Wings Financial Credit Union Anmeldelser 

I opened an account with Wings to get a good rate on a used car loan. That was almost three years ago and everything was handled professionally. When Wells Fargo stopped reissueing HELOCs I opened one with Wings about two years ago, again no problems. Now I am trying to get a larger line of credit and was told I needed a whole new HELOC. The processing this time has been a complete disaster. Every person I have had to deal with doesn't seem to know what they are doing. The situation this time is a little more complicated because I would not be available for the closing so I was going to use a power of attorney so my niece could sign on my behalf. POAs are not that uncommon but three different associates at the local branch didn't seem to be aware of how Wings handled them and my niece and I had a make multiple trips to the branch to get it in place. Then, at the last minute, the loan officer handling the application informed me that my spouse needed to be at the closing to sign some paperwork. That wasn't needed for the first HELOC I have with them. They can't be there because they are with me, When I tried to contact the loan officer I get an out of office reply and there customer service stops at 7 pm! Not sure what is going to happen now.

January 10 update.
After I wrote the original review I tried contacting their customer service when they were open, first using chat (which was another fiasco ending with the agent abruptly terminating the chat) and then messaging (where I connected with a really great agent who gave me the email address of the loan officer's supervisor. I contacted the supervisor and he also proved to be very helpful. At this point the closing has not taken place, pending our return, but there is a plan in place to make it happen. Among other things the supervisor provided me with a copy of the original closing papers showing that my spouse had signed them, so I stand corrected.

Just spoke to Nick Lange 1-952-997-8226. I explained that I went for this credit card offer partly for the initial interest promotion. They could not get my paperwork done online and I had to send it snail mail. This knocked me out of the promotion but no one advised me. Instead they charged me for the transfer and hit me with interest. They said they wont do a thing for me. Very poor customer service. Paying this card of and I have an offer of where they can stick it. If I could give less then a star I would. stay away from this place they dont give a rip about customers whatsoever.

Went into a Wings Financial to have a document notarized and was informed they were not able to do this for me because I do not have an account with them. This is the case but I bank with USAA as I served our country and bank with a military bank. They refused to notarize anything for me. Thank you for all your help I will never set foot in your bank ever again! The US Bank up the street did it for me without a problem. The bank manager was rude and when I said I was never asked if I wanted to open an account she said it did not matter as I would have to wait 30 days after that anyway. WHAT A JOKE OF A FACILITY AND WOULD NEVER RECOMMEND ANYONE TO BANK WITH THEM!

I have been a member for over 30 years. Over the past 3 years this Credit Union went from great to miserable to work with or do banking with. Member Services Reps and manages are totally incompetent from the start to finish. They don't know if they offer UTMA, how to get you a debit card, go into your file to review notes of past issues you have had etc. The Reps are rude and lack customer care and relations skills. This has to be from lack of proper training to poor vetting during the hiring process. The last three issue I have had over the past couple of months and ways connected to the meber services was a disaster. Every step of working with them was a test of my patience. I won't even go into the issue and problems with their new Sky, it is an exercise in stupidity, and an excuse to eliminate the once great service they used to provide.

I'm an American living in China. Due to that there are many sites that are difficult to use here to to the CCP aggravating firewall. That being said, with a VPN I can actually access all the services I'm used to having in the US ... until now. After Wings Financial CU "upgraded" their site I can no longer log in. Rather than allowing me to verify I am a customer, they just gave me the bird. What's even more frustrating is that over the May holiday China just had I was in Thailand and was able to access Wings, both the App and Website without issue. This was both with and without having a VPN on. How am I supposed to pay my bills?

No way I'm paying any fees that I may incur while I don't have access.

Just did a digitial upgrade and had a number of issues. Then account blocked as the digitial site does not work with VPN - really? For those of us traveling a ton using hotel wifi this doesn't make me feel secure. FIX THIS!!!!!!!!!!!!!!!!!!!!

I have been using online banking with Wings for a couple of years. Every now and then, my password would not be accepted. However, lately every time I log on to digital banking my account says an error has occurred and I cannot get in. I have made many phone calls to get this figured out. I have gotten new passwords. Different reps have told me different reasons why I can’t get into my account. One guy told me I had to disable all my cookies on my iPad and that was what the problem was! No, it wasn’t. This has been going on for about 3 months now. One guy put me on hold and said he was going to have his supervisor help me. Never happened. I’m ready to quit Wings because of the high frustration of NOT being able to get into my account. One rep told me I could always call them to get my balance!! I should not have to do that. EXTREMELY POOR customer service. Why is it so hard for them to unlock my account so I can use it again??? Very upset with them.Again, this has been going on for months and nobody seems to know the right way to fix it.

