I bought a spa through Currys, and it arrived with an incorrect panel. I contacted Currys for a resolution, but common sense could not prevail; although I was talking to a human, it was very mu... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I don’t know if we just received a faulty spa but it has been a complete disappointment from the moment we unboxed it. Faulty controller, replaced it. Filter system does not work. Heat pump Ron’s cons... Se mere
Virksomheden har svaret
We bought a Garda 4 person hot tub, ordered on Friday morning and paid for next day delivery, it arrived on time!! Took a little longer than 20 minutes to build but was quite easy following the inst... Se mere
Virksomheden har svaret
Excellent service! I needed this part to get my hot tub back up and running, and the order was handled promptly and professionally. Elizabeth was so helpful in making sure everything went smoothly. Hi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Wave Spas
Skrevet af virksomheden
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now
WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience.
Explore our key product ranges:
- Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort.
- Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
- Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa.
- FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment.
With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home.
Shop now
Our Shipping Promise
Next Day Shipping
Order by 3pm for next-day shipping within the UK via DPD.
For USA customers, delivery takes 2-3 working days via FedEx.
For EU customers, delivery takes 3-5 working days via DPD.
Kontaktoplysninger
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, Storbritannien
- +441138683726
- customercare@waveglobal.com
- wavespas.com
4,2
God
7 t anmeldelser
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Horrible customer service
At first, we loved our wave spa but fairly quickly it malfunctioned and the temperature was inaccurate and inconsistent. There is no phone number to contact customer support. Email response is slow but through several days and multiple troubleshooting steps we got it working again. A couple months later, a similar issue began but just wouldn't get hot. Customer service has been a nightmare. A different person emails every time, they aren't answering our questions, it's been super slow to get responses. It's been a frustrating nightmare. Over a week and we still don't have a solution. Will never buy a wave spa again.
15. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
Hi there, Kathleen
I hope you're doing well
I'm so sorry to hear you're having issues with your spa I can see our team has provided additional troubleshooting in response to your query
Kindly let us know how it goes and we can assist promptly from there
Kind regards
Wave team
Exceptional Support…
While I have had many problems with the heater the one thing that has been exceptional is the support given to me by Sophie,
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
Thank you so much for sharing this — we really appreciate it.
We’re sorry to hear you’ve had challenges with the heater, but it’s wonderful to know that Sophie’s support has been exceptional throughout. That’s exactly the kind of care we aim to provide — being there when things don’t go to plan and making sure you feel supported every step of the way.
We’ll be sure to pass your kind words on to her — she’ll be delighted. And if there’s ever anything else you need, we’re always here to help.
Customer service turn around
To be fair when I called i was frustrated with the product. However, I wish to quickly establish the interaction I had with Elizabeth was outstanding. She delivered a firm but clear process in order for her to help me. I followed it and her service was excellent.
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
Thank you so much for taking the time to share this — we really appreciate it.
We completely understand that things can feel frustrating at times, so it means a lot to hear that Elizabeth was able to turn the experience around for you. It’s great to know she provided clear guidance and a straightforward process that led to a positive outcome. That’s exactly what we aim for — calm, supportive help that gets things sorted properly.
We’ll make sure Elizabeth sees your kind words — she’ll be thrilled. And if you ever need anything in the future, we’re always here to help.
Elizabeth was super helpful when I…
Elizabeth was super helpful when I needed some help with my spa. She responded very quickly and solved the problem. Much appreciated
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
Thank you so much for your lovely feedback!
We’re really pleased to hear that Elizabeth was able to help quickly and get everything sorted for you. That’s exactly what we aim for — fast responses, clear support, and smooth solutions so you can get back to enjoying your spa.
We’ll be sure to pass your kind words on to her — she’ll really appreciate it. And if you ever need anything else, we’re always here and happy to help.
Quick repair.
My experience in dealing with this company, especially a certain member of staff called Elizabeth, was a pleasant surprise. A speedy repair and constant communication updates also added to my experience.
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
Thank you so much for sharing your experience — we really appreciate it!
We’re delighted to hear that Elizabeth made such a positive impression and that the repair was handled quickly with regular updates along the way. Clear communication and speedy solutions are exactly what we aim for, so it’s wonderful to know that came through in your experience.
We’ll be sure to pass your kind words on to Elizabeth — she’ll be thrilled. And if you ever need us again, we’re always here and happy to help.
Great customer service
Bought the Wave Aegean Spa but when we inflated it we heard a hissing sound and realised there was a tear underneath by one of the loops where a led light strip would go if you bought one! Emailed Wave and Sophie helped us out straight away with great service and efficiency and have ordered us a new spa body and even some spa scents which was so kind! Thanks to Sophie we have had a great experience with Wave and I would highly recommend them!
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
This is such a lovely review to read — thank you! 🫧💙
We’re really sorry to hear about the issue with your spa initially, but it’s fantastic to know that Sophie stepped in straight away and handled everything with such efficiency and care. That’s exactly the level of service we aim to deliver at Wave — quick support, clear communication, and making things right as smoothly as possible.
