Everise Anmeldelser 

I never got paid for the work I did and no one will reach back out after numerous calls, emails, and texts. Also, their equipment is so so so outdated it’s not compatible with anything this day and age. They also expect you to buy the cords that might work.

Don’t believe these reviews. They are fabricated by the company. Search the company on Reddit and facebook for the real reviews. This is a horrible place to work. I am still trying to get my last paycheck since January 2026. It is now the March. They have confirmed my hours but keep lying about sending a pay card. I have filed a complaint with USDOL. I am now days away from seeking legal action. And don’t get me started on the work culture. It’s horrible and ghetto. If you do decide to work here. No matter what the so called trainers tell you, DO NOT stop clocking in/out of workday. This is how they cheat you out of your money. Luckily for me, I took pictures of EVERYTHING. And I have all my documentations. Class action suits is what this place is headed towards. And no I’m not disgruntled. I want my money. I’ve already found another job.

In my opinion, this is one of the most dysfunctional and concerning workplaces I’ve experienced, and I’m posting this in detail so others can make an informed decision. Their potentially illegal business practices have been reported to OSHA. When a representative from OSHA called me back, she CONFIRMED they could NOT prevent agents from going to the bathroom AND could not deduct pay from doing so. According to OSHA, it's potential "wage theft."

1) Restroom access restricted / wage theft-style policy

On the first day of production, employees were explicitly told we could only use the restroom during the two 15-minute breaks and lunch. If we needed to use the restroom outside those breaks, we were told it would be unpaid time (they ACTUALLY SAID we could NOT use the restroom outside these designated break times.) "Manager" Linda Gallaway later defended this policy and stated that restroom usage would need to come out of the 15-minute breaks — meaning employees would have to split breaks into tiny increments just to use the bathroom OR produce a doctor's note as to why we would have to use the bathroom outside these times!

That policy is not only unsafe and degrading — it raised immediate compliance concerns, which is exactly why OSHA was contacted and a complaint was filed.

2)"Manager" Linda Gallaway's response: defensive, hostile, and dismissive

Instead of acknowledging the seriousness of restricting bathroom access, "Manager" Linda Gallaway became defensive and dismissive and repeatedly insisted the policy was “not illegal.” The overall response made it clear the company’s priority was not compliance or employee safety — it was control and denial.

3) Undertraining + thrown into production

This is a customer service company, yet training was rushed and inadequate. Employees were pushed into production underprepared, then punished for performance issues that were created by the company’s own lack of training and support.

4) Supervisor support fails when it matters

Supervisors were expected to be accessible for escalations and urgent support. In practice, employees often could not get help for extremely long periods. In some cases, people waited close to an hour for a response. That is unacceptable in a live customer environment and sets agents up to fail.

5) Citrix instability and headset issues (for MANY of us agents) that was blamed on workers
The company relies on Citrix, and it was extremely unreliable. Many employees experienced system failures, connectivity issues, and headset/audio problems. These issues were widespread and repeatedly reported immediately to supervisors.

Despite this, received a disciplinary write-up alleging “call avoidance” due to documented equipment/software failures. I have screenshots/records of reporting the issues every time, and multiple agents were experiencing the same Citrix and headset failures.

6) “Final warning” with skipped steps (irregular discipline)

Even more concerning: was issued a Final Warning without receiving earlier warnings (according to Everise, employees are supposed to be issued THREE) When the lack of warning history was questioned, management reportedly admitted they “skipped” the first and second warnings because they claimed the issue was “serious.” Huh? So you can forgo protocol if it suits your agenda??

7) Retaliation concern after OSHA complaint / adverse action

Given the timing and the company’s hostile response to the OSHA issue, this disciplinary action appears retaliatory. Whether leadership intended it that way or not, that’s how it comes across: a worker raises safety/compliance concerns, an OSHA complaint is filed, and suddenly someone is facing a final warning and threat of termination based on issues that were documented and widespread.
At minimum, this is reckless management. In my opinion, it raises serious retaliation concerns.

-Bottom line
Employees deserve: lawful restroom access, fair discipline, working software,
basic supervisor support, and HR that understands compliance isn’t optional.

If you work here, DOCUMENT EVERYTHING. If you’re considering working here, think carefully — especially if you value basic human rights at work and not being punished for raising safety concerns. ONE OTHER CRUCIAL THING TO NOTE: Everise will NOT pay you for any time OTHER than when you're on a call. So if you're waiting for a call, writing notes from past calls, etc, you WILL NOT be paid. Another violation of labor laws.

Run don’t walk!

I was hired with quickness, interview was a joke!

Started 2/17 quit 2/20.

Training is a hot mess no one is on the same page trainer has a thick India accent and expects everyone to be fast and accurate even when his instructions aren’t clear nor complete.

My equipment arrived days after it should have and I was told to take notes on setup! Setup which consisted of downloading multiple apps some with specific inscriptions. My supervisor could have cared less to respond to any of my emails.

Now I have a box to return and I’m afraid they’ll screw me over like they’ve done others. ( Read their bbb page ).

Horrendous. I just sent my computer back, and they don't give the best of answers back in termination . I didn't take the job, but knew that it sounded awful.

No product received. No refund will be given. I was told by several customer service reps via email. This company is a SCAM!

Don’t never work for them biggest scamming company ever in my life!! They lie they don’t give bonuses! They lie about PTO all they supervisors SUCK from
Rashae seabrook , Candice Pipps, Michelle , Dacia , Linda all of ‘em they talk about each other ! No raise ! Always switching up work making u work extra no raise! Send calls back to back nobody stayed from my training group out of 60 people it was 5 of us left! I’m not telling nobody what to do just how can u enjoy work if your job don’t good by their employees! U can’t file complaints even The HR suck all members call in complaining about the company saying how they hate them! And they never send out information to members like they say so people call in already mad ! Oh u barley gonna get a nice member they always angry cause they hate the company I can go on and on and on about them! 2 years and I’m glad I found something better!!! Only reason why people work cause they hire fast and I understand some people need work now! Their turn over rate is ridiculous! Lol . If u peruse with the job u will see and don’t say I didn’t warn ya ! Lol oh and if their system isn’t working and u still having trouble they have no problem with just firing you because they system or equipment that don’t work that they sent out you is having issues had too many girls crying to me about being fired and know quite a few this happen too or some just leave because they don’t help them and they don’t have time to wait on them taking their time ! U have to watch every pay check as well and don’t never sign up with any benefits with this job for your personal medical or dental use they SUCK! And lie sooooo bad I wanna reach out to cooperate but nobody seems to want to answer me they have no number and everything is remote so they take they time of how they want to operate things also it’s a third party company across seas so they have all these people transferring people over to you back to back none stop! Lol I give them zeroool I picked one cause I had to write a review since u can’t file a complaint with the company !

Stay away from this company
They didn't pay my bonus commissions

Training is like you are getting trained for military or NASA

Indeed Featured review
The most useful review selected by Indeed
I am currently an Everise Experienced Champion Customer Service Rep and I am in love with this company. I researched this company for six months before ever applying I stand behind everything Everise is about. They are culturally diverse non bias and accommodating in every way possible. With this company being almost the number one is technological support they are always looking for the most effective and essential ways to amplify the beneficiaries experience and their CSR"S ways to assist the beneficiaries much easier and ways to navigate the system to provide Expert customer service. I would recommend this job to anyone that is wanting to work for a company that makes every day worth getting up and going to work.
Pros
Pay for the position, supply all things needed to do the job, Supervisors who will stick it out with you
Cons
None
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