Whenever I bring an enquiry to WH cylinders, they are very helpful and knowledgeable. They are really easy to deal with regardless of project size. As merchants we are heavily reliant on our su... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought two Thermal store cylinders at the same time had them installed in deferent parts of London,they both failed under two years a week apart.WH came and collected one cylinder to carry out... Se mere
Virksomheden har svaret
We've been ordering cylinders from WorldHeat for almost 2 years now. They've proven a great manufacturer and supplier for us. Communication is quick and concise. Expectations are being managed well.... Se mere
Virksomheden har svaret
Mark and Peter at world heat are very good they make cylinder and buffers to our requirements as our job are not always right size plant rooms to fit conventional cylinders. The team in sale and acc... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Word Heat Cylinders were establishing in 2008 in the wake of the closures of highly specialized hot water cylinder manufacturers Manchester Coppersmiths and Manchester Calorifiers by a large PLC who acquired both businesses. Since opening we have established ourselves as the specialist cylinder manufacturer in the UK, manufacturing vessels from stainless steel, copper and mild steel up to 8000 litres in capacity. All of our products are designed, manufactured and tested in our purpose built factory in Manchester. Our products are WRAS approved, CE marked and manufactured to be pressure equipment directive compliant.
Kontaktoplysninger
Unit 4, Tudor Industrial Estate, Ashton Street, Cheshire, SK16 4RN, Dukinfield, Storbritannien
- 0161 343 8610
- sales@whcylinders.co.uk
- whcylinders.co.uk
4,5
Fremragende
87 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
the company is very proficient and…
the company is very proficient and relaible with orders form the quotation process to the delivery.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra World Heat Cylinders
Hi Paul, thank you very much for taking the time to leave us a kind review, all of the team very much appreciate the recognition for their hard work.
Very quick and super helpful response
20. juli 2026
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Besvarelse fra World Heat Cylinders
Thank you very much for taking the time to leave a kind review Greg, the team are very greatful.
Excellent After Sales Service
Very prompt response and very helpful in procuring an urgently needed spare part.
25. juni 2026
Uopfordret anmeldelse
We purchased a cylinder from this…
We purchased a cylinder from this company 8 years ago with a supposed 25 year warranty unfortunately we have now had to have it replaced, we were led to believe on our first correspondence that we would be credited with this cost and £300 to go towards the installation of the new one. I might add that the cost of the cylinder had gone up 70% in that length of time. We have now been told that this is not covered by our warranty even though the replacement cylinder now has something fitted to help with this problem ( so to me that looks like there was an inherent problem with the initial cylinder). This new cylinder again has a 25 year old warranty that to me although a good selling point to any new buyer is not really the worth the money it is printed on. I have to say I feel like I have been given the runaround by the company as well over the last few weeks and feel that they could have least offered some kind of compensation for this but they offered nothing. I really do hope that I do not have to buy a replacement cylinder from them in the next few years as again I know they will say sorry but this is not covered by our warranty
A reply suggested that the problem was because we were in a rural area and our water came from a Bore hole or private water source, this is incorrect as we are on a mains water supplied by Anglia water.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra World Heat Cylinders
Thank you for your review.
We are sorry to hear that you remain dissatisfied with the outcome, however we feel it is important to clarify the position, which has been explained in detail through extensive correspondence and multiple phone discussions.
Your cylinder was fully inspected, and we provided a transparent report along with video evidence. This clearly identified that the failure was due to corrosion caused by water conditions, rather than any manufacturing defect.
It is important to note that stainless steel cylinder warranties, across the industry, cover manufacturing defects but do not extend to corrosion resulting from water quality. This is because certain water types, particularly those with aggressive chemical characteristics, are known to be unsuitable for stainless steel if not properly assessed and treated prior to installation.
By way of a simple comparison, most products come with warranties that cover faults in manufacture, not damage caused by external factors or misuse. For example, a car manufacturer provides a warranty, however it would not apply if the wrong fuel is used or the vehicle is damaged through external causes. In the same way, installing a stainless steel cylinder on water that is corrosive to stainless steel, without carrying out suitability checks or preventative measures, falls outside of warranty coverage.
Based on the installation location, which appears to be in a rural area adjacent to a golf course, it is highly likely that the property is either supplied by a private water source, such as a borehole or well, or a localised supply with characteristics outside of typical mains water conditions. These types of water supplies are commonly more aggressive and can lead to corrosion if suitability checks are not carried out.
Regardless of the supply type, it remains the responsibility of the installer or property owner to verify that the water quality is suitable before installation. This requirement is clearly set out in the installation manual, warranty terms, and product labelling.
In addition, the warranty is subject to annual servicing and appropriate maintenance. We have not been provided with evidence that this has been carried out, and routine servicing would typically identify early signs of water-related issues, allowing preventative action to be taken.
Despite the claim falling outside of warranty terms, we acted in good faith by supplying a replacement cylinder fitted with an anode. This is not standard on all units and was included as a preventative measure to help mitigate the effects of aggressive water conditions.
