West Marine Anmeldelser 

They ship 7'6" fishing rods in huge flimsy boxes with no packing. The boxes arrive folded in half. Folded in half ! Unbelievable any company or person can care this little and waste nice rods. Good luck getting help.

I placed my order on 10/22/2026. It is now 11/2/2026 and still no package. When I track it, it says it was picked up on 10/22 but has not left their city and has had no movement since 10/22. The only way to contact customer service is through their chat...I reached out and it is saying it is a 13 minute wait. I'm waiting. I will never order from Westmarine.com again!

Unfortunately the Delaware store closed. Which is strange because apparently it was either the best or the top producing west marine store anywhere. Their prices also got ridiculously high over the last few months before they closed , when you would think it would be the opposite. Oh well, Amazon has everything they had and at better prices. I would go to west marine onlt if l needed something right away that l didn’t have time for Amazon to get. Honestly even Walmart often had the same items and at far better pricing.

now that the Delaware store is closed, as long time Pro account company we are done. Customer service has moved to only chat, and that doesnt open til 10am. clearly they are not intersted in commercial accounts anymore. Sad we will miss the great responsive staff at the New castle store.

I bought this tube at West Marine in Apollo Beach. They were closing down the box looked a little beat up , but they reassured me it should be perfect as I open it up. The entire tube has been sliced and it looks like someone’s tried to repair it and now we’re stuck with a tube with a hole in it. I’m very aggravated with West Marine brand new tube.

I'll start with the positive and say generally I've had success with online orders. The reason for the 1 star is because when you have a problem there's no customer service to talk to. Chat is the only option (no phone, email, or “contact us” form) and I've been waiting in the queue for a half hour so far. They emailed me a discount code that doesn't expire for a few more days, but it doesn't work and the email or website doesn't tell you why it doesn't work (what items are excluded for that promo code). I keep saying I won't come back, and I did wait more than a year this time, but their selection is so good it's tough not to come back (until my experience today - I'm going to try to stay away for good).

Like other complaints that I've seen, my order is much later than I thought and there is NO human to talk to. In fact, their chat doesn't even function at all so there is ZERO ability to figure out where the order is. NEVER will I use this company again. They closed a store near us and I think that whole company is going down the tubes.

Worst place I have ever dealt with, would go negative stars if I could. Saved up $1400 and ordered my new Garmin UHD2 94sv chart plotter/ sonar. The unit came in even earlier than they had estimated, I thought great, I opened the box and nothing was packed like it should have been, so I took inventory of what I had and found that I was missing the protective cover, the transom mount for the transducer, and the transducer as I looked it over a little more I found that the base that the head unit snaps into did't even fit the head unit. So I contacted customer service via chat and it was the most bizarre chat I have ever had, anyway he to me to send the unit back and provided a shipping label and after they received it the would refund my money and then I would have to reorder if I wanted it still.They couldn't just send me a new one. So I sent it back and waited for the tracking to show it delivered, 48 hours went by with no refund so I contacted them again only to learn that it would take 2-3 weeks to process the refund. Now that is awesome customer service for you.Guess I will by the new one elsewhere, eventually when I get my money

Kevin P

I tried to order a couple shutoffs online. The order didn't ship after a week so I contacted them, which can only be done through online chat that took about 30 minutes to get a rep. The rep assured me they would send me an update email in the next 2 days. after a week I am currently trying to get through to them via chat and after waiting 30 minutes to get through they closed out my chat and now I'm waiting again with twice as many people in queue.

No customer service reps to talk to on phone. Limited hours and always “unavailable”. Not even an option to hold. They refer you to chat on website. Very long waits and poor solutions. Chat delays and disconnects also, so they completely skirt addressing issues with their customers. Do not use West Marine. If you have had a similar experience, report to BBB. Wouldn’t be surprised if a class
action lawsuit happens w them. Save your receipts.

Although physical stores are often convenient and helpful, the online store is useless. I’ve tried submitting the same order twice and have yet to be successful. Both orders have disappeared somewhere along the way. They’ve navigated customer support to a glitchy chat bot that drops you more often than not. If you do reach an agent, they don’t follow-up as they promise. I’m honestly not positive that this website isn’t just a scam. Avoid at all costs!

Public Safety Concern Regarding West Marine Rigging Services

Based on my experience working in a West Marine rigging shop, I have serious concerns about the level of training and safety practices provided to rigging personnel.

