Superb advice and service ! Talked us out of what we thought we needed - to a better and cheeper product. The were right - it works brilliantly - you can't buy experience. Ordered and arrived in the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good selection of products at competitive prices, the website is easy to navigate and contains the necessary information. The 63mm expanding pressure test bung that was ordered was packed well and wa... Se mere
Virksomheden har svaret
good service , good website and they had what I want at afair price, would have preferd a less quantity than 10 but they were cheap, so will try and sell a few
Virksomheden har svaret
Website had all the information we needed to select a product. Then placing the order online was easy. Even though we are overseas they created the shipping documents and sent out the package within 2... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Butik med svejseudstyr
- også i
- Butik med sikkerheds- og arbejdstøj
- Leverandør af beskyttelsestøj
- Leverandør af sikkerhedsudstyr
- Leverandør af trykluftpumper
- Leverandør inden for metalindustrien
Skrevet af virksomheden
Whatever your welding or metal joining related problems are we have the solution. Bringing together 60 years of experience in the welding and welding supply industry we offer a comprehensive range of welding, welding related and safety products, in a user-friendly format. With technical support backed by some of the major UK and European manufacturers and our link with The Welding Institute, our aim is to give our customers a complete service of products and support.
Kontaktoplysninger
12 Mary Seacole Road, PL1 3JY, Plymouth, Storbritannien
- 01752936028
- sales@weldingandwelder.com
- weldingandwelder.com
4,7
Fremragende
249 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Received the good eventually as it was…
Received the good eventually as it was delivered to the wrong address.
4. april 2024
Besvarelse fra Welding & Welder
Thanks for leaving a considered review Neil, we really appreciate it. Good customer feedback is very important to us, and to our business. I hope we are able to assist you again in future.
£15 quid delivery 1 week later still no goods.
You pay nearly £15 for delivery yet you still end up waiting a week for it. Had the cheek to send me this link to leave a review when I've not even received the goods. Fair enough it was a bank holiday weekend but its still a week waiting time when your paying a courier fee? Chances are these courier are actually infact working so don't understand why this is.
If you are charging £15 for courier delivery it should be as good as next day. At the end of the day the product will arrive 4 days after you have processed it if its taken from the 2nd, which I still feel is unacceptable for £15 delivery fees. Its not just amazon that can manage quicker deliveries than 4 days, I've used DPD,DHL,Evri and UPS have all done next day delivery for around the price that you are charging. If I had known this I would have went else where as I'm now holding back jobs awaiting this equipment. I still feel this warrants a one star review to alert others.
28. marts 2024
Besvarelse fra Welding & Welder
Hi Andrew
I’m sorry you felt you needed to leave us a 1 star review.
We have checked our system and can see that you placed your order at 3pm on Thursday the 28th March, which would have been too late to process that day.
As you pointed out, we (and our suppliers) were then shut for 4 days over Easter bank holidays and reopened on Tuesday 2nd April. We note that you left your review on the 3rd April. This means we only had 2 working days to process your order and have it arrive with you in Glasgow (we are based in Plymouth).
We do understand that companies such as Amazon make this seem realistic, but even Amazon charge a monthly subscription for next day service and it is not available on all products either.
We use couriers to ensure security and reliability but we do not advertise, promise, or charge for a next day service.
Our review system does send review requests automatically 5 days after an order is placed which is normally appropriate, the 4 day bank holiday is an exceptional circumstance. We apologise if the automated review request caused you any distress.
We have been assured by our warehouse that your order will arrive with you tomorrow.
Highly recommended
Highly recommended, very helpful, Elena's knowledge was so helpful to ensure I purchased the correct items and enabled me to repair my air compressor quickly and economically.
28. marts 2024
Besvarelse fra Welding & Welder
Thank you for taking the time to leave a positive review Andy, it is always great to hear!
We look forward to assisting you again with future projects.
The immediate response from the sales…
The immediate response from the sales team, is critical with our end-user, the University, and the Training center.
