We Buy Any Car® USA - Port Richey, FL Anmeldelser 

Besvarelse fra We Buy Any Car® USA - Port Richey, FL

Opdateret den 1. apr. 2026

---Update---

Hi Sean,

our team has made repeated attempts to reach you directly because we take concerns like yours seriously and we're committed to a fair resolution. We've exhausted the contact options available to us, so the next step is yours. We'd welcome the opportunity to speak — please return our calls or email us at customerfeedback@webuyanycarusa.com.

Kind regards,
Kevin, on behalf of webuyanycar.com

--------------

Hi Sean,

Thank you for taking the time to share your feedback following your recent mobile buyer appointment. We're sorry to hear that your experience didn't meet your expectations, and we appreciate the opportunity to address your concerns.

To be clear, we take allegations of deceptive practices very seriously. Our online valuation is an estimate based on the information provided by the customer — it is not a firm offer. A firm offer can only be made after our buyer has completed a physical inspection of the vehicle. We invite all customers to join the appraisal process so they can see what we see and understand how we arrived at our number.

In this case, our inspection identified significant reconditioning needs that were not reflected in the online estimate. Most notably, upper engine noise was detected during the appraisal — a disclosure item that carries a substantial impact on resale value given the cost of diagnosis and repair. The vehicle also presented with a number of exterior and interior condition issues across multiple panels and surfaces. These findings, taken together, required a meaningful adjustment from the online estimate.

We understand this was frustrating, and we never want our customers to feel that their time was wasted. We have an internal pricing team which our Branch Managers are welcome to consult with for a second opinion. We worked with them to maximize the amount we could offer. Ultimately, we couldn't meet your expectations regarding price.

We take your feedback seriously and have logged a formal complaint on your behalf. The Area Manager responsible for your region will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com.

If you'd like to get in touch in the meantime, please don't hesitate to reach out to our Customer Experience Team at customerfeedback@webuyanycarusa.com.

Warmest regards,
Kevin, on behalf of webuyanycar.com

Besvarelse fra We Buy Any Car® USA - Port Richey, FL

Opdateret den 24. mar. 2026

---Update---

Hello,

Thank you for taking the time to speak with Jeff in our leadership team. Jeff has been trying to follow up with you directly after your initial conversation to address your concerns but has been unable to connect with you directly anymore.

We kindly ask you return Jeff's calls so we can tackle this issue and restore your faith in We Buy Any Car.

Kind Regards,
Kevin, on behalf of webuyanycar.com

----------------

Hi Mel,

Thank you for taking the time to share your concerns. We take matters involving title transfers very seriously, and we understand the stress and frustration this situation has caused you.

We have searched our systems for a customer matching the name "Mel" in connection with a transaction at our Port Richey, FL location in October 2025, but we have been unable to confirm a match with the limited information available. We want to help, but we need to verify the details of your transaction before we can take action.

To be clear, webuyanycar.com follows all state and federal title transfer laws and has a dedicated team of titling and legal experts whose sole responsibility is ensuring that every transaction is processed correctly. If your vehicle was sold to us and a title transfer error occurred — whether on our end or by a subsequent licensed dealer — our team has the expertise and the commitment to help you resolve it.

We welcome the opportunity to connect with you directly and fully assist with any paperwork or legal concerns that may have resulted from this situation. Please reach out to our Customer Experience Team at customerfeedback@webuyanycarusa.com with your full name, the vehicle details (year, make, model, and VIN if available), and any documentation you have related to the sale and the insurance claim. This will allow us to locate your transaction in our records and begin investigating immediately.

Your concerns are valid, and if our team can help make this right, we will.

Warmest regards,

Jeremy, on behalf of webuyanycar.com