Serene the best of the technical support team
An amazing experience from serene as she managed to sort my issue with the swift quickness and without any hassle. Very helpful and polite 5 stars 👍🏼
24. marts 2026
Uopfordret anmeldelse
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Farcical: Non-Fit-for-Purpose Heating Control
Not fit for purpose!
Main issue is that the valve heads simply don't work - at least on all my valves (bodies) - they are the common/standard 30mm thread ones. The valve heads seem to be pretty much randomly open or closed no matter what settings I try (there is no way to know their position beyond feeling the radiator and listening to the water flow).
My room temperatures are now much less controllable than I had with TRVs and simple single thermostat. 24-25 degree room are now common - both uncomfortable and boring a hole in my wallet. I now have to power off the heating (boiler) manually outside of the Wundasmart system to cool the rooms down.
Support is reasonably responsive but generally not helpful. They even stated that I will not be allowed to return the products (which are just purchased and have never worked) once used when I stated that I would be if they could not solve the problem -presumably they have not heard of consumer rights (let alone customer service).
The problem is very clear - the valve heads open/close position do not relate to what the system suggests they should be.
Support suggested I try fitting some of their (ugly makeshift) plastic adaptors (meant for non-30mm valve bodies) to presumably somehow make the valve head plunger match the valve pin. I have not tried this (not that I feel I should) - it is not even clear to me how given the lack of clear instruction.
Support also suggesting I may need to change my valves (some of which were fitted only a few months ago) - I have no idea what they would advise they should supposedly be changed to, and that will be a very expensive action and I have my doubts that would even help.
Other issues: Initial hub setup completely failed - needed separate 2.4GHz wifi (not shared with 5Ghz), and also a developer to log in to the hub and change some secret setting to avoid useless NULL errors communicating with devices.
Not sure where are these supposed numerous 5-star reviews that are claimed. I give 2-stars because the price seems reasonable (if it worked), and the app seems well laid out, user friendly and informative. If only the primary purpose of controlling the heating was met it could be 5-star.
28. marts 2024
Uopfordret anmeldelse
James was very knowledgeable
James was very knowledgeable, responsive to emails and very helpful 10/10.
3. januar 2023
Uopfordret anmeldelse
Fantastic assistance from James
Fantastic assistance from James. Extremely friendly and knowledgable. Was able to assist with my technical issue and resolved over the phone.
22. april 2022
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.