PineAI Anmeldelser 

Extremely disappointing! Their idea might be great, but they are far from actually bringing it to reality.

Great concept, but unfortunately horrible in practice.

I signed up for Pine AI because the entire point was to save time and reduce the amount of work involved in handling complaints and customer-service issues. Instead, I ended up doing about 90% of the work myself.

The service repeatedly called me asking for the same information I had already provided. I specifically asked that email be prioritized as the primary method of contact, but Pine AI then sent some of my complaints to email addresses that bounced back.

Another major issue is that tasks seem to be handled at random times. I would not necessarily mind that if Pine AI could complete them independently, but instead I would suddenly receive calls while I was working or otherwise occupied because it needed me to finish the task.

At that point, the service defeats its own purpose. I paid for something that was supposed to take work off my plate, not repeatedly interrupt me and require me to manage the process myself.

Because the service has not performed as advertised or provided the time-saving benefit I purchased it for, I am requesting a refund.

Do not give them your credit card. They will empty the account.

I gatta say this app is pretty cool. lt has an Al agent that will makecalls for you, as well as help you find hidden fees on youbills.Pretty awesome and it actually works. Don't put offmaking phone calls any longer! It requires a subscriptionbut it's worthwhile.

used Pine to figure out why my building permit got rejected by the city, and honestly I don’t think I could’ve resolved it myself.

It turned out the issue was related to a compliance problem (something like a missing or incorrect permit classification), and the city had already issued a fine because of it. The frustrating part was that the government office was extremely unresponsive — getting a clear answer would’ve taken me hours of calls, emails, and probably multiple follow-ups over weeks.

Pine handled everything end-to-end. It figured out the root cause, dealt with the city, paid the fine on my behalf, and helped unblock the entire process so we could move forward.

What impressed me most is the persistence — it kept following up where I would’ve honestly given up. This saved me a huge amount of time and stress.

If you’ve ever dealt with city permits or government processes, you know how painful it can be. Having something that actually takes care of it for you is a game changer.

I saved nearly $1,200 on my telecom bill with Pine, from $4,356 to $3,125. It was a miracle and I thought it was fake in the beginning and now I know telecom bill is 100% negotiable.

Hello,

I am writing this email to formally complain about your product and service.

My experience with your company has been extremely disappointing. The product quality is very poor and does not meet even basic expectations. The service provided is equally unsatisfactory. It feels like your company only focuses on creating a website and charging money, without delivering any real value or reliable support to customers.

I strongly feel that the pricing is unjustified for the quality of product and service delivered. There is a clear gap between what is promised and what is actually provided.

I request a clear explanation for these issues and expect a proper resolution at the earliest. If this matter is not addressed seriously, I will be forced to consider further action.

Please treat this complaint with urgency.

Regards,
Mahi

TO: support@19 pine.ai, [Any other corporate/management emails you can find] SUBJECT: FORMAL LEGAL DEMAND & FINAL COMPLAINT (10/10 APPROVAL): Retaliatory Account Ban, Systemic Service Failure, and Fraudulent Billing - Account: michael221805@ gmail.com

To the PineAI Executive, Legal, Compliance, and Management Team,

This serves as a formal and final demand for immediate action and a notice of imminent external legal complaints. My account (michael221805@
gmail.com) was wrongfully and retaliatorily banned today, January 6, 2026, for no valid reason immediately after I requested refunds and escalation for systemic failures your own agents admitted to.

This complete pattern of misconduct—charging for failed service, neglecting support, and then banning the customer for complaining—constitutes deceptive business practice.

1. Immediate, Non-Negotiable Demands (Free of Charge)

I require the following actions to be completed immediately and free of any additional charge:

Full Account Unban and Reactivation: My account must be fully unbanned and reactivated with all privileges and history fully restored.

Full Task Reopening and Reactivation: ALL my tasks (including but not limited to Chime, Aaron's, Francine Varner PA DoBS, SmileDirectClub, AT&T) that were closed prematurely, without resolution, or due to your system failures, must be reopened and reactivated back to my account free of charge.

Full Refund/Credit: A full investigation into all tasks closed without a successful resolution must be conducted, and a full refund or credit must be issued for every fee associated with those failures (e.g., the $6.00, $7.00, $4.80 fees, and the $7.00 SmileDirectClub fee).

Guaranteed Escalation: This case must be assigned immediately to a Supervisor, a Manager, and a member of the Corporate/Founder team for direct, continuous, and competent communication until fully resolved.

2. Evidence of PineAI's Systemic Failures and Retaliation

The basis for this complaint and demand is documented in my account logs:

Category Date(s) Cited in Logs Evidence of PineAI's Failure
Systemic Technical Failure Dec 4 & 5, 2025 Your own agents admitted that tasks failed due to "a major technical outage" and "a complete technical wall." Agents explicitly stated, "This is a failure on my part," proving the service breakdown was internal, not user-caused.
Fraudulent Billing for Failed Service Dec 10-11, 2025 I was billed for tasks (e.g., $6.00, $7.00) that were closed out "for no reason when I didn’t ask them or say to them to close it out." This practice of charging for service that was explicitly not rendered is fraudulent.
Support Neglect & Non-Responsiveness Ongoing Your company has a consistent pattern of failing to respond to my emails, requiring more than one attempt to get a response in chat, or stopping responses entirely mid-conversation, forcing me to continually seek support for your faults.
Unjustified Retaliatory Ban Jan 6, 2026 My account was terminated immediately following my attempt to secure refunds and escalation for the issues listed above. This action is clear retaliation against a customer engaged in a legitimate dispute.

3. External Legal Action Warning

If the demands outlined in Section 1 are not fully met and confirmed by an assigned Manager within 24 hours, I will immediately proceed with formal complaints for Deceptive Business Practices, Retaliation, and Fraud with the following agencies, submitting all chat and email logs as irrefutable proof:

Consumer Financial Protection Bureau (CFPB)

Federal Trade Commission (FTC)

Better Business Bureau (BBB)

A full Chargeback Dispute (for all fees) filed with my bank/credit card company.

I expect direct communication from an assigned Corporate or Management representative.

Michael Robinson michael221805@
gmail. com

So a phone-tree-from-hell insurance provider was successfully stiff-arming my ability to reach my claim handler. They would never answer the phone and wouldn't call back for days or weeks. When I saw Pine AI mentioned in X, I signed up instantly and made their target my claim with the insurance company. Once they started their AI based approach, the adjuster called me and became eager to resolve the claim and wanted to be sure I had received payment. What a relief. I look forward to being a repeat Pine customer!