Wax London Anmeldelser 121

My favourite brand!! Top level customer service and beautiful quality as always.

Great experience all round. Quality is off the charts and staff were very helpful. Highly recommend

Great experience, order came quickly, and spoke with the customer service team for updates throughout the order and always got quick responses.

Then the products received are exactly as the image and look and feel great in hand, cant wait to wear them.

I'll be honest - this didn't start well. My order never arrived, and getting through to customer service took multiple attempts. After 10 days of waiting, I discovered the item was actually out of stock, which was frustrating.
However, what matters most is how a company responds when things go wrong. Despite the initial hiccups with the refund process (I had to follow up when only half came through), the team ultimately stepped up. They acknowledged their mistakes, worked to find solutions, and showed genuine willingness to improve.The team here proved they care more about customers than their bottom line.

Fantastic clothes and great customer service, will definitely be buying again!

Ordered Christmas gifts from Wasx.. arrived perfectly on time and quality was great and 5 stars customer service!! Highly recommended brand!!

First time customer . Waiter 8 days ago) and chased twice ) since order to be told item out of stock and would refund me within 3/5 days . Poor communication a customer service . Offered me a 10pct discount on future (full
Price ) items which I already had as new customer . Won’t use agai.

I bought the Denali Carpenter Trousers 6 months ago and think the trousers were good style and comfy to wear but through pretty casual wear over 6 months the trousers have fallen apart at the seams. Would expect better quality and longevity for the cost to be honest. Maybe it was a one off. Customer service was polite and offered a nominal 10% off but doesnt really cover the cost of repairs.

The jacket I bought was very expensive and developed a hole in the pocket within a few weeks. I messaged customer service and felt there was a real lack of support over the issue. I was told to get it fixed and send a pic of the receipt. Not easy when you have mobility issues unfortunately.

Firstly amazing choice of menswear across the board, they are in the league of Octobre, Sirplus and Sunspel and perhaps even better when compared on price. Their clothes stand-out particularly for knitwear if you want a statement piece or two.

I bought a men’s burgundy leather jacket and it was great value for money and will last many years to come. Had a issue and customer service was also on point and went the extra mile for me to resolve the problem

I love their clothes but had the occasion this week to have to return an item (a gift which unfortunately didn’t fit just right). Their online customer service is prompt and helpful and I don’t have to wait 5 days for an automated response.

I’d give zero stars - they don’t deserve anything better. I had heard about the high quality of their products and ordered a fairly expensive belt to Germany, only to discover loose threads at a stitch and a cheap-looking buckle. Those who give five stars and praise the quality of this company's products must have very low standards.

But that’s not the end of it. To get a refund for a defective product, I have to pay a €25 service fee, and the shipping cost is not included in the refund. In other words, I would have to pay €35 to return a broken product they sent me - a truly clever policy for legally exploiting international customers and making use of products they would otherwise have to throw away.

I will never buy anything from this company again. If you are located in Europe, I strongly recommend shopping elsewhere where you won’t lose a third of the item’s price just to return it.

I bought a t-shirt from Wax because I heard the quality was excellent. However, there is a clear product defect that has come to light. The corners of the label that is stuck onto the t-shirt are so sharp, that they rip through the fabric around it after use.

My t-shirt now has 4 holes in the fabric and it hasn't even been worn that often. I emailed Wax to let them know about this defect and to ask for a replacement, but they said it 'falls outside of my 30 days returns window and the tag has been removed'. Yeah you don't say!!

I can't afford to keep buying a new Wax t-shirt every few months when all my other premium t-shirts last so much longer and don't get holes.

Very disappointing garment quality and customer service. I expected better.

I made an error when placing my order with wax. Put the wrong postcode on the Order but the correct address. My order bounced to south England royal Mail sorting Offices for two weeks. I thought despite being able to track the parcel, I would never get a delivery. Wax Services were incredibly helpful and offered to fully refund my order. That communication was fantastic, just about to ask for a refund and hey Presto my order arrived. Hooray!

Ordered a Xmas present for my husband on the 8th of December. Didn’t get any follow up post order. Sent an email to customer services on the 17th only to find out on the 18th they do not have the item in stock and have to issue me a refund. This is poor seeing as I had to contact them to find this out. Yet when ordering it said I should have my product within 2-3 business days. Now I’m left with finding a present last minute and I don’t even have time to do so as I leave the country tomorrow morning.

I can’t recommend this company enough. The product speaks for itself. High quality and worth every penny but what stood out for me was the customer service. I did have a problem and it wasn’t anything to do with them but unfortunately my package was stolen. As soon as I reached out the customer service team fixed it for me right away. I will 100% be buying more from Wax London. Amazing.

Quality of product is excellent. Customer service was exceptional in helping resolve an issue. Response was very quick, courteous and efficient. I would certainly buy again from Wax.

Wax London Customer Care made tremendous efforts to locate and send me an item to match a local outlet Wax purchase. Throughout the process the staff were courteous and sent me regular updates as they were clearly eager to help. The items theselves were high quality and I will certainly make more purchases.
George

Wax London offers high-quality clothing and new collections with beautiful designs.
Customer service is available and responds very quickly.
Without a doubt my favourite clothing brand.

Clothes are great and very comfy. And the customer service is even greater !