Continuing the earlier comparison, the inclusion of an anode is effectively an added layer of protection to help reduce the impact of unsuitable water conditions. However, if the underlying issue, namely the water quality, is not addressed, this protection is finite and will eventually be exhausted. Without corrective action, the replacement cylinder would be exposed to the same conditions and may also be subject to corrosion over time.
The addition of an anode does not indicate any inherent issue with the original product. It is used where water conditions require additional protection. The fact that the original cylinder operated for approximately eight years under these conditions reflects the durability of the product.
We appreciate that this situation is frustrating, however our position remains consistent with both our warranty terms and standard industry practice. We have responded fully and transparently throughout and have sought to be as helpful as possible. We also retain a full record of this case for any future correspondence relating to this installation.
Excellent communication from Adam
Excellent communication from Adam
16. februar 2026
Uopfordret anmeldelse
Great business to deal with have just…
Great business to deal with have just placed first order
16. december 2025
Uopfordret anmeldelse
Excellent technical help and customer…
Excellent technical help and customer service. Ordered the wrong product which world heat exchanged for the correct item straight away. Colin in particular went the extra mile to provide a 5 star service
25. juni 2025
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Besvarelse fra World Heat Cylinders
Thank you for your kind review! We're delighted to hear that our technical support and customer service met your expectations. We're especially pleased that Colin was able to go the extra mile and ensure you received the correct product quickly. We'll be sure to pass on your praise to him. If you need anything else, we're always here to help!
— The World Heat Team
Great customer service
22. maj 2025
Uopfordret anmeldelse
Besvarelse fra World Heat Cylinders
Thank you so much for your kind words! We're glad you had a great experience with our customer service. 😊
Mike dealt with my enquiry quickly and…
Mike dealt with my enquiry quickly and efficiently and understood the urgency of the order we wanted to place. It meant we could keep our customer happy and fulfil the order. Thanks
14. maj 2025
Uopfordret anmeldelse
Besvarelse fra World Heat Cylinders
Hi Craig, Thanks for the review. Great to hear Mike got things sorted quickly and helped you keep your customer happy. We appreciate you taking the time to share your experience and look forward to working with you again.
very quick and efficient
29. april 2025
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Besvarelse fra World Heat Cylinders
Thank you very much for your kind review. If there is anything else we can do for you, please get in touch.
Good Company to Deal With
Good Company to Deal With, Very Professional
22. april 2025
Uopfordret anmeldelse
Besvarelse fra World Heat Cylinders
Thank you for your kind words! We work hard to provide a great service, so your feedback means a lot to the team. If there's anything we can help with in the future, don't hesitate to get in touch!
Top class service as always
Top class service as always. The bees
25. marts 2025
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Besvarelse fra World Heat Cylinders
Thanks so much for your kind review Andy!
Colin at world heat is nop notch!
Colin at world heat has first class customer service skills, very helpful and fast responce.
Thanks again buddy
Alex
27. februar 2025
Uopfordret anmeldelse
Besvarelse fra World Heat Cylinders
Hi Alex, thank you very much for your kind words and review. It is very much appreciated. We hope we can cantinue support you as much as possible in the future.
PROBLEM SOLVING- FIRST CLASS
I contacted them in the first place regarding a problem with my immersion heater via email. Within hours I had a positive response on how I might solve the problem.Also an invitation to call them if I needed further help. I called this morning and spoke to a gentleman called Colin. Couldn't have been more helpful, gave me advice in layman's language that I could understand. Hopefully the problem is solved but if not I know I can call them back for further help & advice. Top class customer service
6. februar 2025
Uopfordret anmeldelse
why we keep coming back
Always a quick response. quality product at a great price. great service all round. Thats why we keep coming back
19. december 2024
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Besvarelse fra World Heat Cylinders
Thanks you for the kind review. It is very much appreciated
Great company
Been working with world heat for over four years.
Lovely people, great products, a pleasure to work with
What more is there to say
17. december 2024
Uopfordret anmeldelse
Besvarelse fra World Heat Cylinders
Thanks for the kind review Gary. It's been a pleasure working with you over the years and long may it continue!
Best of British
Superb products, superb service, made with pride in Manchester, what more could you ask for!
4. december 2024
Uopfordret anmeldelse
Besvarelse fra World Heat Cylinders
Thanks for the kind review Richard, it's very much appreciated!
Only company who could supply what I needed
The only company able to supply a super slim unvented cylinder. Excellent communications and very helpful.
9. september 2024
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Besvarelse fra World Heat Cylinders
Thank you very much for taking the time to leave a review Stephen, it's very much appreciated ☺
Wonderful team, quality products and service
The team is friendly and helpful, always striving to accommodate our ever-changing business requirements.
15. august 2024
Uopfordret anmeldelse
Besvarelse fra World Heat Cylinders
Thank you very much for your kind review
We like World Heat a lot!
World Heat are knowledgeable, easy to work with, and they make good cylinders!
21. juni 2024
Uopfordret anmeldelse
Besvarelse fra World Heat Cylinders
Thanks for the kind review Bob, it's very much appreciated!
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