Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
3,7
2 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Had a stove and the fire brick at the back cracked after 3 weeks of use, they have agreed to send me a new one even though it’s not covered by their guarantee. Heather sorted my problem and was really helpful.
Ross and Lee get one star because it is possible to light a fire in their product. For everything else, zero.
When I flagged up a fault (a bolt that was so short it wouldn't hold the baffle plate to the back of the stove), their response went something like this:
"You bought a stove that was too small for your boat and now that you've realised, you're just looking for a refund so you can buy a bigger one."
Weird flex, for 'Customer Service'. But at the time, so bewildering and upsetting that I cried all over the marina manager.
Unfortunately for Ross et al, I'm very keen on justice. I could produce an email conversation between me and a heating guy, enquiring about a central heating system for the boat - 5 months before the boat was even built.
It didn't stop Ross scraping the barrel of weak ass excuses, but eventually, he offered what was in effect a backhanded admission of fault and agreed to take the stove back but insisted that he couldn't be held liable for its condition in transit to his premises - and that the cost of returning it should be borne by me. Suddenly, he's bothered about its condition! This man is hilarious.
Fast-forward 6 months and one section 75 credit card dispute later, and I got £200 back for the extra cost of using electricity to heat the boat.
Today's lesson? The measure of any company is how they treat you when things go wrong. Ross and Lee are a sh1tshow. But there is - or was - somebody called Heather who deserves credit. She worked at Saltfire, and she was great. Do hope you've found a better employer, Heather - because you're worth it.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
