Once I was finally able to connect with WAK's support team (a website technical problem that none of the front line folks could help) Vincent was prompt, courteous, and clearly listening to the conc... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Once I was finally able to connect with WAK's support team (a website technical problem that none of the front line folks could help) Vincent was prompt, courteous, and clearly listening to the conc... Se mere
Virksomheden har svaret
En tricotant mon pull je me suis rendu compte d'un problème de teinture 'bobling'. Le service client va me renvoyer 2 pelotes. Il faut quand même détricoter et retricoter, mais c'est sympa de leur par... Se mere
Virksomheden har svaret
My order was beautifully packaged and the yarn was soft and lovely. Unfortunately I had to return the kit because I didn’t notice prior to ordering that the sweater is worked in the round and from cha... Se mere
Virksomheden har svaret
Cuando abrí la caja con el kit Rainbow Sweater, me iba a dar algo. ¡Qué preciosidad! Los ovillos tan enormes, con esos colores tan lindos, lo bien presentado todo, porque dentro de la típica caja de c... Se mere
Virksomheden har svaret
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About us
WAK is more than a brand, it's a family! Did you know that we are more than 1 million makers? Since 2011, we have grown a passionate community of craft lovers. With the help of social media, we've been able to teach people from all over the world how to knit and crochet. Our kits, yarns and tutorials have accompanied them in their journey from newbies to pro makers.
Do you want to learn to knit but don't know where to start? This is the perfect place. Here you will find a lot of knitting and crochet kits for beginners with easy and basic stitches. The kit is all ready: skeins, needles and pattern. We also prepared a lot of video tutorials on our website to show you how to get started easily from home.
What are you waiting for? Join us!
Calle de Serrano, 110, 5º, 28006, Madrid, Spanien
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I love this company and am happy with the items I have bought.
El pedido ha llegado rápido y sin problemas y la descarga de los patrones a través de los códigos QR ha ido fenomenal.

Besvarelse fra We Are Knitters
Their customer service was super responsive!

Besvarelse fra We Are Knitters
WAK always assists when I have any questions or need help with a product or order!

Besvarelse fra We Are Knitters
My experience so far is really good . I hate emailing but they have no hotline for call outs . I thought it was going to be like every other site no call back . They emailed me back right away and stayed in touch . So for me that is incredibly positive so thankyou .

Besvarelse fra We Are Knitters
Once I was finally able to connect with WAK's support team (a website technical problem that none of the front line folks could help) Vincent was prompt, courteous, and clearly listening to the concerns I raised. Well done!
They are in the middle of a site overhaul at the moment, so extend a little grace if you're waiting for help. It will be worth it. :)

Besvarelse fra We Are Knitters
Cardigan pattern worked well. Issue with the quality of the wool but it was resolved by the customer service team very quickly.

Besvarelse fra We Are Knitters
My query was answered really quickly and in a very helpful way - further support was offered if required.

Besvarelse fra We Are Knitters
Service client toujours très réactif et à la recherche d'une solution systématique.

Besvarelse fra We Are Knitters
En tricotant mon pull je me suis rendu compte d'un problème de teinture 'bobling'. Le service client va me renvoyer 2 pelotes. Il faut quand même détricoter et retricoter, mais c'est sympa de leur part.

Besvarelse fra We Are Knitters
A real customer help, so rare ! Lovely patterns and excellent wool

Besvarelse fra We Are Knitters
Excellent customer service. Responded to my query and resolved the issue immediately.

Besvarelse fra We Are Knitters
Misleading yarn colour and description for the Cotton Aquamarine. I have bought a lot of yarn online over the years and this was the worst discrepancy between the advertised photos and the actual yarn colour that I have ever experienced (I checked on different screens before buying to try to avoid any surprises). Unhelpful customer service with bots and generic responses. Lots of marketing emails.

Besvarelse fra We Are Knitters
I ordered a bunny kit and within less than a minute I realized I had the wrong address. I tried to cancel, I called customer service a was told nothing could be done. This was in less than a minute. I’m out the money and will never see the kit. Never ordering again.

Besvarelse fra We Are Knitters
I love these kits. Beautiful yarn, lovely pattern with super-easy instructions and the finished product always gets loads of compliments. I’ve started knitting them for my family now.

Besvarelse fra We Are Knitters
I received no answer other than an FAQ page - which brought me to this site (ironically).

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Produits de qualité ++ la meilleure sur le marché.
Livraison rapide.
Satisfaite de mon achat et je recommande bien évidemment WAK

Besvarelse fra We Are Knitters
Every thing, every wool, every delivery is TOP. The help desk is very reactive, kind and helpful !

Besvarelse fra We Are Knitters
My husband attempted to buy the Muud Evita storage box only to find that he had to also buy a "mystery" wool package. Insufficient ( for experienced knitters ) amounts of the Bling Bling wool was supplied in the mystery bag and when I asked to buy more I was informed that there was none. Further conversations revealed that these mystery bags were made up of some end of line items leaving the purchasers with small amounts of over priced, and I mean extortionately priced yarn. The mail reply I have received today was very unhelpful and worded in an abrupt manner suggesting that the yarn was knowingly purchased as end of line and sale items which it was most definitely not.

Besvarelse fra We Are Knitters
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.