Z.COM  Anmeldelser 271

I bought domain name at Z.com and kept getting fraud reports while I submitted all the supporting documents.

When I try to submit a support ticket 3-4 days were still not supported. Then my ticket was closed and no reply from Z.com. (A very lousy service)

Zann was very helpful. She made sure she got my concerns loud and clear so she can make the best possible solution, and I appreciate it a lot. I was kinda frustrated when I initiated the chat but felt relaxed when I chat with her. She made the extra mile informing me of some stuff concerning my concern. What I like most is she took the responsibility for my request and will be happy to wait for an email notification from them after the completion of my request. Got an error message which asked me to contact them, it's about the registrant email address that is no longer working, and the platform does not allow me to do it. And I was lucky to get hold of Zann. Thanks a lot, Zann! You have treated my issue so well and what a job professionally done!

Z.com provide good service and customer support, they provide great plan for webs hosting, S$23 a year for personal plan and S$66 for business plan, I am very happy with Z.com for their support especially customer service and support for Japan HQ. I will give Z.com 10 Stars if I could.

very poor support after sale.. they suspend our email for 4days and counting.. its either they don't care about their customer or just have a very poor technical support.. we will definitely migrate to other provider asap.. i highly discourage to anyone specially business to avail their service.

I used it first time because it was recommended by domcomp*com as top registrar and cheaper rates. Sign up and tried registering a domain but to my surprise, it charged my card and the domain was not registered, but it will be registered for me passively by the system. “Pending” till now, 9 days later. Emailed back and forth with their customer support but no action to refund me with their non-fulfilled registration. You cannot call them (no number), online chat was bot to take message, emailed to emails in 9 days but no action. Here are my tickets:
Ticket #11-01-2022-7517
Ticket #21-01-2022-8058
Ticket #21-01-2022-4446
Very disappointed new customer! Avoid this registrar.

Follow Up: After rigourously emailing all their support sites. I reached out to my bank for reversal. After providing the bank my transaction details, I was refunded the very next day.

20 days after the initial domain purchase!!!!! This company wont budge! Beware, absolute time waster.

Bought a domain from them, or so I thought: I got charged on my credit card instantly but it ended held for human review. I logged in and checked it's got Fraud status. While I did omit some information while creating my account (like incomplete address), I quickly completed them and tried Live Chat and, on no avail, a ticket, unanswered for 2 whole days later, during which someone could still register that domain.

When answer finally came, it was saying I couldn't have bought that domain and they were canceling my order because that domain was supposedly premium! Thankfully, charging in fact got out of my credit card bill but I ended up waiting for all that to know in the end that I could not buy the domain I wanted because of something their system could not during the sale?

I did nothing different: searched the domain, it showed regular price, I proceeded with purchase without facing any demands on documents or extra charges, got charged as priced and it was only a waste of time and a scare from there on.

My advice is to save you time.

The customer service is great! They always go above my expectation. I would highly recomend z.com.. :) they have world class support team and their price is also better than other hosting provider.

I bought a domain last night from them and still "PENDING REGISTRATION" when will it be finished???! No one answers to my tickets and live chats!! FIX IT IMMEDIATELY!

Support and Customer Service are so patient and very kind. They respond very fast.

I did not make a mistake in choosing this web hosting. because from the beginning to the end, they will help you with problems. they have a lot of patience to handle questions, and problems.
they will not leave you until your question is solved. thank you z.com

im a beginner in wordpress development and looking for a free wordpress hosting to practice and develop my knowledge, i search for best free wordpress hosing here in my county and z.com ph is no.1 in the list. i visited the site, study and i got interested to i sign up and purchase, i got dismay after knowing their announcement that they stop accepting webhosting for the meantime. so i chat for a support and help. they are very helpful and i really like how they handle my problem. now i have two domains purchased, and hosting plans. i really enjoy and pushing my learning with wordpress with the help of z.com.

Veronica is such an amazing CSR. She helped me to the best of her ability. I am so thankful to her help.

Yes! Huisin did a pretty good job in providing Excellent Customer Service thru chat. Very prompt and precise. Superb Agent! It's my first time to use the service and I was already provided with very much care. The payment was processed in a few minutes using paypal but it was not posted on my account. Hoping that system will be able to synced right away to be visible on my account. But Huisin assured that all is well.. Thanks and Z.Com it's good to have you around. Kudos to my representative Huisin. Amazing!

I got my web hosting and domain at a very affordable price during their promo, and I experienced a bit of difficulty and was helped by their Customer Service immediately. They are fast and attentive. I am delighted with the service. Highly recommended!

It was a very busy day back onsite to the office. Then calls starting to populate and frustrate me on the why email service become disrupted. As I counter check the web services, I found we ran-out of subs on our services and renewal is the key. I am glad I did find them in facebook messenger app because local support is still no signs of getting onsite offices. Stress relieved once I have instructed to renew and refresh the service and really worth saving my day as we address the issues not only on our account but specially on my fellow colleagues needed the email service to be back working good condition again. Thanks and more power.

Sincerely
Jun Ventura
IT Supervisor
Holiday Inn Manila Galleria / Crowne Plaza Manila Galleria

The price for z.com USA is $6.60 SGD , vs if you purchase from z.com Singapore it's $10 SGD , the price difference is big, there are better providers out there that can provide better price range.

Therefore i wouldn't recommend z.com, you move into Singapore, benefit from the system and economy , law business tax , yet , you provide USA/International market a $6.60 domain, vs $10 domain for us. You're japan based, why this price difference.

The After-Sale service support is awesome. The agent was patiently guided me through the process in getting the plan and all my questions were answered very clear. I highly recommend Z.com for good service and affordable plans.

This 4 stars is credit to Boon Chen and his team.
We appreciate so much his assistance to resolves problems we encountered in our websites domain subscription from Pangalan.com to z.com provider
Thank you so much .

Only one problems not resolve. But anyway, I am satisfied of what you have done.

I could recommend your company products, but you may merge the old and new systems, it's hard to understand, well maybe because it's not my expertise. I'm still waiting and see if this system will be ok in the future.

Thank you again Boon Chen and your team who also help me to resolves those tickets we submitted.

Bench
Subscriber
Customer

Zann was specifically helpful and was able to provide me with a solution that I needed. He made sure to give the right information to me and enlighten me of errors I have encountered. Zann is an asset of the company and all praises must be given to him.