In my experience, new employees should not be assigned to rigging work without receiving comprehensive, standardized training from the company. I believe there was insufficient instruction on rigging procedures, inspection standards, and critical safety practices before employees were expected to work on customers’ boats.

Rigging is a highly specialized field where mistakes can have catastrophic consequences, including equipment failure, serious injury, or loss of life. For that reason, I believe technicians should receive formal training, hands-on supervision, documented procedures, and competency verification before performing work independently.

My concern is that inconsistent training and the absence of clear, standardized protocols may increase the risk of unsafe work being performed. I believe boat owners should ask any service provider about the qualifications, certifications, and experience of the technician performing work on their vessel and request documentation of the work completed.

These statements reflect my personal observations as a professional supervisor and concerns based on my experiences. I believe stronger training standards and safety oversight are essential to help protect employees, the boating public, and the company itself.

Based on my experience, I observed what I believed to be an absence of comprehensive, standardized rigging protocols and formal training for employees performing specialized rigging work. In my view, the company did not make sufficient investments in the training and supervision necessary for this type of safety-critical work.

I believe that inadequate training, combined with inconsistent procedures and limited experience, can significantly increase the risk of rigging errors, equipment failure, serious accidents, injuries, or fatalities. My concern is that both employees and customers may be placed at unnecessary risk when technicians are expected to perform complex rigging work without the level of training and oversight that I believe is appropriate for the profession.

Core Training and Safety Rules
* Competency Evaluation: Employers must verifythat a rigger has the specific training, knowledge, and experience to calculate load weights, find centers of gravity, and determine proper sling angles. [1, 2, 3]
*
* Equipment Inspection: Rigging gear (slings, hooks, shackles) must be visually inspected by a qualified person before each shift and as needed during use; damaged gear must be immediately tagged and removed from service. [1, 2]
*
* Operational Safety: Safe lifting practices prohibit shock loading, using makeshift knots to shorten slings, or placing hands between the sling and the load during tightening.

I ordered online and half of my order came. One item was listed as in process. I spent hours on the chat line but still got no answer as to where the item was. I will use other suppliers next time.

I ordered a waterproof gallon for my canvas
After 10 days I tried contacting them without anyone answering the phone
Tried the message 2x no reply
Finally called and customer service answered
Asked about my order and the guy told me it was cancelled. I asked by who and he said they had cancelled it. Said they would credit my account but guess I will have to see
Will never buy any product from them ever
Go somewhere else
Update. Finally talked on chat with them requesting refund. They said they credited my card. Checked with card and it did not happen
It is a scam They are in bankruptcy and are trying to drain as much cash as possible before it goes to court
Stay away

I spent hours and hours fornt of the computer and my cell phone as well waiting for the online customer service but they always pull the " connection error " card to cut the line and I had to start all over!!!! Extremely bad service!!!!!

It took more than two weeks to start to ship my paint then after it was shipped it took another week when it got damaged in shipping. They didn’t even begin the process of shipping another order. I had to call to tell them to ship another order. Then I lost my discount because they canceled the order and reordered. Then it took another two weeks to ship. Meanwhile instead of painting my boat in April I painted it in June. Then I orders a net. Took over 10 days for it to arrive at the store. Went to the store to pick it up and they lost it! HORRIBLE BUSINESS!

Do not buy from the company!! Buy from others they were to give me points to take money off new purchases bought the kraken Garmin trolling motor JL audio speakers to tell me I don't have the points and then dan at North Charleston store says they were redeemed I didn't redeem then who did and you telling me the over $7000.00 dollars I spent i can't get a measley $200.00 off when you told me I had 120000 points!! Crazy don't buy from here people!!!

They did not send the order nor answer the phone or chat. Im still fighting to get my money back. Would never order from this guys again nor I would encouRage anybody to do so.

The only reason that I am giving 2 stars is that my first transaction went reasonably well. However, on my most recent order made 28 days ago, it should the items in stock and I got a notice it was shipping. Then it showed "back-ordered" for almost 4 weeks. Yesterday it said "In Process" for part of the order and my credit card was charged. Then a credit was issued, the order status went back to "Back-ordered" and in a chat, they agent "Jeffery" said it is no longer being stocked and my order was cancelled. HE then basically hung up.

This company no wonder they had to take a chapter 11 bankruptcy they have some of the worst people working at the store no customer service they're very rude even if you pick up something on a Shelf and you go up front and think it's one price it turns out to be another price and they don't really care so this is my last trip ever to West Marine