Incompetence perfected. AVOID AT ALL COSTS

My Home Equity Line of Credit (HELOC) was purchased by Wings Financial. Since purchasing the loan, I signed up for access to my account online and requested e-Documents. There has not been a single notification sent to me by email or through the portal regarding statements or how much my payment is each month. There is only one past statement available for me to review through their portal. I have notified them through their portal "message" system but I do not receive any notification when they reply to my message. I have to periodically log in to check and see if there is a message. There portal is very difficult to navigate too. Extremely frustrated!

Since it was impossible to talk to a live customer in their loan department - 45 minutes on hold! - I took my inquiry to a more attentive competitor. I thought they would have learned at least something from previous listed negative comments in that regard. But no...

Terrible service. They don't care. We went to Apple Valley building.

Quality, timeliness has deteriorated .

i have been a valued customer for 20 years.I have had many loans and have helped them build a 8.5 billion dollar empire. I have always paid on time, recently was sick and had a little bump in the road i was a little late ,long story short they closed my credit card that i have always paid on time ,i had been on hold times for over an hour to talk to some one many times unsuccessful. I thought credit unions was a little more lenient and a little more forgiving to members who had been long time paying customers, I am truly disappointed in this credit union, what is there repercussion for long hold times and unsuccessful phone attempt's

Terrible experience. We were lied to. A “Universal Banking Associates” told us would pay one rate which we had specifically asked about to make sure it was close to the one we paid at our previous credit card company. On the phone the “associate” figured what our payment would be, and it was reasonable. Spoiler alert! - We were lied to about the rate we would be paying.

We got our first bill. The amount was almost double what the associate had quoted to us. The associate would not return calls. Did respond to a email. Told us one rate, but we were given another. Defended it by, saying she attached a copy of the truth in lending disclosure that will be coming in the mail with your new VISA. By her own admission, we wouldn't even know about the actual rate until we received our cards. But Wings Financial, can say whatever they think will get you to sign on with them until then. That is one devious business practice.

Obviously we were not happy about being lied too, so we left a final message with the associate and said that someone needed to call us, even if it wasn’t her.

We did receive a call from a branch manager, stating they have no control over the minimum monthly rate. When asked about tlying by being told one rate, but given another, she repeatedly stated that’s not the way they do business (by lying), but there is nothing they can do about it. Ironically, lying to us and then denying responsibility was exactly the way they do business. The manager also kept calling the lie a “miscommunication” in some type of weird Orwellian doublespeak. No, it was simply a lie. When we called their customer service number we were on hold for over 30 minutes – I guess there were a lot of complaints! Go elsewhere for your Credit Card needs, if you go to Wings Financial you will likely regret it.

I've worked with Wings for several years. They offered really good rates on car loans, which is the only reason I would suggest doing business with them. Their approach to customer service appears to be based on the idea that you need them more than they need your business, and they will treat you accordingly.

GREAT EXPERIENCE: Quick smooth processing of leased car buy-out. The entire process only took 7 days. Bank officer was professional, knowledgeable and friendly. My personal experience with Wings Financial Credit Union was all positive.

This is my first experience with a credit union and I've been pleasantly surprised. I've found them to be more personalized then a bank and their digital/video teller option has been really helpful to get service without having take time away from my work day.

This is a poorly run credit union that arbitrarily pulls hard inquiries on your credit report, which lowers your credit score, when apply to open any sort of account with them, to include savings and checking accounts.

To make matters absolutely worse, their phone representatives blatantly lie to you and tell you that they won't be pulling any hard inquiries on your credit report when opening an account. This is ridiculous as there is no remotely justifiable reason for a financial institution to pull hard inquiry credit reports when you are not applying for credit or loans of any kind. The industry standard, called Chex systems, does not impact credit scores and is universally used instead.

This company's policies are just preposterous, so join this totally pathetic excuse for a credit union only if you are willing to take multiple hits to your credit score just to set up a lousy simple savings and/or checking account. I can only shudder at what they would require of you if you were to actually request financing.

Been with wings for years. Never have had one problem