Cost Plus World Market Anmeldelser 

I ordered a velvet office chair and it arrived with some marks on the fabric - including one spot where the color was slightly faded, indicating that somebody had probably tried to clean it. I immediately contact a customer service and pictures. They claim they can’t see the damage, but then they tell me to pack it up and ship it back to them which I am absolutely not going to do. I’m just asking for a partial refund since I have to pay a professional cleaner to clean, what’s supposed to be a brand new chair I will never shop with these people again. AVOID.

I bought a fire pit on the 26th of August. It was delivered to a Fedex depot all of 10 miles from our home. However, Fedex apparently lost the 71 pound 2 foot by 3 foot square package because it was not scanned again. I contacted customer service at Fedex who told me to call the shipper. So I put in a call to the World Market customer service. The associate was congenial. I could barely understand her because of her accent. She explained the package was lost and they would put in a claim ticket and I would get a refund after 3 days. I asked her to call Fedex to initiate a search as this is what the Fedex customer rep told me to have them do. After 20 minutes on hold, the associate came back on the line and told me the shipment was lost. She then told me she would place another order and that I would get a shipment notice the following day. I thought this was odd because the firepit was out of stock. However, thinking she had an inside view of stock that I couldn't see I said nothing to her. Of course as I expected, the next morning I received a notice that my order was cancelled because the item was not in stock. This upbeat little message then said I would get my money refunded in 3 days! I would not be so upset but this has become a regular occurrence with World Market. I am guessing they tell you they will reorder a product so they do not need to deal with the disappointment real time or the dissatisfaction of having to wait to get your money back in 3 days. I like shopping in person for the variety of items however, online delivery is miserable. I did call back and asked to speak to a supervisor asking why the associate put in an order for an obviously out of stock item. I got no answer to that question but once again was told I would get my refund in 3 days. I asked her if it was possible to get the item if Fedex magically found it. She said she would email me after Fedex investigated. I highly doubt that will happen. I do know that I will stop ordering things from this store. It is more hassle than it is worth. Their terrible customer service with empty promises is worse than just being truthful!

Ordered some chairs online for pickup in a local store. They put a pending charge on my card, I got a “confirmation” my order was processing. A few weeks later after no email updates or phone calls telling me my order was ready for pickup, I call customer service, they tell me my order was “in transit to the local store.”

After over a month with no updates to the order, I called customer service one last time, and they finally reveal to me that I have to call the local store directly and ask about my order. How ridiculous! This disclosure and instruction is nowhere in the confirmation email, it just says to call the main line for cost plus world market for order status. This is misleading.

So I call the store I was supposed to pick up at and the store manager tells me that while my order does say “In transit to the store”, there is in fact, no inventory of what I ordered left in their system.
She informs me that even though when I ordered it there may have been inventory, that there is nothing to give me now or it would be in inventory still.

So that means that order has been a sham the whole time, a fake promise by cost plus to deliver me something I committed personal information and credit card information for, that ultimately they had no intention of giving me, and NEVER actually letting the customer know that there is no inventory to deliver, that their order wasn’t real anymore, and instead expecting that the customer would manage the order themselves.

This is totally irresponsible of cost plus world market, and an unacceptable customer service and customer fulfillment experience.

It indicates a MAJOR order systems and store inventory distribution breakdown.

I’m very unhappy that I did not get what I thought I ordered and was “mine” by going through their apparently fake process of checking out online.

I will never shop at cost plus world market again and I will share this information about false orders and fraudulent practices because it is my authentic and documented experience of their scam business.

I have mostly shopped on line for world mkt. I went into the store for Labor Day and it was the end of a busy day I was told. The store has cut down on the amount of items that used to be stocked. I asked about doorknobs and was told to check on line. I perused the store and before closing time a sales person came up and said I had one minute to cash out. There were people in line and all your employees were doing was looking at their watches and standing at the door. I do not know what happened to customer service , but it went by the way side in that store that evening. As I walked out with my merchandise, the rudest sales person was busy getting out of the store and jumping in her ride. It actually was only a few minutes after 8:00pm.,So her last minute rush was for her to catch a ride and leave end of shift. The focus had nothing to do with being an employee helping close out the night. It was brushing out the door. I was shocked .

They claim to be an online store (i.e. they have a website to order items) but they won't ship most items. Unfortunately there used to be several stores in my area. Those stores both closed, so the closest store is too far away to bother. Also, they've refused to give me the correct amounts due on 2 gift cards.

