Abakan online customer service is appalling. You cannot speak to them by phone or online chat when things go wrong and if you email them you get little, if any, response. I tried to order some fabric... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent Aran Yarn at good price - I was a bit disappointed at the shade of the Victorian Rose - it is a bit drab, but I suppose that's what you get for buying online.Quick Delivery
Virksomheden har svaret
Attended the Copy your clothes pattern class yesterday at Abakan Mostyn with Corrie Robinson. This class was sold out with 10 people of various skill levels attending. I didn’t have any pre conce... Se mere
Virksomheden har svaret
This was my second order from this company. First time no issues. This time sadly Royal Mail let the process down. Unbelievably I received a RM envelope (apologising about the state of the contents)... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Here at Abakhan, we pride ourselves on offering value for money throughout the vast range of Fabrics, Yarns, Crafts, Sewing Accessories and Haberdashery we have on offer. We are committed to sourcing the best products at the best prices for our customers and frequently have stock lots, clearance parcels and special offers available. Started by the Abakhan family in the late forties as a rug weaving business, the first retail outlet opened in Mostyn, North Wales over thirty years ago. As well as a major retail outlet, this site also occupies the head office and distribution operations of Michael Abakhan Ltd and is also a site of considerable local historic interest. The company has taken great care to preserve the old works buildings resulting in the presentation of an award by the Prince of Wales for the sympathetic restoration of the buildings. Still headed by family members, Abakhan has now been trading for almost 60 years, with 9 stores across the North West (North Wales, Manchester, Liverpool, Birkenhead, Bolton, Chester, Hanley, Preston & Shrewsbury). We also have an online store www.abakhan.co.uk
Kontaktoplysninger
Abakhan Fabrics, Coast Road, Mostyn, CH8 9DX, Flintshire, Storbritannien
- 01745 562100
- help@abakhan.zendesk.com
- www.abakhan.co.uk
4,4
Fremragende
485 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
4ply cotton thread
I have been buying the scheepjes 4 ply cotton thread. The range of colours are great and the quality of the thread is great to work with.
Delivery is cheap at £1.99 for under a £30 order too.
Very happy
4. januar 2025
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you are happy with your shopping experience.
Team Abakhan
Best customer service
I have been using Abakhan for over 25 years. They are my go to for fabric and accessories. I love everything about them and I am signed up to their newsletters, so get advanced notice of sales, I have always found the staff to go above and beyond. I contacted customer services today about an issue I had, which I hasten to add was my fault and needed help in resolving it. I was supported very quickly by David from customer services, who quickly contacted me. He was very efficient and extremely helpful in getting the matter resolved. Thank you so much.
24. januar 2025
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you were happy with the service you received and we will pass your kinds words on to David.
Team Abakhan
Easy ordering, exactly what I wanted
Easy to order and arrived within the date given , well wrapped. The material was exactly as advertised and also felt as I expected. Really pleased with my ordered. Really looking forward to recovering my dinning chairs, I’m sure they will look great. Thank you.
13. januar 2025
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you found what you needed. Remember to share a photo with us once your chairs are finished.
Team Abakhan
Online Customer Services
Excellent and prompt customer advice and service. My queries and problems were sorted out in a friendly and efficient manner.
23. januar 2025
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you are happy with your experience at Abakhan.
Team Abakhan
Yarn Order
Ordered Tuesday and Parcel arrived Thursday. Email and asked if they could try and match a lot number and they did !! Excellent service from beginning to end and will definitely use again when ordering yarn
21. januar 2025
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you are happy with your shopping experience.
Team Abakhan
Very good customer service
The online voucher didn't arrive to the inbox of the recipient, however Abakhan were great in making up for this, including swapping the online voucher for physical gift cards. Very helpful and positive tone in communications, so it made up for the initial inconvenience.
22. januar 2025
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad we could help and enjoy spending your gift cards!
Team Abakhan
Everything I needed
Easy website to navigate. Quick and cheap compared to other places I looked. Needed a very specific type of yarn but had a wide range to choose from. I will be buying from then again
15. januar 2025
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you enjoyed your shopping experience with us.
