Delivery was slightly later than scheduled but the team where friendly and hardworking. The hot tub was well protected and moved into place without any problems. It took some time to fill due to its s... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My hot tub was delivered today, I was given an accurate time slot, delivery men were really friendly & helpful going out of the way to move things for me and tidy any wrapping away. Very informative... Se mere
Virksomheden har svaret
Bought a used hot tub but had a slight problem with it then we decided to upgrade to an ex display finally decided to bye a new one thay were brilliant with all the changes we made we would recommend... Se mere
The whole experience was simple and made easy from start to finish. Sam couldn’t have been more helpful and was there for any queries throughout the process. I would definitely recommend.
Virksomhedsoplysninger
Skrevet af virksomheden
Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.
Kontaktoplysninger
202-206 Linthorpe Rd, TS1 3QW, Middlesbrough, Storbritannien
- 01642 983157
- enquiries@wildwaterspas.co.uk
- wildwaterspas.co.uk
4,7
Fremragende
350 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great experience, can’t fault delivery
Everything went as planned, sales team very helpful and informative.
The delivery went as planned and smoothly. Everything was set up on delivery and explained thoroughly, very happy with the service all round!
10. september 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Thank you for the great feedback! We're so glad to hear everything went to plan and that our team was able to provide helpful, informative service throughout. It’s always our goal to make the process as smooth and stress-free as possible, so we’re thrilled you’re happy. Enjoy your new spa! 💦😊
Great delivery guys.
Delivery guys Paul and his sidekick. Brilliant installation went almost with a hitch all sorted quickly. Showed us everything working on situ great sense of humour.
20. august 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Thanks for the great review! Paul and his “sidekick” will love hearing this 😄 We're so glad the installation went smoothly and that they could get everything sorted quickly while keeping the mood light. Enjoy your new spa – and don’t hesitate to reach out if you need anything! 💧✨
Great service and a great spa
Great service and a great spa, sorted me out a great deal and I would highly recommend them
12. august 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Thank you for the wonderful review! We’re so glad to hear you’re happy with both the service and your new spa. It’s fantastic that we could find the right deal for you, and we truly appreciate your recommendation! Enjoy your spa time! 💦✨
Brilliant company from start to finish
Brilliant company from start to finish. All questions answered and delivery exactly as promised. The delivery driver Jamie was fantastic, so helpful and positioned the tub perfectly. Really pleased would highly recommend this company.
15. august 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Thank you so much for your amazing review! We're thrilled to hear that everything went smoothly from start to finish. Jamie will be delighted to hear your kind words - he's a pro at making sure everything is just right. We truly appreciate your recommendation and are so happy you’re pleased with your new spa! Enjoy! 💧✨
Just a response to your reply
Just a response to your reply.
I messaged your company the morning of the delivery day to say the 6 work men from our builders leave our place at 17.00 as no builders work on site after that time do they.
Wasn't our fault.
Also I've had a visit from a hottub service company in the southwest to listen to the excessive noise from the motor without the jets going and he has confirmed this noise level isn't normal.
6. juni 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Thank you for getting back to us and for sharing your concerns. We understand your frustration regarding the delivery timing, and we appreciate you clarifying the situation.
In regard to the motor noise, we’re sorry to hear it’s not performing as expected. We’ve already reached out to you directly to help resolve this and are committed to making sure everything is sorted to your satisfaction. Please don’t hesitate to get back in touch if there’s anything more we can do.
The dream
Paul and partner came to deliver and install our new hot tub yesterday. Gave us lots of tips and info. Got in it tonight and absolutely in love with it. Couldn’t be happier
6. august 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Thank you so much for the lovely review! We're thrilled to hear you're already enjoying your new hot tub - and that Paul and his teammate were able to provide plenty of helpful tips. It’s great to know you’re so happy with it already. Here's to many more relaxing evenings! 💧✨
Excellent all round
Excellent all round
Driver was great and spent the time setting up and explain everything
Would definitely recommend
5. juli 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Thanks so much for the great feedback! We're really glad to hear everything went smoothly and that our driver took the time to get everything set up and explained properly. We truly appreciate the recommendation - enjoy your new spa! 💦🙌
A good,fair and honest
To be honest, in the beginning I was sceptical as I was placing an online order for several thousand pounds. I read mixed reviews and could see that some of the less favourable ones were not justified. Also what the company were offering for the price was way more that any competitor I could find. When I read that the air source heat pump could be withdrawn at any time, I didn't think I would actually receive it but preceded to order as it was still a good price. I was amazed and delighted when it actually came and that turned a good price into a great one.
