Wisebathrooms Anmeldelser 591

Ordered in March 24 wall hanging basin unit worth £400.
1. Parts missing (Handle)
2. Poor customer service, even after sending them 2 emails. No update.
3. Don’t even bother to pick phone. When made contact, they told me that they had sent the missing parts by fedex last week. Now they will chase with fedex and get back to me. it’s already 2 days.
4 they charge around £50 For delivery.

Poor service, make sure about those things before buying from them.

very poor customer service, I ordered a 1000 vanity unit, they called to say it was damaged before it was dispatched to me and it would be about 6 weeks before they got another one in stock, so I requested a refund as it was through no fault of mine, as it was for a job that I was doing I could not wait that long. It has been nearly a month and still not refund, i have contacted them through email and they are very slow at replying emails, I was told that the refund had been made but still no signs of it.
Not A Happy Customer.

Great service from Harun i had a faulty new tap and he dealt in a great manner and responded well know have new bath mixer tap and well happy as bath in full usage thank you

Ordered a week today, paid £50 for fast delivery but still waiting! They don't answer the phone or reply to emails. Is anybody actually working there apart from taking the money ....................... NOT HAPPY!!

unbelievable ordered parts for my shower .paid for 7day delivery .recieved next day .genuine new old stock and paid less than new price 12years ago

Easy purchase and great customer service from Shaf - when the main supplier delivered the wrong shape shower tray, Shaf arranged for the right one to be delivered and the wrong one taken away by 8am the following day. Thank you

Weird experience but they refunded delivery - bath arrived late as the delivery driver apparently broke down on the motorway. Then the wrong bath arrived. They made up for it by sending the correct bath within 24 hours.

Really good quality and great value, products delivered exactly on time/as stated.
Kept very well informed as to the progress of the order.
.

Item didn't arrive. Eventually got someone on phone and it lost and it was the couriers fault. Courier say they haven't picked up and have opened an investigation. Called again after promised call never came to be told there is 1 in stock but its damaged, do I want it?. No thank you so can I have a refund?. OK, It'll be 5-10 days. Not happy but will wait and see. Meanwhile I'm £350 out of pocket.

Items delivered on time and as expected. Good communications.

It was easy to order and arrived within delivery time though delivery charge did seem a bit high

4 weeks to deliver product. Part of product broken. Broken parts still not replaced. Can never get through on phone in under 15 minutes. Still no refund for fast delivery. Worst service ever.

Very good service they even double checked my address and I didn’t have to wait long for my goods very happy with them

The online chat service was very prompt and clear. The order arrived very securely packaged.

There was a lack of communication after I first placed my order and after reading reviews online I almost cancelled my order. But I rang them to chase and whilst I wasn’t convinced my my vanity unit was going to arrive after speaking to them….I was pleasantly surprised when it did! And it’s beautiful, so I’m a rather happy customer 😀

We ordered a bathroom tap on 11th December, and was quoted 7-12 working days delivery. When I chased the delivery I was advised that carriers were closing early for Christmas. Therefore tap would not be dispatched until 2nd January (not pleased!).
When I phoned on 4th January I was told that upon inspection the tap was damaged and another had to be ordered from the manufacturer (very unhappy as no information until I chased). I chased again to be told that tap had not arrived from manufacturer!
On the next call I spoke with Charles who said that he would handle things going forward. He kept me informed by phone and email and my tap eventually arrived (after more than one month from delivery).

Replacement was needed and it was sorted out with minimal fuss. Very easy to deal with.

AVOID AVOID AVOID
Do not use this company !
Paid £200 for shower door that was never delivered. Zero communication from Wise Bathrooms. No acknowledgment of their lack of supply or shocking customer service.
The shower tray they did manage to supply had been damaged prior to their delivery. It had various cracks and damage.
They are NOT to be trusted.
I will be claiming for their failings through small claims court.
Do not be suckered in to their low prices. You get shocking product but even worse customer service.

Went to collect my items from these guys, what a cracking bunch of people they were. Very accomadating and will be coming back for more things.