Unable to fix. Exceptional Service regardless.
This is a long one, but it's worth it. It shows how Kevin treats his customers.
I found Kevin online and after reading rave reviews (and the odd slightly demented review from
someone who’s unfortunately going through a mental illness crisis) I decided to give him a call after I’d stupidly spilt half a can of Pepsi on my 16 inch MacBook Pro, a laptop I’d paid £1400 for just a few years ago.
He said he’d take a look at it, so I swung by digbeth, dropped it off and was told to return in an hour. went to grab a prescription and returned to some bad news. It needed a bit more TLC to get it working again. Some components had fried(literally; a mini fire). He told me it’ll be £180 all in and to leave it with him.
A few days later I got an update to say he’d fixed the water damage, but unfortunately my screen had been damaged as a result of my own Pepsi incompetence. He sourced a B grade replacement for £120, and I agreed to the £300 total fee; and paid upfront immediately.
Then a week of near hell ensued. 17 hours he told me, of trying to get the new screen to work with the motherboard. He’d fix one problem, then another would arise. A Macbook game of whack-a-mole if you would.
The decision was reluctantly made that the macbook wasn’t salvageable in its current state. It would be cheaper to buy a replacement second hand version of the same laptop.
Incredibly, Kevin insisted on refunding me the £300. I offered a token gesture of £50 and he refused. In the end he accepted, as he should at least of got something for his time, but he was stubborn about it.
He told me 2-3 out of every 50 end up being in repairable unfortunately, it’s the cost of doing business.
This type of transparency is incredibly rare in this capitalistic era.
For a mere £7 he's posting my Macbook back to me, insured, too. Nice of him.
I’m grateful to Kevin, bless him, he tried his hardest. I’m an Apple fanboy; any issues in future I will be using him. I’ll be telling this story to my friends who also have Apple products as a glowing endorsement for Kevin’s work ethic and practices.
The positive reviews you hear are all real. You have my word.
Until next time Kevin, I wish you and your business the very best.