Woodentwist Anmeldelser 

We received damaged coffee Table & completely scratches on the wooden top. We immediately replied with the mails & messages with unboxing video with damages.
We wrote 7 mails & 10 messages but no-one feom the company replied or reverted with the replacement.
We are really fed-up with their quality & services...

i have never seen a company cheeting there customer like this , every time promising to delever and the quit and even they dont answer , then after one week again the message looking for location , then they do same chetting and unrespectful teem
i rate them 0%

Nearly three weeks after ordering and they still haven’t arrived. The customer service keeps making excuses and promises delivery but it’s not happened yet.

ONE-STAR REVIEW: ADVERTISED FINISH MISSING

I paid ₹52,500 for a WoodenTwist Carving Sofa. The photograph shown at the time of purchase clearly displayed a pale whitewashed wooden finish and a refined, completed appearance.

What was delivered is visibly different. The whitewashed finish is completely missing, several portions have a bare wooden appearance, and the overall workmanship and finishing are unacceptable for furniture costing ₹52,500.

What is even more disappointing is WoodenTwist’s after-sales response. Instead of acknowledging the clearly visible difference between the advertised photograph and the delivered product, they are denying that there is any problem.

I am attaching both photographs: the product advertised and the sofa actually delivered. Customers can compare them and decide for themselves.

I am asking WoodenTwist to professionally refinish the sofa at its own cost, replace it with a product matching the advertised appearance, or issue a full refund. Until this matter is resolved, I cannot recommend WoodenTwist to anyone.

I will update this review if the company provides a fair resolution.

They are thieves who try to claim their faulty products aren’t faulty and say that you are returning because you are “unsatisfied”

WRONG THEY DELIVER DAMAGED PRODUCTS AND HAVE 0 QUALITY CHECK PROTOCOLS

Beware of faulty products and they will try to keep your money and only refund you half of the amount even if they shipped you damaged products and claim it’s some nonsense “restocking fee” so they’ll ship you broken products and keep 50% of your money anyway after returning them.

Purchased two beige fabric (was told white via customer service on WhatsApp) and steel leg barstools from them in June and both arrive faulty with screws falling out and coming off after inspection with the delivery man. then I noticed one of them doesn’t even sit right the leg is imbalance and wasn’t cut properly at the same length so it’s a crooked stool when you sit on it.

I contacted wooden twist customer service demanded them to take them back and the delivery man came following morning after reporting within 24 hrs.

Then the company decided their policy claims for returns is that they take 300 AED (the cost of 1 chair is 399 AED) for any returns and this is totally wrong given the chairs were defective upon arrival, so they will steal your money and give you faulty products. I will be contacting the consumer bureau

I have received a center table in poor condition with rough and sharp edges on all sides that could seriously hurt small kids in my home. I raised the issue expecting a resolution but now suddenly changes their policy and refusing to take responsibility. We have not paid less price (Approx 6K). This is very frustating experience.
hey are being adamant about this, but how they can identify the sharpness of corners and sides just by looking pictures, This is worst customer experience. Truly not recommended to anyone.

WOODEN HEARTS, TWISTED MINDS

"Wooden Hearts, Twisted Minds, WORLD'S WORST CUSTOMER CARE" - They hold hostage a 78-year-old patient's money.
1.8 stars on Trustpilot proves my point! and they have disabled Google Review to suppress complaints

BEWARE of Wooden Twist (Shiraz Handicrafts). They delivered an utterly defective ottoman, NOTHING like the sleek product showcased on their website, categorically REFUSED to take it back, and had to be pursued relentlessly for an AGONISING 2 weeks before they finally took back the rubbish they had the audacity to palm off to my 78-year-old mother.

After collecting the damaged ottoman, Wooden Twist refused a refund the money paid by my mother and gave her no option but to accept store credit or forfeit the payment entirely. For 18 months they ignored all communications and are illegally holding my mother's money hostage. My poor mother has NEVER had a more TRAUMATIC experience with any other Customer Care Service.

Only after I managed to finally get through to Co-founder Azeem Shamsi a certain Azar Khan called me back claiming a completely false proof of refund. Wish their products were as suave as their excuses and their lies!

Legally, a financial refund requires restoring the consumer to their original financial state (money back in their bank account or cash). Transferring money to a digital scoreboard on their own website is store credit, not a processed refund.

Furthermore, claiming we 'consented' to this wallet is an absolute lie. Coercing a customer into accepting an internal website balance or losing their money entirely is ECONOMIC COERCION—which is an ILLEGAL, restrictive trade practice under Section 2(47) of the Consumer Protection Act.

They continue to obdurately refuse a bank refund despite being explicitly told that they have zero products suitable for my 78-year-old mother's severe orthopaedic condition.

When confronted with their 18 months of blatantly ignoring our calls and messages, management aggressively challenged us to take legal action.

This UP based company uses Bengaluru as a front but betrays their provincial ignorance of professional Customer Care as attested by several other similar complaints on their website. They think if they ignore you long enough the problem will just go away. Not this time!

Wooden Twist have absolute contempt for vulnerable senior citizens, zero corporate compliance, and malicious business ethics. That is, if they have any business at all. If they are so desperate to clutch onto a couple of thousand rupees they clearly can't be doing very well.

Certainly, their reputation in the industry isn't even worth INR 1800.

