i can also confirm that they dont send…
i can also confirm that they dont send your orders and only offer store credit for whatever reason (you can probably think of a few reasons)
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
i can also confirm that they dont send your orders and only offer store credit for whatever reason (you can probably think of a few reasons)
Just read the other 1-star review. They don't send the ordered items and only offer store credits as refund...
Ich bin leider sehr unzufrieden mit diesem Laden. Eine Vorbestellung wurde angeboten, obwohl laut Aussage des Shops der Bestand nicht garantiert war. Trotzdem konnte man problemlos bestellen und bezahlen.
Nachdem ich meine Ware (bestellt im August 2025) bis heute nicht erhalten habe, wollte ich eine Rückerstattung beantragen. Anfangs war das nicht möglich, später wurde mir nur ein Store-Guthaben angeboten. Nach wochenlangem Hin- und Herschreiben kam schließlich gar keine Antwort mehr.
Leider kein zuverlässiger Shop – weder was Kommunikation noch Lieferungen betrifft. Ich kann nur abraten.
I pre-ordered a game with delivery expected (at the time of purchase) within 2 months. After almost a year, it still hasn’t arrived. They keep blaming their supplier, even though the game in question is available on other online sites.
The real problem is that they don’t offer a refund, only a store credit to be used on their website. Unfortunately, half of their catalog is out of stock. As a result, I’m forced to settle for spending the credit on a game I don’t need just to avoid losing the money I paid.
Avoid buying pre-ordered games or games that are not immediately in stock from this site, or you’ll lose your money.
I preordered and item on 17th of July, which would be released on 31st of October. By 31 st of December I still don’t have what I purchased.
I attempted to cancel but was denied, stated by wellplayed that they don’t allow cancellation of preorders.
They don’t fulfill the order but they don’t give the customer the money back.
DO NOT preorder from wellplayed.
Schnelle Lieferung und alles Tiptop.
Firma verkauft Artikel die sie gar nicht auf Lager hat... Nach endlosen Mails und Belehrungen nach über zwei Monaten jetzt endlich die Rückerstattung. Das kann man sich wirklich ersparen
Caution: even if they can't deliver a game they refuse to cancel your order or give you a refund. My money is gone. My recommendation: stay clear of this rip-off, and look for alternative and trustworthy board game online stores instead.
Awful company. I have paid for the game, for the international courier shipment I was not able to claim the refund for and then they decided they will not pass the game to the courier. So I ended up paying 20 GBP for the courier getting nothing. STAY AWAY! ABSOLUTELY DISGUSTING CUSTOMER SERVICE!!!
Horrible customer service, they keep forgetting about the orders, waiting for the games can take a year sometimes, and they don't provide refund.
I didn t recive my package after 2months and there is no option to refund the product.
Bought something here ended up without my money and without the product
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.