westquill.com Anmeldelser 

They scammed me, I order sunglasses and never got them, they dont reply to the emails as well.

The description for the towel racks we bought (2 for $80 ish so not cheap) said to hang your "bath" towel and they will not hold more than a small hand towel. The product also also not perfect to install as my husband had to create a workaround so the rack won't slip and tip with weight. The product is very nice just disappointed we can't use it for what was advertised/inteneded.

I will say that the customer service was excellent, but their sizes they are not much the USA sizes...so a 10.5 in USA probably is 11.5 in china. The shipping was horrible literally took 14 days. You pay the returns and it is not in your best interest!!!

Avoid Westquill. Shipment took a very long time and came in three packages over the course of a month. The wrong sizes were shipped. The return process was very challenging with poor communication and their mistakes cost me to return. After finally completeing the returns, I was still out about 50% of the cost of my purchase.

Waited over a month. When I asked for a refund or for my order, they informed me they were out of the product and will issue a refund. Still waiting on my money

Like another reviewer ordered the Japanese shirt.
Took a month to arrive (guaranteed 10-14 day delivery).
Only arrived after requesting a refund.
What a disappointment.
I believe the shirt is a poor copy of something shown in the online photographs. Quality of material shocking. Thin and dye bore no resemblance to indigo. Cheap buttons which weren’t the same as shown, but worst of all the sizing. I was sent a size larger than ordered, but when measuring the larger size provided didn’t match the size chart on the company’s website for either the size I’d ordered or sent.
Lots of emails back and forward with the company, non of which respond to questions or requests made.

J’ai commandé une chemise type japonaise (suite pub facebook) en taille s et me fait livrer une taille L après plus de 6 semaines de délai.
Le support répond qu’il adapte les tailles selon les pays et considère que la taille doit correspondre…
J’ai réclamé un échange ou un remboursement le support commercial m'invite a retourner l'article a mes frais.... 1ere et derniere experience avec Westquill / F1 group

Suite de mes péripéties avec westquill : ils ont accepté de me renvoyer une chemise, et la 2e chemise reçue est également un L donc trop grande… même explication : nous adaptons la taille commandée en fonction de la correspondance dans le pays de destination. Donc retour à la case départ.
A éviter
Remboursement finalement obtenu après quelques échanges avec le service client.
Fin d’une longue histoire..

I ordered a japanese style shirt in size S and after 6 weeks I received a size L instead. The support team says its ok because they adapt size requests based on countries...

My only option is to return the item at my own cost and hope for a refund once received.
First and last shopping experience with Westquill / F1 group.

After some discussion, westquill accepted to ship another shirt, which arrived after 3 weeks, still the wrong size .. and the same explanation.
Strongly not recommended!

After some discussion I obtained a refund.
End of along story..