damage and Neglect:
- As of October 2024, nearly a year after the initial property damage, no repairs have been made
- Multiple promises of resolution have been broken
- Property damage remains unaddressed, potentially worsening over time
In summary, ACVOLT ELECTRICAL INC has demonstrated a shocking lack of professionalism, technical competence, and basic customer care. They've left me with damaged property, wasted time, and the stress of dealing with their incompetence for an entire year. Their pattern of behavior suggests either gross negligence or intentional deception.
If you value your property, time, and peace of mind, avoid this company at all costs. The headache and potential financial loss are simply not worth the risk.