Team Abakhan
Delivery on time
Always get things on time , good products thanks
20. januar 2025
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you enjoyed your shopping experience with us.
Team Abakhan
Go into shop frequently but recently…
Go into shop frequently but recently did an online order.
After 5 days of no dispatch email I contacted them. Strangely my order was being dispatched that day with 2 of the 5 items OOS. I wouldn't have bout the other 3 items if this was the case as I needed all items for a project.
20. januar 2025
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
We are sorry your shopping experience was not as expected. We aim to contact customers as soon as possible with any problems that occur with an order. We do hope you will try another online order with us in the future.
Team Abakhan
Creative shopping made easy
Easy to find what I wanted (at a reasonable price too) so simple to order and speedy delivery, what’s not to love?
15. januar 2025
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you enjoyed your shopping experience with us.
Team Abakhan
I always have a good experience whether…
I always have a good experience whether I shop online or in store.
Range of products is great.
11. januar 2025
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
Thank you for your feedback, we are glad you enjoy shopping with us and look forward to seeing you again soon either online or in-store.
Team Abakhan
Unfriendly staff
This shop always has good quality materials at cheap prices HOWEVER the staff can be very unfriendly and insist on finishing at exactly 4pm even if the customer is in the middle of a purchase. Also I spent a lot of money and am a loyal customer, but this time I was 16p short of a loyalty stamp. The assistant did not give me the stamp and was very impolite! I would have paid a bit more but the staff put a lot of pressure on us to leave as it was very nearly closing time so we didn't have time. Great materials but awful customer service!
12. januar 2025
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
We are sorry to hear your experience was not as expected, could you please send us further details by email so we can investigate this further. Please email abakhancustomerservice@abakhan.co.uk
Team Abakhan
Beautiful fabrics
Beautiful fabrics, neatly packaged and sent in a timely fashion.
11. januar 2025
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
Thank you for your kind feedback, we are glad you were happy with your purchase.
Team Abakhan
Lovely fabric but only for upholstery
Lovely fabric but only suitable for upholstery not dress
30. december 2024
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
Thank you for your comments, we are sorry the fabric you ordered was not as described. Could you email us with the fabric which has an error and we can get this rectified on the website abakhancustomerservice@abakhan.co.uk
Team Abakhan
Perfect yarn!
Ordered some yarn from this store, first time ordering from here as I had never actually heard of them before... Sent my order out quickly and the yarn was perfect, exactly as described and just what I ordered. I had trouble finding the yarn I needed from other websites and thankfully this little store had lots of it. Safe to say I'll be shopping here again I'm future!
17. december 2024
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you had a great shopping experience with us and happy you managed to find what you needed.
Team Abakhan
Exactly what I wanted
The yarn was exactly as described and colour was what I wanted. Price was good and delivery was very prompt. Very happy with my purchase and will buy again from this seller
4. december 2024
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you had a great shopping experience with us.
Team Abakhan
Garden Rose material.
I ordered 2 meters of vintage Cath Kidston Garden Rose material. Very reasonably priced & very quick delivery. Fantastic value & service 👏 & prompt reply to my email. A very happy customer 😀
23. december 2024
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you had a great shopping experience with us and happy you managed to find what you needed.
Team Abakhan
Wonderful fabric choices from budget to…
Wonderful fabric choices from budget to high end it's all brilliant, very quick dispatch and non extortionate postage charges that's why I am back again very 😊
1. december 2024
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you enjoyed your shopping experience with us.
Team Abakhan
I received a terrific tailors dummy at…
I received a terrific tailors dummy at a reasonable price in a good delivery time I am very pleased,
19. december 2024
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you enjoyed your shopping experience with us.
Team Abakhan
Very satisfied customer
I purchased some advent calendars which had been reduced in price.
Postal charges were reasonable, delivery was prompt and I am very pleased with my calendars.
11. december 2024
Uopfordret anmeldelse
Besvarelse fra Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you enjoyed your shopping experience with us.
Team Abakhan
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