The worst online experience since the internet was invented! DO NOT PATRONIZE WORLD MARKET! There is no recourse to resolving the issue you will have but repeatedly listening to someone in their NO CUSTOMER SERVICE call center recite a script to you in broken English: "In the warehouse" "Up to 2 weeks" (after a month of waiting). You will have to DISPUTE with your financial institution to get your money back.

Bait and switch. Opened a World Market credit card to get 30% off coupon for dining chairs. Bought two chairs (in store at full price) decided I loved them order 4 on line after opening world market card. Chairs never came. I sent an email asking and the replay was they were cancelled ‘these things happen’. No notification sent. Only reason I bought them is they would get here on time for a dinner party. Now I have zero time to remedy the situation. Customer serve suggested re ordering the chairs and pay for expedited shipping. If I don’t order the chairs I’m stuck with two chairs I can’t use. I can’t imagine how hard it’ll be to try and get that 30% off back. And of course there’s no one in store that can help. You have to call customer service and they can only do so much.
Don’t open their credit card! Wait for a sale and use your own card. It’s not worth the headache. Let me add how horrible the customer service is at the Falls Church location. Waisted time with a 20ish year old manager who couldn’t care less about helping customers. Apparently he missed the customer service portion of orientation.

foud some great stuff for my living room and shipping wassuper fast. everything looked exactly like the pics too. totally happy wih my purchase!

Got my stuff way quickerthan I thought. Quality’s spt on too, really happywith the whole thing.

Placed an order a month agoandstill no signof it.I emailed customer service twice butgot no reply. Not whatI expected at all.

World Market has a fantastic selectionof unique home decorandgifts. My order arrived well-packaged, but it took a couple ofextra days to reach me than expected. The quality of the itesexceeded my expectations,and the website was easyto navigate. Overall, a greatshoping experience with just a slight hiccup in delivry time.

Paid over 60 bucks for shipping and it was damaged and left at the garage door and not the front door

I found some chairs that I purchased full price. I signed up for the membership that was supposed to give me free shipping and a discount. I actually paid the same as if I wasn’t a member….first warning that this might suck.
Next, the delivery came in 2 weeks. They were the wrong chairs!! Contacted customer service, only to be treated like this didn’t matter to them. I suppose it happens all the time then? Now I have to bring these huge chairs to FedEx. I literally got nothing out of this transaction. I guess that why most reviews are saying they will never, ever do business with this worthless company again. Sad.

Good service!

What a experience, I purchased a clearence patio set from your store in Albuquerque Westside. I understood they didn't have two additional chairs in stock one in SF which is 60 miles away and the other in Albq on Manual. I made trip to pick that those chairs.
At those stores I was treated like a customer and they were very polite on knowledgeable. Upon having to return back to the westside store they never got the order right. I wanted one in box which was never placed on hold. I had to purchase the one off the floor and which was a mistake on their end then when picking it up. The manager and I believe to so called asst had a attitude told me that they don't pull things off the floor for customers, the same day. That was so ignorant, I told her to train her employees not her customers which will be the last time I purchase from that store EVER AGAIN! I guess business is so good they treat their customers like crap. Let's see how long they last.
The night before I personally saw the manager load a clearance sofa off the floor for a couple. Also took the sales person away from helping me to help her.
Thats just rude.

I will never purchase from World Market again. I bought 4 counter stools which took a very long time to arrive. I called back to return (too large) the day of delivery. It then took me 3 phone calls and a month to have them picked up. I called this morning to check on my return credit. Still no credit and customer service advised me to continue to call back for the status. When I asked that they email me to confirm,she said they can't. WHAT company does not email to confirm credit? What an unnecessary hassle and waste of time! Terrible.

1st, I tried to cancel the order within 24 hrs of placing it and, 2 weeks before it even left the warehouse. They said there was no way for them to cancel it. They have no communication between the warehouse and the order center. In this digital era, I find it hard to believe.

2nd, it arrived with incorrect parts. And it's been a week since I submitted the complaint and the replacement parts have still not shipped. If they had great customer service, they would have offered expedited shipping. It's been a week and the parts have not left their warehouse! This is ridiculous.

Love republic of tea is amazing they have different flavors I love hibiscus rose

We really like our Cashier at Akron/Montrose store ,his name is Bill ,a wonderful sales clerk ,so friendly and courteous,the store is lucky to have such a high quality person and sales person ,we love shopping there and love Bill to serve us. he needs a raise or a promotion.

Vince Pirillo ,Canton ,Oh

I will NEVER buy from world market again.
Buyer beware! Wood Adirondack chairs.. peeled and cracked all over in less than one year. When I brought this to the store’s attention. They argued with me for almost an hour and put me thru the ringer. This level of product quality and customer service is completely unacceptable! A complete waste of my time and money.