We Buy Any Car® USA - Alexandria, VA Anmeldelser 

Besvarelse fra We Buy Any Car® USA - Alexandria, VA

Opdateret den 18. sep. 2025

Hi Fehratovic-Junior,

Thank you for taking the time to leave a review and for choosing webuyanycar.com. We’re sorry to hear that your experience at our Alexandria, VA branch did not meet your expectations.
We take customer feedback very seriously and have logged a complaint on your behalf. The Area Manager responsible for our team in Alexandria has exhausted all efforts in attempting to reach you. We still would like to hear back from you so we can learn more about your experience with us.

We understand your disappointment and want to clarify the facts surrounding your appraisal. Our team worked with our pricing department and made a final offer of $3,500, which reflected the poor condition of the vehicle. The figure of $750 mentioned in your review is inaccurate and does not reflect the final offer made.

During our professional appraisal, we identified several issues that went beyond fair wear and tear for a vehicle of this age and mileage:

- Diminished value due to accident history
- Inoperable window
- Missing spare wheel
- OBD reset detected
- Multiple dash lights illuminated
- Oxidation on the bumper
- Poor previous repair on the quarter panel
- Cracked windshield

Additionally, our diagnostics revealed a P052E PCV Regulator Valve Performance (20136) fault. The vehicle had been involved in a police-reported accident in Florida on 10/26/2023, and diagnostic trouble codes were reset just 11 miles before our appraisal. Unfortunately, none of these issues were disclosed during the online valuation process, where the vehicle was represented as having no physical or mechanical problems and no accident history.
We invite all customers to join us during the appraisal process so they can see what we see. Transparency is a cornerstone of our service, and we strive to ensure every customer understands how we arrive at our valuation.

Customer service is our top priority, and we hope to hear from you soon. If you have further concerns, please don’t hesitate to reach out to our customer experience team at customerfeedback@webuyanycarusa.com.

Warmest regards,

Mike, on behalf of webuyanycar.com

Besvarelse fra We Buy Any Car® USA - Alexandria, VA

Opdateret den 29. aug. 2025

Update 8/29/2025 – Hi Deon. We’re grateful you took the time to speak with Patrick, the Area Manager responsible for our Alexandria team. We understand Patrick took steps to address your concerns and ensure your feedback was acted upon. We trust that the resolution provided met your expectations and helped restore your confidence in webuyanycar.com. If there’s anything further we can do to give you a five-star customer service outcome, please don’t hesitate to reach out to our Customer Experience Team at customerfeedback@webuyanycarusa.com.

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Hi Deon and thank you for choosing webuyanycar.com to sell your GMC Yukon XL at our Alexandria, VA location. We appreciate you taking the time to rate the customer service experience provided by our team.

We’re sorry to hear that your experience didn’t meet expectations. We take your feedback very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for our Alexandria team will be reaching out directly to discuss your concerns and work toward restoring your faith in webuyanycar.com.

When you requested an online valuation on August 8, 2025, your disclosures stated that the vehicle had no physical or mechanical issues and had never been involved in an accident. However, during our professional appraisal, we found several issues that were beyond what we consider fair wear and tear for a vehicle of this age and mileage:

- Damaged seat upholstery
- Cracked windshield
- Diagnostic trouble codes from the vehicle’s onboard computer:
- P0030 – HO2S Heater Control Circuit (Bank 1 Sensor 1)
- P0053 – HO2S Heater Resistance (Bank 1 Sensor 1)
- P0135 – O2 Sensor Heater Circuit Malfunction (Bank 1 Sensor 1)
- C0561 – Vacuum Sensor 'A/B' Correlation
- U0100 – Lost Communication With ECM/PCM 'A'

In addition, when we ran the Experian AutoCheck report, it revealed that the vehicle had been involved in a collision with another vehicle in 2021 in Springfield, VA—a fact that was not disclosed during your online valuation.

Accident history has a significant impact on the resale value of a vehicle. Even if repairs have been made, buyers are often wary of vehicles with prior damage due to potential long-term reliability concerns. As a licensed dealer, we are required to disclose this history to any future buyer, which limits the market and reduces the value.

We understand how disappointing it can be when the final offer differs from the initial estimate. That’s why we invite every customer to join us during the appraisal process—to see exactly what we see and understand how the valuation is determined.

If you have any further concerns or would like to speak with someone directly, please don’t hesitate to contact our Customer Experience Team at customerfeedback@webuyanycarusa.com.

Warmest regards,
Jeremy, on behalf of webuyanycar.com