I would not give one star even! Give this shady outfit a wide berth!!! This is the most appalling service and product I have ever encountered in the UAE. I ordered a small armchair for my bedroom. First of all, it arrived late. Secondly (and this is a big one!!!), they delivered the wretched chair and dumped it outside my building next to a café I had specified as a landmark; not only did they fail to bring it up to my apartment, but they didn't even call to let me know it was sitting downstairs waiting for me to come and get it myself. That evening, purely by chance, I was pulling out of the parking lot at my building when I saw—from the window of my car—the armchair I had ordered, sitting forlornly on the street next to a café. I was absolutely shocked! Furthermore, the quality of the chair is terrible: the stitching is rough, the fabric is poorly stretched, the legs are crooked (making the chair wobble), and there is a yellow stain on the seat. When I demanded a refund, I was rudely refused. The product is garbage; the staff are absolutely unprofessional!

ALSO HAD A BAD EXPERIENCE, DON’T USE THIS COMPANY! If anything goes wrong (my order was LATE and the quality is very bad) they will NOT refund
your money, instead they will give you store credit. Who wants store credit when their products are cheap and horrible quality? I’m now stuck with
store credit and I need to get lawyers involved now. Just do yourself a favour and avoid this company. They also don’t respond or answer their phone which is really dodgy.

Stay away from this company! I bought a super king bed. Firstly, it took 17 days to arrive when the website says 4-5 working days!!! Secondly, the bed that was (finally) delivered completely different to the website specs, which means the thickest mattress we could have on it was 20cm!! I then called customer service and they were rude and the most unhelpful people I have ever spoken with. They just tried to charge more money, and insist the bed was the same on the website and that ‘minor’ changes was fine. This is not minor. I’m happy to provide images to prove this as it’s shocking, but seems I can’t on this.

We had falling in love with a sofa and beds on the website. After purchasing for delivery, the furniture arrived and was exactly as advertised. Very nice quality with a modern twist. Once delivered, the items were built and installed as part of the price. Customer service was excellent and we will be back to purchase more. Thank you Wooden Twist

Zero stars!!!!!!!!!!!!!!!!! DO NOT SHOP HERE! DO NOT GIVE THESE AWFUL PEOPLE YOUR MONEY!!!!!!!!!!!! AWFUL PRODUCTS AWFUL CUSTOMER SERVICE. SAY THEY OFFER REFUNDS BUT IMPOSSIBLE TO GET ONE! TEH STRESS THEY HAVE CAUSED ME IS DISGUSTING TO DO TO ANOTHER HUMAN!

Very bad manners from sales agents and poor quality in customer care services

This site is a fraud. They take your order and say any customization is okay and when finally deliver it, the product has so many flaws. Neither will they take back the product nor replace it. I ordered a white TV unit from them supposedly in acacia wood with Duco paint. Order #157813. The paint is uneven all across and after 6 months it has swollen and falling off in patches from the wood. They give third grade quality material and charge like crazy. I paid 18,000 to them and it is money wasted. The TV unit with the flaky paint and swollen wood is so bad I might have as well used ply. Please do not use their services. You will end up being cheated.

Desaconsejo totalmente comprar en esta tienda no son serios .si tomas la decisión de comprar con ellos que lo tengas claro porque si toca devolverlo te costará estar detrás de ellos para que vengan a recogerlo y también para que te devuelvan tu dinero y con un 10 porciento de descuento .personalmente llevo casi 20 días y aun estoy esperando que me devuelvan mi dinero y escribiéndole cada día. Sinceramente a mi se me quitaron las ganas de comprar en esta tienda .una experiencia pésima. Que tenía más cosas reservadas para comprar con ellos pero viendo como son me han quitado las ganas de comprar con ellos y no me gusta poner malas reseñas a nadie a no ser que sea algo grave pero me parece ya una falta de respeto estar escribiéndole cada día hace más de 15 días para preguntar por mi dinero

Very poor quality and no return policy. Once you bought product, your money is gone and no one cares about customer. I bought a sofa table that came with a defect. I tried to put a return request and it was cancelled. Pathetic customer care services who provides illogical arguments and excuses not to return the product.

WORST WORST WORST WORST WORST WEBSITE TO EVER BUY PRODUCTS FROM ❌❌❌even when the products are clearly damaged, worsen condition.. they don't return the product..I suggest nobody to buy the product. They don't RETURN OR REFUND. THEY TAKE THEIR MONEY AND DONT CARE ..TRIED TALKING TO THEM ABOUT THE DAMAGE AND THEY SAID KI WE WILL SEND SPRAY SO SPRAY IT URSELF OR YOUR PRODUCT IS NOT ELGIBLE FOR RETURN. THIS IS NOT HOW U DEAL WITH A CUSTOMER. HAD SO MANT EXPECTATIONS..

Absolutely AVOID this business. Some of their stuff are made in India and they will tell you only AFTER you enquire about the delivery that keep being pushed back.I ordered a desk in April and now I might get it in June. I really got tricked by them! I asked for a refund and they are refusing. You are better off going to dragon mart and get the same stuff delivered immediately.

Very misleading. They say 2 days delivery and after 10 days still no update and no response to call. When asked for a refund they say policy states 180 days for delivery

I ordered 2 bar chairs and I needed to return them since you cannot sit a normal person and the seat is too small and there was no possibility to return my items. First woodentwist said they were picking them up and then changed their mind and asked me to read their policy. They do not care about their customers at all, they sent someone to pick up the 2 chairs and then changed their mind. I am stuck now with 2 uncomfortable chairs, wrote to them 6 times. Will never order from them again. Short sighted company,.