Wild Water Spas  Anmeldelser 350

I have written 5 star reviews on Google and Facebook but never got round to Trust pilot. My initial 5 star review is still valid based on my pre sales experience leading up to delivery. This company was excellent.

However, I would write a further review rated at 2 stars based on my after sales experience trying to resolve issues. On the date of delivery (2 June 2023), I identified an issue with my Bluetooth speakers and it took until 12 June to agree there was a fault and the unit needed to be replaced. It’s now 4 September and I am still waiting. I have found myself chasing and following up, being promised timely updates and not receiving them.

I did receive a random message that someone would come out on a bank holiday which wasn’t via the normal communication channel, but I declined this as I wasn’t available (short notice) and have yet to receive any further update.

If you are unfortunate to have issues after delivery, be aware the experience may not be as great as the pre sales experience.

As a result, I am averaging this rating between the two experiences at 3 stars.

Easy order, quick turn around.

As soon as my order was processed I had a date for delivery and they updated me right up until the day! The installers were very thorough and helpful with any questions I had, very happy with the hot tub, would definitely recommend.

Sales team were brilliant (tom) very helpful with all my needs and the hot tub is terrific I couldn't be more pleased with wild water spas.Also the engineer taj was amazing,and couldn't do any more for me and his assistant also,i couldn't have met a more pleasant and mannerable couple of guys.thank you for everything

Paul slavin

The team who delivered the hot tub were second to none, cannot praise them enough. i am delighted with the hot tub , just the job after a dats gardening. Thank you.

Easy to order and delivery arranged at a convenient time. Our delivery driver was great, arriving in the evening and setting everything up thoroughly in the rain! Fantastic service, he really gave 110% 👍

Really helpful sales people explained all the details and technical issues we needed to know before purchasing. Good selection of spas as a range of price points, with plenty of useful free items included. We chose a hot tub and matching heat pump. The tub was reduced in price and the heat pump half list price so overall cost was reasonable (it's still a significant investment though, so always ask questions and go your homework). Out chosen tub was sold out, so we were offered a similar layout one, although with higher spec, for a small extra cost. Delivery and installation were free. We had to send a video showing access route onto our property and through our garden. Installers are from a third party company but were great. They do loads of installations all over the UK. We were their last job of the day and they had to work in the dark and heavy rain, but still remained cheerful and did a great job, installing and testing the tub, which is pretty easy to use.

I was originally sceptical due to finding the company on Facebook, but I am so glad we did. Excellent service from start to finish and great value. Our spa is fantastic, I would highly recommend this company to anyone looking for a hot tub, good value and great service.

Superb service from start to finish and the guys who installed it done an amazing job. Would recommend them to anyone 👍

Got my hot tub on 3rd Aug and they delivery guys were fab.. unpacked and stayed until the tub was filled and set up, then talked us through the chemicals ect

Dunno where to start with these guys.