The installers arrived quite late in the evening and had obviously had a very busy day but what was equally obvious was that they were intent on doing a good job and delivering excellent customer service. They installed the hot tub and explained the functions and how to use the chemicals. There were 2 small parts missing to enable connection of the heat pump and I got a real sense that the engineer was really disappointed that he wasn't able to complete the job on the day but they returned within the week to sort it. All working fine and very pleased. I would highly recommend Wild Water Spas based on value for money and service!
20. juni 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Thank you so much for taking the time to leave such a detailed and honest review. We completely understand your initial hesitation - making a large purchase online can feel like a leap of faith, so we’re really pleased to hear that your experience exceeded expectations.
It’s great to know that the air source heat pump was a welcome surprise and added even more value to your order. We’re also proud of our installation team for delivering excellent service, even after a long day, and for returning promptly to complete the setup. Your kind words mean a lot, and your recommendation truly means the world to us.
Wishing you many relaxing and enjoyable moments in your new hot tub! 💦✨
Our spa arrived Thursday and can’t…
Our spa arrived Thursday and can’t fault Paul’s delivery team.
We had been told it would require a crane to lift over brick wall and they hadn’t told Paul that but amazingly they managed to get in anyway.
Spa set up and explained. The insulation that we had paid extra for wasn’t what I was expecting so was able to send back for a refund. Spa now ready to use and very pleased with it. We purchased the Adonis which is a compact bargain model as we don’t have a large space. The only issue is the pillows keep detaching from the spa which is annoying but other than that seems great. The cover lifter wasn’t in stock when they delivered but Paul has already sorted coming back out Wednesday with it and a filter as an apology!
4. juli 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Thank you so much for your detailed review! We're really glad to hear Paul and the team were able to find a solution on the day - especially with the unexpected crane situation. It’s great to know the setup went smoothly and that you’re happy with your Adonis spa. It’s a fantastic choice for compact spaces!
We also appreciate your feedback about the insulation and the pillows - it's helpful for us to know where we can improve. We're glad we could arrange the refund quickly and that Paul is already booked in to return with the cover lifter and filter. Thanks again for your patience and understanding - we hope you enjoy many relaxing soaks in your new spa! 💦😊
Absolutely love our new hot tub
Absolutely love our new hot tub, me the husband and kids are always in it, the service we received was amazing and any questions we had was always answered, smooth and professional company, I would highly recommend, Thanks guys..Rose
17. juni 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Thank you so much, Rose! We're thrilled to hear how much you and the family are loving the new hot tub—there’s nothing better than everyone enjoying it together! It’s great to know the service met your expectations and that all your questions were answered along the way. We really appreciate the recommendation, and we’re always here if you need anything. Enjoy every soak! 💦😊
Bought new filters on line a week ago…
Bought new filters on line a week ago and have whatsapped, emailed and rung( the phone rings then goes dead) with no reply. No filters, no idea what’s going on. Pity because the hot tub, a year old now, is brilliant.
As an update, What can I say but thanks guys. Filters arrived by courier and my tub is back in action in time for the heatwave.
21. juni 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Thank you for your honest feedback, and we're really sorry for the initial delay and lack of communication - definitely not the experience we aim to provide. We're glad to hear the filters arrived safely and just in time for the sunshine! It's great to know you're still loving your hot tub a year on, and we really appreciate your patience and understanding. If you ever need anything else, we’re always here to help. 💦☀️
Easy process
Easy process, no problems , delivery guy was great , hot tub is perfect would definitely recommend
16. april 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Thanks so much for the great review! We're really happy to hear everything went smoothly and that you're loving your new hot tub. We'll pass your kind words on to the delivery team - enjoy every soak! 💦😊
Easy process and great tub
We purchased a Topaz Single hot tub and it arrived Monday. Today is Friday and the whole family has been enjoying it. Wild Water Spa responded quickly to questions I asked before purchase, delivery was only a 2 week wait, and the delivery was flawless. The tub was delivered on the day promised with everything I ordered. Setup was quick. The delivery person explained all the operations to me and I have had no problems testing and adding chemicals. Tub looks great and is fun.
