Will's Vegan Store Anmeldelser 

Una experiencia fantástica. Un calzado sólido y bien diseñado para ofrecer estilo y comodidad.
La atención post-venta es inmejorable. Recomiendo la marca sin ninguna duda.

Ordered, delivered, fast, no fuss, good communication, nice product, happy days.

I really wanted to buy the vegan belt as a present and the belt was due to arrive after I needed it by. I emailed customer support, and they sent the belt next day delivery free of charge and it is beautiful!

Really appreciate the help! Absolutely 5 star service!

I have been very impressed recently by the speed and manner in which Will's vegan store dealt with an issue for me, regarding a purchase.
It was all resolved to my complete satisfaction, and I shall be back!

Very nice and comfortable shoes!
(Oxford Brogues)

Love From Colombia great team and boots
I bought 2 pairs of hiking boots and absolutely have loved them, fit perfectly, followed the measuring guide. The customer service team looked after me and nothing was ever a problem. It was so nice, I am obviously coming back for my next items. My experience above was with the UK store but I also had an amazing experience with the Australian distributor when I got some boots for my father, nothing was ever a problem with them and it was also so great.Kudos team

I recently damaged some shoes I planned to wear on my wedding day and having looked at the Will's website wouldn't be able to receive a replacement pair in time. However I contacted their customer service team and they were able to ship out the shoes to me on the same day at no extra cost to ensure I got them in time. It really got me out of a bind and made it so I didn't have to stress about it any more!
Very kind of them and excellent customer service.

I've been a Will's Vegan customer for years now and am still enthusiastic about the brand. Ethically produced high quality stuff at fair prices, super nice customer service. I'm from Austria - delivery is quick, returns are free and convenient. All in all: recommendable 120 percent!

Excellent selection and service, very poor quality of shoes; after receiving several pairs with large dents, scratches, and other faults, I gave up. The other products were of excellent quality, though.

Haben Mitte August Schuhe gekauft. Wurden bis heute nicht geliefert. Auf zweifacher Nachfrage, wann denn mit der Lieferung zu rechnen ist, wurden wir ignoriert. Geld wurde auch nicht rückerstattet. Absurder Scam.

Amazing customer service from Henry. Thank you so much, Henry. I contacted him about a fault with a pair of boots and they have sent a replacement. As usual, everything was quickly resolved. A fabulous company who care about their customers, and the planet too!

Ich habe am 22 Juli eine Zweiteilige Anzugshose in Dunkelblau / L mit der gekauft. Die Hose habe ich sofort nach erhalt an probiert, diese passt auch, jedoch gestern als ich diese zum ersten mal tragen wollte und die Hände in die Hosentaschen steckte wollte viel mir auf das die rechte Hosentasche ganz normal groß (die Öffnung 15cm) ist so das man auch eine Hand in diese stecken kann, jedoch die linke Hosentasche die Öffnung nur 12cm hat, 3cm unterschied, man kann sich vorstellen wie das aussieht, so das ich meine Hand hier nicht in die Hosentasche bekomme! Wenn ich die Hose von vorne ansehe sieht man das beide Hosentaschen nicht die selbe höhe haben, klar bei 3cm! Beim anprobieren ist mir dies nicht aufgefallen, aber diese Hose hat einen groben Qualitätsmangel, so etwas darf normal bei diesem Preis nicht passieren!!

Wonderful customer service from Henry. My boots were great but unfortunately didn’t fit. I received a refund very promptly and the team were easily accessible via email. Thank you! 😊

Je tiens à écrire pour remercier cette entreprise qui reconnaît les défauts de ses articles et propose la meilleure alternative possible. J'ai eu un décollement rapide du côté de ma chaussure ( au bout de 5 mois) et ils m'ont proposé plusieurs alternatives pour que je sois satisfait dont le renvois d'une nouvelle paire sans aucun frais bien sûr . Je trouve que leur réactivité et leur sens du bien être de leur client est excellente. Je tiens donc à leur dire tout mon encouragement pour la suite et l'amélioration de toute leur entreprise.

Great customer service! I had some issues with my order but it was solved fast and in best possibe way.

Great ethically produced vegan products which I've always found as per description on website. I wear my latest walking boots most days as so comfy. Fast, efficient delivery

Great service, speedy delivery at reasonable cost. Very comfortable shoes!

Ho acquistato uno stivaletto con tanta curiosità… arrivato il prodotto ne ho constatata la qualità ma la taglia non mi vestiva bene, quindi ho provveduto a renderlo per riaverlo nella misura perfetta.
Aarti mi ha seguita dall’inizio della procedura di reso con molta educazione ed attenzione. Avevo dei problemi a sistema e lui mi ha agevolato inviandomi link diretti per poter procedere all’operazione. I tempi sono stati rapidissimi! Ho ricevuto lo stivaletto e ne sono a dir poco entusiasta… comodissimo da subito!!!! Sono felice di avervi conosciuto come azienda e di aver avuto la fortuna di essere assistito in maniera professionale. Grazie

Excellent customer service. I have some work boots which I purchased 10 months ago. I wear them 5 days a week and they’re starting to let in water. Contacted customer services and they’re sending me a replacement pair. Couldn’t ask for better after care service. Highly recommended. Only criticism is I wish they would sell the women’s boots in a size 9

Update7/29/2023:
Lately, I keep receiving defective or used shoes crossing different models from Will’s Vegan Store. Even for replacements, that means, I have to do several returns to get a pair of decent shoes. Really wasting time and energy.

I think they give customers returned shoes first if there has one. And they don’t check those returned shoes to see if their conditions are good enough to resell again.

This also make me believe their quality control standards for their products has gone down too. That can explain why I received at least 10 times defective products crossing different models.

I am still trying to work with Will’s Vegan Store and buying shoes from them. Hope they will modify their inventory management someday and keep making high quality vegan products.

Previous review:
This company lives up to their free plus easy return and exchange policy. In order to get a right fit, I had to do some returns and one exchange on my orders. The return process was easy and they issued my refunds usually within 5 days. When I asked questions regarding my orders, they always replied politely and promptly.

Their awesome return/exchange policy and very responsive customer service make me believe that this company is dedicated to spreading the mission of “Make A Positive Choice” by providing good quality and animal/environment friendly vegan products.

A good product needs a good support team to gain a long term relationship with customers. To my opinion, Will’s Vegan Store has done that.

As a vegan and choosy person, it’s hard to find vegan leather products that meet my standards. I am so happy that I can have decent quality Chelsea boots, hiking boots and faux wool coats now.

A little tip: If you didn’t receive a confirmation email regarding the message you sent to their customer service. Write the message again. Because that means they didn’t receive your message. It happened to me twice. System bugs I assumed.