32Red Casino Anmeldelser 3.153

Besvarelse fra 32Red Casino

10. apr. 2026

Dear Richie,

Thank you for taking the time to share your feedback. We’re really sorry to hear about the delay and the frustration this verification process has caused, especially with funds currently restricted on your account. We understand how stressful this must feel.

The verification of account is an ongoing process, please refer to term 6 Read our terms and conditions (https://www.32red.com/terms-and-conditions#section-6)

6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify Your age, identity, address, location, financial circumstances, and the source of the funds You deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask You to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of Your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on Your Account, proof of address and/or any other documents / evidence that we may reasonably require.

We appreciate your patience and regret that your experience hasn’t met expectations.

If you have any questions please contact our LiveChat (https://www.32red.com/help/product/148/category/1521)

Kind regards,
32Red Team

Besvarelse fra 32Red Casino

13. apr. 2026

Hi,

Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this situation has caused and we understand how concerning it can feel when a withdrawal is delayed.

Please note that the verification of an account is ongoing as part of our regulatory obligations. These checks are required to ensure the safety of our customers and the integrity of our platform, and they must be fully completed before withdrawals can be processed.

As outlined in our terms and conditions:

6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on your account, proof of address and/or any other documents / evidence that we may reasonably require.

This may also include documents in a different format. For example, you may be asked to provide a digital photo of a posted letter rather than a PDF document, depending on what is needed to complete the verification successfully.

We understand that having a document rejected can be disappointing, but this does not mean withdrawals are refused permanently—it usually indicates that additional or alternative documentation is required to meet regulatory standards.

If you have any questions or would like guidance on what documents may be accepted, please contact our LiveChat service.

Our team will be happy to assist you and help move the process forward as quickly as possible.

Kind regards,
32Red Team

Besvarelse fra 32Red Casino

9. apr. 2026

Hi Paul,

Thank you for taking the time to share your experience — we’re sorry to hear how disappointing it felt for you. We understand how frustrating it can be when play doesn’t last as expected, especially when comparing experiences across different sites.

Please note that each games RTP (Return to Player) can be found in the game on site. Our casino has an average back payment rate of 93–95%. In some games, such as Blackjack and Video Poker, your skills and reviews in the game will also play a part in how much you win.

RTP is a measure of all the play of all the players of the game pooled together. It is not the play or return to any one player. Some people will win and have an RTP of more than 100%, while others will lose and have an RTP of less than 100%. For example, a player who wins £500 from £10 play would have an RTP of 5000%. Players must recognise that if some winners have an RTP of 5000%, many other players are likely to experience results below the advertised average.

We appreciate you sharing your perspective and are sorry your experience didn’t meet expectations. Your feedback is valuable and helps us continue to review how we communicate and support our players.

Kind regards,
32Red Team

Besvarelse fra 32Red Casino

9. apr. 2026

Hi Jay,

Thank you for sharing your experience — we’re really sorry to hear how concerning and frustrating this has been for you. We understand how upsetting it is to have your account restricted and feel unable to access your funds.

Account verification is an ongoing process with 32Red, as required under the terms of our gaming licence. All limits at 32Red are rolling limits, meaning winnings can be reused for play, however in any given 30‑day period you are not able to lose more than your monthly NET Deposit cap amount.

If you have any queries or need clarification on your account status or limits, please reach out to our live chat team, who will be happy to help and look into this for you.

Kind regards,
32Red Team