We Buy Any Car® USA - Brook Park, OH Anmeldelser 

Besvarelse fra We Buy Any Car® USA - Brook Park, OH

Opdateret den 24. jan. 2025

Update 1/24/2025 - thanks so much for taking time to speak with Area Manager Jeff about your customer service experience with our team in Brook Park. We hope Jeff was able to fully address your concerns and restore your faith in the honesty and integrity of our team. If there is anything more we can do to assist, please reach out to customerfeedback@webuyanycarusa.com and our team at corporate will be delighted to assist you.

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Hi RD,

Thank you for taking the time to leave feedback about your experience. We’re sorry to learn we could not meet your expectations regarding price. First, bait and switch is an illegal and immoral business practice and it does not occur at webuyanycar.com. No one likes surprises, and our leadership team would love to connect with you directly to address your concerns.

Condition plays an important role in a vehicle’s resale value. Our online valuation tool has the option to include any reconditioning items during the online valuation process. I see from our notes that on 12/13/24 you submitted an online valuation and disclosed a hole in the front bumper. Now just like any other reputable buyer, we need to perform a physical appraisal of the vehicle to confirm condition prior to making a firm offer. If additional damage is discovered, we do reserve the right to modify our valuation.

We’re not looking for small dings and dents, but big-ticket items that impact the mechanical, structural, and safety features. Unlike dealerships who take your car around back and leave you in the showroom when they appraise vehicles, we invite our customers to join us so they can watch what we do and see anything we see. It’s all part of our commitment to transparency.

Unfortunately, our Branch Manager identified a variety of issues with the Chevy Impala we were previously unaware of. There was multiple dashboard lights illuminated, including the check engine light. Our Branch Manager also assessed for engine noise and the onboard diagnostic computer returned a variety of troubling codes. I have pasted those below for full transparency.

P0442 - Evaporative Emission Control System Leak Detected (small leak)
P0455 - Evaporative Emission Control System Leak Detected (gross leak)
P0496 - EVAP Flow During A Non-Purge Condition

Unfortunately, we had to take these issues into account when pricing the vehicle. Regardless, we want all our customers to have a positive experience and outcome. I have asked the Area Manager to reach out to you directly so we can tackle your concerns and restore your trust in webuyanycar.com.

Thank you again for leaving a review, we look forward to speaking with you directly and working together to resolve your complaint. We’ll be calling soon, please be on the lookout for our calls.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Besvarelse fra We Buy Any Car® USA - Brook Park, OH

Opdateret den 17. jan. 2025

Update 1/17/2025 - Hi Donald and thanks so much for taking time to speak with our local Area Manager, Gary about your experience. We hope Gary was able to address any concerns you had and give you a positive customer service outcome.

Thanks again for choosing webuyanycar.com!

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Hi Donald,

Thanks for writing a review about your experience. We take customer feedback seriously and we’re dedicated to giving all our customers a positive experience. We’re thrilled we could be of service but we’re sorry to hear a change in price soured your overall experience.

From your review, it sounds like the Branch Manager was able to communicate why we arrived at the offer we did. Our records indicate during the online valuation process there wasn’t any damage disclosed for the Honda Pilot. During our in-person inspection our Branch Manager identified various issues like rust eating into the passenger side rear exterior. The rust was also present on the rear rails and called into question the structural integrity of the vehicle. Unfortunately, these issues are outside the scope of normal wear and tear and we had to take them into consideration when making our firm offer.

Regardless, we want all our customers to feel good about their decision to sell. I have asked the Area Manager to personally reach out to you by phone so we can listen to your feedback in more detail and address your concerns. Please be on the lookout for our calls.

We know you have many options when selling a vehicle, and we truly appreciate your business. Thank you again for letting us know we didn’t meet your expectations and thank you for working with us to resolve these concerns and give you the positive outcome you deserve.

Warmest Regards,
Kevin, on behalf of We Buy Any Car