So wanted a hot tub on finance , found these guys online , at first all seemed ok .
Communication was good .was contacted a few weeks before and asked to send a video of the location it was going , it was then we where told it wouldn’t fit and we would need a crane , again this didn’t really bother us it is what it is .
It was then all the problems started ,
We found a crane guy who offered to do the job for us , however we needed an exact time as we are on a main road so the crane couldn’t do this to late . We where only given a rough time , we gave the hot tub company our crane guys name and number as we where away, the crane guy rang the hot tub company panicking saying they couldn’t be no later then 3, to be told although they where installing that day they didn’t know who they where and new nothing about a crane , which was strange cus I’d spoke to them in the morning .
I was literally on and off the phone all day to this hot tub company. They had no phone number for there own driver so couldn’t liaise with the crane guy. I found this unbelievable .
Eventually the hot tub turned up far later than expected , crane guy gave them a mouthful as did I , nothing really bad just told them there communication was shi*E really.
Anyway the hot tub goes over the house I then received a text saying engineer would be there , within two hours .
4.5 hours later he turned up , then we where told we don’t have the right socket for the hot tub ,literally didn’t fit a thing no straps or nothing left all the boxes outside on top in the rain and left , apparently this was done so the lid didn’t blow off, dunno why he couldn’t install the lid properly didn’t need electricity for that.
This could now not be installed . Apparently it’s in the small print however they advertise free installation so we assumed this was all in as we where not told anything different.
Some hot tubs are plug and play , I’m not a spark but if they are advertising free installation you should be told this .
I had to get my own spark to now fit a socket .
Again I contacted these guys . Which by the way there is no phone number , it’s all done by watsapp , tried by email three times which they say is there best way but again no one got back to me .
Again I’m livid at this point , got back on watsapp and told them there service had been poo , to pick up there hot tub and take it back as far as I’m concerned , absolute nightmare from the off.
I was now stuck with a hot tub that I’d paid to crane over costing nearly £600 that didn’t work .
Eventually these guys got back to me and said they didn’t like it that myself and the crane driver had been abusive , not really abusive a few swears here and there but as anyone can understand we had both had a shocking experience.
They then informed me that because I had sworn at them it was now going to be £200 for installation which i will now have to wait a further two weeks for .
Absolutely gobsmacked but backed into a corner and had no choice really, they told me I could pay for my own electrician to finish the install but as I explained to them it wasn’t just electrics. Nothing had been installed , not even straps or the lid correctly and all parts had just been left out for two weeks.
Two weeks passed the , I messaged them the day before to ask them for a time slot to be told I’d be messaged on the day ,
9.45 the next day and nothing , I text them and was told they message at half ten with time slots which was a lie as last time they messaged at 8.30 , (which makes more sense )sent them proof but was ignored .
Then gets a text saying the guys would be there between 17.30 and 19.30 .
Gets another text from hot tub company at 4pm saying they are running late . Sometimes happens and did I want it installing the next day.
I told them I’m away the next day to which they said that’s fine .
The engineers turned up at 10.45 at night ,asked was the hottub filled , I replied no , as I wasn’t told to do so so he filled it up eh I was taking forever .
I asked why they where so late , he said it was only booked in today , yer we booked two weeks before , apparently hot tub company said it was only booked that morning , again no idea why ,
There engineers then told me the hot tub had been put in the wrong way round , as the drainer should be the other side said he’d come back in a few weeks and move it. He then told he the wire wasn’t long enough although our electrician had don exactly what the hot tub company had told us to do .
We then had to all spin the hot tub in the dark whilst half full of water .
Eventually an hour later the guys left ,
Woke up this morning as it was pitch black last night and the hot tub is grey but they have sent brown steps.
Spoke to them again who just told me to email . I’ve since had a response saying they don’t don’t have to specify what colour the steps are , just need to supply them , there account is a lot different from what really happened . AVOID AT
ALL COSTS !!!!!!! AWFUL

Amazing value Hot tub, Brilliant delivery by two very friendly, helpful guys and I am just loving life with my new tub

Glad we chose our hot tub from here as great service and great quality.

I’ve had a great experience buying from this company. Very helpful, straightforward, great product and price and delivery and installation was organised and efficient. Love the hot tub. All my interactions were professional and helpful. When installed everything was explained to me and questions answered. Thank you 🙏

Can not fault this company at all.
From the ease of ordering what we wanted,too any questions answered in the what's app chat.
And to the really lovely Taj who delivered our hot tub and went above and beyond for us. Will definitely use this company again.

After many weeks of research, we decided to go with this company as not only were their products reasonably priced, their responses to my (millions) of questions, was second to none, it took other companies days to answer. From purchasing, to instalment took just three days for us. The two guys who delivered and installed (Taj and James) were so lovely! Helpful, friendly, nothing was too much trouble and they set it all up and gave me a lesson, also giving me a mobile number to ring if I needed help. Because the wrong lid had been delivered, Taj promised to return the next day with the correct lid. Despite being extremely busy, he eventually arrived ed at 9pm with the replacement lid and despite clearly having had a long day, he was so nice, spent time talking and making sure everything was up and running. He didn't rush at all. We really appreciated him coming out so late as we were concerned about the lid.
As for the hot tub itself, what can I say? We love it! Its stylish, contemporary, the music system is brilliant and now the kids have left home, it was just what we wanted for the two of us.
Really pleased in every aspect, highly recommend Wild Water Spas and a massive shot out to Taj who went above and beyond, his customer service is clearly his priority!

We love our new hot tub! Communication was excellent whatever your query they responded within the hour transfering money without the item can always seem abit scary but as soon it was done they confirmed receipt the delivery driver was just as helpful very knowledgeable the whole experience from beginning to end you couldn't fault them.

Absolutely fabulous hot tub. Service was second to none and our delivery driver's were so friendly and helpful. Dan really knew his stuff and was so nice. Thanks for everything.

Happy with the product and service. They managed to fit it in, which was great, and everything works great. Thanks

Great service and communication throughout. Hot tub arrived on delivery day and the two guys who delivered and installed it were great- showed us how to use it and care for it and had it all working before they left. Thank you all.

I have just sat down after recieving our Hot Tub, Fully installed and demonstrated. I cannot speak highly enough of our experience with this company from order through sales and delivery. Ste and Marek arrived were polite efficient and thoroughly professional. Although late in the day and presented with a challenging delivery they went above and beyond to complete the delivery. EVEN when presented with the heavens opening. They were truly amazing and a credit to this business. The Hot tub is in place and looks amazing.Thankyou so much for making this process just simply superb