13. maj 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Thank you so much for the lovely review! We’re thrilled to hear your Topaz Single is already bringing fun and relaxation to the whole family. It’s great to know everything from pre-purchase questions to delivery and setup went smoothly - we always aim to make the process as easy as possible. Enjoy every moment in your new tub, and don’t hesitate to reach out if you ever need anything! 💦😊
Great service
Great service. Nothing too much trouble. Will use again
15. april 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Thank you for the kind words! We're so glad to hear you had a great experience, and we truly appreciate your support. We look forward to serving you again in the future! 💦😊
DO NOT PURCHASE FROM THIS COMPANY
DO NOT PURCHASE FROM THIS COMPANY
This is my honest and true review
They are very good at their sales pitch, but after care is absolutely shocking- i have been trying to get a quote from them to replace broken/rusted parts
They will ask you to post a positive trust pilot review on trust pilot after delivery, but beware thats where the customer service ends.
My tub ( miami typhoon ) is 2.5 years old, the speakers have rusted and water is getting in from a broken seal, the diverter valve has broken and they stated they can not get the part and that it is discontineud which is an outright lie
dont buy from them the guarantee is worthless as they provide through a third party, the av is only warranted for a year, and the parts are nearly impossible to obtain honestly I have had a nightmare trying to get them to communicate
I have all the messages and responses if anyone needs to see them. Buy from a reputable dealer who can tell u where the hot tub is from and how readily parts are available... the miami spas are from north america allegedly, i have had some success in another supplier able to get the parts and for an awfull lot less than wild water spa indicated they might cost ...£250 pounds less for the speakers which are 45 pounds each they wanted 350 for the parts and the fitting.....
Update following their reply 12 months later!!!
I have not heard from WWS in over a year
I have since sourced the parts from an alternative supplier who quoted over half the price
I reiterate my warning do not buy anything from this company. Their warranty is not worth the paper it’s written on.
30. april 2024
Uopfordret anmeldelse
Excellent Team
Delivery guys were amazing, and installed really quickly. A demo was given along with some helpful tips. The delivery was 8PM so was dark by the time installed but the guys did a fantastic job. Communication with the company was mainly via WhatsApp but all questions and queries were quickly answered ensuring that we were ready for delivery
24. april 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Thank you so much for the wonderful review! We're thrilled to hear that our delivery team made such a positive impression, even in the dark! It's great that the communication via WhatsApp worked smoothly for you, and we’re happy to know you felt supported every step of the way. Enjoy your new hot tub, and don’t hesitate to reach out if you need anything in the future! 💦😊
Treat the kids to a new hot tub for…
Treat the kids to a new hot tub for Easter, they are absolutely over the moon with it as are we. Fab customer service and great delivery. Quality product and I was over joyed with the price compared to other company’s! Thank you so much.
29. marts 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Sorry it’s taken us so long to reply to your glowing review — we really appreciate you taking the time to share your experience! We're so glad to hear the kids (and the grown-ups!) are loving the hot tub. It’s great to know you were happy with the customer service, delivery, and the price too. Thanks again for choosing us — enjoy every soak!
Excellent experience all round
Excellent experience all round. Great product, fair price and amazing customer service. So happy thank you!
29. marts 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Sorry it's taken us a while to reply, but thank you so much for the lovely review! We're really glad to hear you had such a great experience with us — from the product and price to the customer service. It means a lot to know you're happy. Thanks again for the support!
Amazing
Amazing! Never out the hot tub these days!! Best money ever spent
26. april 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Sorry it's taken us a bit to reply, but we absolutely love hearing this! So glad you're getting loads of use out of your hot tub — sounds like money well spent to us too! Thanks so much for the great feedback.
Best hot tubs
Best hot tubs! I love how I can enjoy my Spanish long life pleasure of a swim at night now in the UK! My daughter loves it and husband is obsessed too! Beat family investment 💙
26. april 2024
Uopfordret anmeldelse
Besvarelse fra Wild Water Spas
Sorry it's taken us a little while to get back to you, but wow — what a lovely review! We’re so happy to hear your hot tub has brought a bit of that Spanish lifestyle to the UK! It’s amazing to know the whole family is enjoying it — sounds like a perfect investment all round. Thank you so much for sharing this!
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Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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