Misleading sizes and terrible customer service - Retail buyers beware!
I bought timber labeled as 4" x 1", but the actual size delivered was only 94mm x 19mm—a massive 30.8% loss in volume compared to the label. This hidden shortage completely ruined my project.
When I complained, customer service refused any refund or goodwill gesture. They hid behind "industry standards," arguing that it's normal to deliver less material than what is printed on the retail shelf label.
While trade professionals might know this trick, it is highly misleading for everyday DIY customers. Terrible customer care and zero transparency. Avoid this place if you expect to get the actual dimensions you pay for.







