Had great experience with this company so far. Anything that has taken a little longer to get hold of, they have informed me straight away and done their best to get it out to me as quick as possible.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very good service from West Base, alarms came well packaged, all in working order. Kept informed of my despatch. However, poor delivery service from Royal Mail, came a day later than informed on track... Se mere
Order not processed in timescale stated on the website- only after ringing in several days later, was order progressed. The process of getting through to someone was extremely time consuming as multip... Se mere
I ordered several consumer units which were competitively priced. The items were well-packaged and speedily delivered. However, one of the units was damaged in transit. I contacted West Base who... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Wholesale Electrical Supplies Online
Kontaktoplysninger
Unit 3, Imperial Park, HA4 0JW, Ruislip, Storbritannien
- 020 8842 3544
- contact@westbasedirect.com
- westbasedirect.com
4,1
God
3 t anmeldelser
Har besvaret 25 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Highly recommended
Highly recommended, Very quick and efficient service. All boxed very neatly.
14. april 2026
Fast delivery and kept informed on…
Fast delivery and kept informed on delivery progress.
13. april 2026
In my experience west base are a…
In my experience west base are a excellent business prompt and efficient delivery service was on time just no complaints whatsoever
9. april 2026
I had to add few items on my order,told…
I had to add few items on my order,told me to place the order for collection but it’s going to be sent at the same time,of course it didn’t happened.
Long wait for the delivery.
And after that it was a complete shambles , email phone calls, don’t if i have been refunded to this day.
Worst customer service i have come across.
10. december 2025
Avoid at all costs.
Ordered a new Milwaukee tool from them orignally they emailed to say the item wasn’t in stock but will be back in stock in 2-5 days then dispatched. Then a week goes by and I recieve another email saying they are due my product back in stock in 3 months and they will dispatch it when it arrives!!! Obviously I asked for a refund as that’s far to long to wait and they replied saying they will process the refund. 1 month later still no refund so I email them asking where my refund is. They replied saying they are processing it now and it should be with me within the next 2-3 days. 2 weeks later still no refund. Sent them another email and no reply !!! Avoid this company at all costs they are either scammers or very incompetent at what they do.
15. april 2026
Uopfordret anmeldelse
Absolutely shocking experience with…
Absolutely shocking experience with West Base Direct.
I’ve used them regularly for electrical fixtures, but this will be the last time. My recent order arrived missing switches, and despite clearly not receiving them, they keep insisting that everything was delivered.
No resolution, no accountability, and refusing to refund or even properly investigate. Just repeated responses telling me I’ve received items that I physically do not have.
For a company I’ve spent a lot of money with, this is beyond disappointing. Losing a loyal customer over something so simple to resolve says everything about how they treat their customers.
Would not recommend.
Order Number: 106908
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra West Base Electronics Ltd
Dear Billy,
To clarify, we were only informed of the shortage after 48 hours of delivery, whereas our policy asks that issues are reported within this timeframe.
However, we still carried out a full review and inspection on our side to ensure everything was checked thoroughly.
Although we could not find any discrepancy from our side, we have still agreed to resolve this for you as a gesture of goodwill.
We have issued a refund for missing switches already.
We hope this helps resolve the matter for you.
If you feel your experience has improved after this resolution, we would really appreciate it if you would consider updating your review based on the outcome.
Please let us know if there is anything else we can help with.
Regards,
Westbase
Quality service and products every time
Have used West Base Electronics for a few years now and they get everything right first time.
Their website and products are first class.
Would recommend this company to everyone.
6. april 2026
Had great experience with this company…
Had great experience with this company so far. Anything that has taken a little longer to get hold of, they have informed me straight away and done their best to get it out to me as quick as possible. Have used multiple times and will continue to do so. Very reasonably priced goods, delivered quickly with great customer service
23. januar 2026
Had to wait over 3 weeks for a refund…
Had to wait over 3 weeks for a refund on items I had returned. Poor customer service.
6. marts 2026
Really needed quick delivery and West…
Really needed quick delivery and West base was fantastic
25. marts 2026
Great products and amazing prices.
2. april 2026
Great Seller and Fast Delivery.delivered by Royal Mail…
My parcel was delivered by Royal Mail on Saturday morning which was great as I wasn’t expecting it until Tuesday after the Bank holiday.
1. april 2026
Ordered an item on the website
Ordered an item on the website, waited over a week for delivery, chased them and they said sorry had no stock. I said fine cancel the order and issue refund... nearly a month later having to chase again for refund. £130 order to wait over a month for a refund is a joke... wouldn't use them again
9. marts 2026
Uopfordret anmeldelse
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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