Further to the below I’ve added another star - Centred did eventually make it right, and sent out my products to which I received. They also issued a refund but not had that back yet. Ordered sh... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Well packaged, timely delivery, excellent products that make hair and scalp feel clean without any irritation.
Absolutely love my new Daily Calma shampoo & Conditioner!! The shampoo really is calming, even on my psoriasis-prone scalp and you don’t need to use much, a little goes a long way, giving a rich cre... Se mere
I’ve only used the scalp treatment twice but it seems to have alleviated the itching quite some bit! Usually, after washing my hair it becomes itchy, oily and flakes the very next day, it has definite... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to CENTRED, where haircare meets wellness. Born from burnout, our story is a journey of hair recovery. Our award winning collection of haircare, scalp care and targeted nutrition is designed specifically for hair recovery, hair loss prevention and optimal scalp health. We take an inside out approach to haircare, helping to tackle the root cause of hair and scalp issues and our expert formulated products help you to achieve real results for long term hair health. Vegan & cruelty free. No sulphates or Silicones. Healthy hair starts here.
Kontaktoplysninger
London, Storbritannien
- hello@wearecentred.com
- wearecentred.com
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Delighted with products
Well packaged, timely delivery, excellent products that make hair and scalp feel clean without any irritation.
Took money but never sent - no customer service!!
Further to the below I’ve added another star - Centred did eventually make it right, and sent out my products to which I received. They also issued a refund but not had that back yet.
Ordered shampoo and conditioner 2 weeks ago, website states next day delivery or after 2pm orders are the following day....but no despatch email since nor anything delivered. I have emailed twice to ask when they are sending my items, both times no response. Also used the website contact form to ask someone to get in touch with no response.
Centred offer good products but I won't be ordering again as your customer service is non existent and it is so stressful - I ordered in plenty of time for my holiday but it is too late now!
Try other websites that sell this brand if you must order the product!
What my partner wanted
Terrible
Terrible. I paid nearly £100 for my hair products during Black Friday sales and the parcel was lost as it was not tracked. I raised a complaint and Sophie from customer care said a replacement will be sent out. It has been 3+ weeks now without any sight of product or notification it has been sent out. Really dissapppinted. E-mails sent has been ignored and there is no other way to contact the company.
Love EVERYTHING about Centred
Love EVERYTHING about Centred, the staff are friendly and helpful, the service is amazing, oh, and of course, the products are beautiful. Would probably never use anything else on my hair, and the capsules for skin hair and nails are wonderful - and work!!!!
Fabulous products 😍
Love this product
Love this product, for my hair thinning on my crown, this smells lovely & works as it says. Highly recommended
Paid in full and received only half the order and no response from customer service
Took advantage of the Pre Sale offer Centred emailed. Ordered 6 months supply of Menopause Formula of Tender, Love and Hair and only received 3 months supply. Quick to take money, 4 days for delivery and then when it arrives it's incomplete. I've emailed several times, filled out the online submission form and even tried to call and no response. Extremely disappointed with the poor customer service and lack of communication. I have been taking these supplements for 9 months and originally ordered from another stockist as Centred were out of stock and received great efficient customer service from them (Ultimate Balayage) but wanted to take advantage of the sale offer since Centred had sent me the marketing email but now regretting it as I've not received the full order hence overpaid and lost money. Extremely frustrated and disappointed.
Love Centred
Great products from this company. My order was delivered very quickly but unfortunately one item was missing. After contacting Centred they dealt with this promptly. I will continue my repeat orders of Daily Calma as it’s such a fantastic product.
Poor subscription service
I have the Centred vitamins on subscription. The product is excellent, but the subscription service is not.
I have been on the one per day maintenance, but recently noticed more hair was shedding than usual. I decided to go back to two supplements per day and noticed new growth again.
I tried to bring the subscription forward, but this is impossible. I sent an email on the 27th September to Centred requesting the subscription be brought forward asap. I received a response 3 days later asking when I would like to receive the product! I again requested it be sent asap.
I have had no response since and now run out of product. It appears that the product has run out of stock on the website. I have therefore placed an order with Holland and Barrett which is more expensive than the subscription service.
I’m not happy about this. I would expect the subscription service to be more manageable and the response from Centred to be more efficient. I have lost money because of this.
Great quality products and service
Great quality products and great service. I was kept informed of when payment would be made for my subscription and delivery time. Second month using the supplement and I can already notice the improvement
Game changer
The best vitamins, I won't go a day without them! I've more energy, more alert, nails are stronger, skin is clearer and brighter, can now see hair regrowth, only been 2 months. No more lazy days, Im sleeping better and wake feeling refreshed ready for the day! Love them!
Very impressed service from Centered
Very impressed service from Centered, they quickly rectified the problem with the wrong product being delivered. Love the Calma shampoo for my husbands itchy scalp. Excellent !
Easy to order from website with fast…
Easy to order from website with fast delivery. Products are excellent and my hair says thank you!
Excellent products for hair loss
Excellent products for hair loss. I’ve been using the shampoo and conditioner for 12 months and they are by far the best I’ve tried for thinning hair. Also, a problem I had with delivery was dealt with immediately-full marks!
Good Product/Poor Customer Service
I have used Centred products for the past 12 months and am very pleased with them. However, my most recent order was missing a bottle of conditioner and a bottle of shampoo and the three emails I have sent to the company have resulted in no response whatsoever.

Besvarelse fra CENTRED

Besvarelse fra CENTRED
Happy customer.
I have bought products from this company since it started trading. I find the products very good and off a very high quality.
I love this product
I love this product - its the only hair product I've found that actually produces results: thicker, shinier hair. I have the whole line ....
I have been using Centred for around 4…
I have been using Centred for around 4 years. Fantastic. I can’t fault the products or the customer service. A joy to do business with. I wish every online shopping experience was the same
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







