Excellent price product AC5 flooring good quality arrived on time opened a trade account without any issue staff communication excellent 👍 Only reason for 1 star less the delivery we had to off lo... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Exceptional service. Very helpful where samples were sent and discussed what would be suitable. There was a period where I couldn't decide what would work or look right and Jonathan helped me decide b... Se mere
Virksomheden har svaret
Robert from KWF was extremely helpful and kept me informed of my orders progress. Delivered on time and dropped at doorstep by helpful delivery driver. Slight damage to pallet but, nothing too serious... Se mere
Virksomheden har svaret
The delivery was a day early which was great the driver was polite and helpful and the flooring I purchased is top notch and very reasonable looks great when it’s down 👍👍👍
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Wood Flooring Kent reviews have migrated to reviews.io! Please see our amazing reviews.io page for up-to-date verified customer reviews of our business! https://www.reviews.io/company-reviews/store/woodflooringkent.com
Kontaktoplysninger
Unit 1 Churchfields Business Center, TN38 9AU, St Leonards On Sea, Storbritannien
- 03333 050 197
- sales@woodflooringkent.com
- woodflooringkent.com
4,3
Fremragende
127 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fantastic Service
I found the team at Wood Flooring very helpful and I was even more pleased with my purchase once it arrived. Thank you for all your help, I will definitely use you guys again.
28. marts 2025
Besvarelse fra Wood Flooring Kent
Thanks for the great review John, we really appreciate it and it's wonderful to have such positive feedback!
Completely satisfied
Best price and good, safe delivery. Product fantastic, will look amazing once it is down.
6. marts 2025
Besvarelse fra Wood Flooring Kent
Thanks for the great review Roz, we really appreciate you taking the time to write it!
Pleasant staff and fast delivery
6. marts 2025
Besvarelse fra Wood Flooring Kent
Thanks for the great review David, we really appreciate it.
Besvarelse fra Wood Flooring Kent
Thanks for the great review Elaine, we really appreciate it!
Showerwall panels order
Great service. They were helpful when I rang to ask about the product before I ordered. Once I'd placed the order I was expecting it to take two weeks but I received a call two days later to arrange delivery. The driver was friendly when he arrived. I would certainly recommend.
3. marts 2025
Besvarelse fra Wood Flooring Kent
Thankyou so much for the great review Julie, we really appreciate it!
Excellent service from start to finish…
Excellent service from start to finish and the best price I found online. Would definitely recommend to friends and family. Thank you
3. marts 2025
Besvarelse fra Wood Flooring Kent
Thankyou for the great review Karen, we really appreciate it!
Besvarelse fra Wood Flooring Kent
Thanks for the great review Nasturas, we really appreciate it!
Very helpful would definitely recommend!
27. februar 2025
Besvarelse fra Wood Flooring Kent
Thankyou for the great review Tracy, we really appreciate it. Please do let us know what we can do differently to ensure your experience with us is a 5 star one in future!
Besvarelse fra Wood Flooring Kent
Thanks for the great review Russ, we really appreciate it!
Besvarelse fra Wood Flooring Kent
Thank you so much for the great review Atia, we really appreciate it!
Great service delivered as ordered
15. januar 2025
Besvarelse fra Wood Flooring Kent
Thankyou so much for the great review, we really appreciate it!
Flagstones laminate
I was looking for flagstone laminate flooring and visited several DIY stores, but I didn't find what I needed until I discovered Wood Flooring Kent. Their specifications were excellent, and after calculating my requirements, I placed an order which went smoothly. The delivery was very quick, and I was pleased with the installation. You might ask why I gave it only 4 stars; it was because 5 packs of the flooring arrived damaged, although this wasn't apparent until I opened them. Fortunately, the laminate itself was undamaged, only the tongue-and-groove sections.
10. januar 2025
Besvarelse fra Wood Flooring Kent
Thankyou for the great review, we really appreciate your taking the time to leave this feedback, which we will pass onto the transport team to help ensure that more care is taken with deliveries in the future.
Besvarelse fra Wood Flooring Kent
Thankyou for the great review Russell, we really appreciate it!
Good Service samples arrived quickly
6. januar 2025
Besvarelse fra Wood Flooring Kent
Thanks for the great review John, we really appreciate it!
Besvarelse fra Wood Flooring Kent
Thanks for the great review Maxine, we really appreciate it!
Broken Promises and Untruths
I ordered Shower panels before Christmas and Delivery was originally confirmed by them as Monday 6th January - it didn't arrive on the Monday but after a phone call I was assured it would arrive on Tuesday. I phoned on Tuesday morning and despite being told twice it would arrive on Tuesday it never did. Same thing happened again Wednesday - lies and broken promises. The delivery finally arrived late Thursday afternoon, effectively losing 3 full working days. I had a contractor on site, by Tuesday morning the bathroom was already stripped back ready to put the panels in place.
The project overran the time schedule and the contactor ended up being paid for three days while waiting for the panels to arrive. I am several hundreds of pounds out of pocket because I trusted Wood Flooring Kent to deliver on time - to date there has been no recompense from them even though they assured me they would refund the delivery charges, small compensation compared the the losses I have incurred.
6. januar 2025
Besvarelse fra Wood Flooring Kent
Dear Alistair,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the inconvenience caused during the delivery of your shower panels.
We understand how frustrating it must have been to face delays, especially when you had contractors on-site and your project timeline was impacted. While the delivery was managed by a third-party courier service, we take full responsibility for ensuring that our customers receive their orders as promised. Unfortunately, the unforeseen delays on the courier's end were beyond our control, but we acknowledge the inconvenience this caused you and sincerely apologize for the situation.
Our team made every effort to keep in contact with you throughout the process, and as promised, we have already initiated the refund of your delivery charge as a gesture of goodwill. While we understand this doesn’t cover the costs you’ve incurred, we hope it shows our commitment to making things right.
We are actively reviewing our processes and communication with our courier partners to minimize the risk of such incidents happening again. Your experience is not reflective of the high standards we aim to uphold, and we truly regret falling short in this instance.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Kind regards,
Wood Flooring Kent
Great communication start to finish
Great communication start to finish. Everyone I spoke to through email was courteous and helpful
6. januar 2025
Besvarelse fra Wood Flooring Kent
Thanks for the great review Kieran, we really appreciate it!
Excellent service
Good price that beat competitors for same flooring. Delivery was prompt and everything was exactly as it should be. Would definitely use this company again.
11. december 2024
Besvarelse fra Wood Flooring Kent
Thankyou so much for the great review, we really appreciate it!
Fantastic
We are really impressed with the service we received, the communication throughout our order has been exemplary and I really would thoroughly recommend this company. I wish that all companies had such good customer service
3. december 2024
Besvarelse fra Wood Flooring Kent
Thank you so much for your wonderful review Melanie, we really appreciate it!
The high gloss laminate looks stunning…
The high gloss laminate looks stunning it arrived on time in perfect condition and the delivery driver was really nice.
13. december 2024
Besvarelse fra Wood Flooring Kent
Thanks for the great review Scott, we really appreciate it!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.