24. januar 2024
Besvarelse fra Welding & Welder
Thank you for taking the time to leave us a review Joseph. I am pleased that you have had a positive experience with our team and we look forward to helping you again in the future.
Very helpful especially in sourcing an…
Very helpful especially in sourcing an out-of-stock item.
23. januar 2024
Besvarelse fra Welding & Welder
Thank you for your positive review Tim, these are important to our business and we appreciate you taking the time.
Most of the service was great
Most of the service was great. Price was good, really easy to order, communication was good, shame it was delivered 2 days late.
15. januar 2024
Besvarelse fra Welding & Welder
Thank you for leaving us a considered and positive review based on your experience Levi. We always aim to get goods to customers as fast as possible and appreciate that projects often make timing critical. I apologise if the delay had an impact on this occasion and hope you will consider us again in the future.
Delivery on time
Delivery on time. And how quick the responce to my email. Regards Mr Johnson
15. november 2023
Very good service and helpful people to…
Very good service and helpful people to order with
3. november 2023
Excellent service from point of enquiry…
Excellent service from point of enquiry to delivery, efficient and on time
21. september 2023
Besvarelse fra Welding & Welder
Thanks for taking the time to leave us a review Judith, it is very much appreciated and it's great to hear.
Great price
Great price, quick delivery and very happy with the 3m Helmets
21. august 2023
Uopfordret anmeldelse
Besvarelse fra Welding & Welder
Thanks Andrew, we'll be pleased to assist again on future projects!
You charged me 1573.26 and only…
You charged me 1573.26 and only refunded me 1510. My bank is coming for the rest of it :( and other company in uk have no problem sending to America, instead you take my money then tell me you cannot send then refund less money ?!? Bad business !
18. september 2023
Besvarelse fra Welding & Welder
Good morning Ronald
We genuinely sympathise with your position, however as we explained, we trade in GBP and we received your order for £1,234.85 on the 18th September. We cancelled your order in full on the 20th September and refunded £1,234.85, providing full documentation to you of both transactions.
It is unfortunate that either your bank or card provider in the US have affected that transaction with fees or currency conversion.
We have been honest and transparent, refunding the full amount we received from you. We are not able to refund more GBP than we have received for an order.
We are again sorry that you have had this experience but we believe the fault lies with your bank or card issuer in America.
Besvarelse fra Welding & Welder
Thank you for taking the time to leave a review Niclas.
We are happy that your order arrived safe, after customs took so long!
Besvarelse fra Welding & Welder
Thank you for taking the time to leave us a review. We hope to help again in the future.
Quick & fast delivery
19. august 2023
Incredibly bad dealer!
These weren't happy with my first try rating! They didn't manage to send a proper shipping notification, they didn't manage to send a tracking number - but, they canceled my order - because I'm not satisfied.... Well! That's how the English treat their buyers - I don't want to write customer, because that's not how customers are treated in the 21st century! Thank you so much for wasting my time for 1 week!
9. august 2023
Besvarelse fra Welding & Welder
Hello Klaus
I am sorry you felt you needed to leave a negative review.
We only recieved your full payment on Friday the 11th August, with your order being processed picked and packed on Monday the 14th August, as we do not open over the weekend.
It was then despatched to you in Austria on Tuesday the 15th. which is the day you have left us this feedback.
Unfortunately our international shipments are not same day delivery yet.
As a good will gesture we have refunded your order so you can obtain the product faster from a supplier local to you.
If you need any further assistance with your order please contact sales@weldingandwelder.com and we will be happy to assist you.
Thanks
Adrian
Great assistance by salesman
Great assistance by salesman, provided option on quicker delivery. Delivery came within timescale provided
31. juli 2023
Besvarelse fra Welding & Welder
Thanks for taking the time to leave us a positive review Gary, we look forward to helping again in future.
Excellent service with real people.
16. juni 2023
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.