It’s wonderful to hear that she arranged a replacement and even added some spa scents — that’s the kind of thoughtful touch that makes all the difference. We’ll be sure to pass your kind words on to Sophie — she’ll be absolutely thrilled.
Thank you so much for recommending us, and we’re so happy you’ve had a great experience in the end. Enjoy every bubbly moment! 🫧🌊
Sophie did a great job in helping me…
Sophie did a great job in helping me resolve my issues with my spa. Thank you so much!
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
Thank you so much for your kind words!
We’re really pleased to hear that Sophie was able to help you resolve the issues with your spa. That’s exactly what we aim for — quick, clear support that gets everything sorted so you can get back to enjoying the bubbles.
We’ll be sure to share your feedback with the team at Wave — it will mean a lot. If you ever need anything in the future, we’re always here and happy to help.
Customer Service was great!
I had an issue with the spa giving me a HL code. Esther was responsive in the emails and guided me through the troubleshooting steps to diagnose the issue. She then proceeded to issue a replacement immediately.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
Thank you so much for the great feedback!
We’re really pleased to hear that Esther was responsive and able to guide you through the troubleshooting steps to get to the bottom of the HL code. It’s fantastic that she could then arrange a replacement straight away that’s exactly the kind of efficient, no-fuss support we aim to provide at Wave.
We’ll be sure to pass your kind words on to Esther she’ll really appreciate it. And if you ever need anything in the future, we’re always here to help keep things bubbling smoothly! 🫧💙
Great customer service
I have had my spa for a while now. And for the money it's fantastic. I have had a few issues along the way, but these have been dealt with immediately, and with great communication. I have been dealing with Jade recently, she has been great brilliant!
Thanks for all your help! 😁
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
We’re really grateful for you taking the time to share this. It’s wonderful to hear that you’ve been enjoying your spa and feel it’s fantastic value that means a lot to us at Wave.
We’re also so pleased that any issues along the way have been dealt with quickly and with clear communication. That’s exactly how we aim to support our customers. A big thank you as well for mentioning Jade she’ll be delighted to hear she’s been brilliant and so helpful recently! 😁
Thanks again for your continued support, and if you ever need anything, we’re always here and happy to help keep things bubbling smoothly. 🫧🌊
More great customer service.
One of the ribs in the inflatable lid came undone. Sophie got right on it with shipping a replacement.
More great customer service from the Wave team..
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
We’re really pleased to hear that Sophie was able to jump on the issue straight away and get a replacement arranged for you. When something like that happens, it’s important to have it sorted quickly and smoothly, so you can get back to enjoying your spa without any hassle. That’s exactly the level of service we aim to provide at Wave.
We’ll make sure Sophie sees your kind words she’ll be thrilled to hear it. Thank you again for recognising the team’s effort, and we’re always here if you need anything in the future. 🫧🌊
Wave Navigator and customer service review
I have now been using my Wave Navigator kayak for eight months across a wide range of conditions canals, rivers, lakes, and open sea. I have been out in the sunshine and rain. It has consistently performed brilliantly, including in 5–6ft waves where it remained stable, secure, and comfortable.
I wrote an earlier review when I first purchased it, but after many more miles on the water I wanted to share a follow up particularly regarding customer service. I had a small issue early on that was resolved immediately and without fuss. More recently, Elizabeth was incredibly helpful in arranging replacement parts after some items were stolen. The support has been efficient, responsive, and genuinely customer focused.
Replacing the stolen carry bag is worthwhile. It’s a substantial bag, but very practical. On several river trips, we’ve paddled one way and returned by train being able to pack the kayak down into a portable size makes that kind of flexibility possible. There have also been occasions when weather conditions changed quickly; we were able to beach, deflate, pack down, and hike back without difficulty.
As mentioned in my earlier review, the drop stitch construction gives the kayak impressive rigidity and performance. One additional observation is that the slightly higher sides can catch crosswinds at times, but that’s a small trade-off for the added stability. The higher sides also do a great job of keeping water out, particularly when paddling in waves.
Early niggles: the handles in the middle should be placed on the inside so they can’t catch a finger or paddle. The paddle holders in the same place causes the same problem. I have cut the paddle holders off with a Dremel.
Overall, I’m extremely happy with both the kayak and the service behind it a reliable, versatile choice that performs well across varied water conditions.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
We’re absolutely delighted to hear how well your experience has been with your Wave Navigator across such a wide range of conditions canals, rivers, lakes, and even open sea! It’s fantastic to know it’s performed brilliantly, staying stable, secure, and comfortable, even in bigger waves. That kind of real-world feedback is invaluable.
We’re also really pleased that any early issue was resolved quickly and without fuss. A special thank you for highlighting Elizabeth — she’ll be so glad to hear that her help with the replacement parts, especially after the unfortunate theft, made things easier for you. Efficient, responsive, and genuinely customer-focused support is exactly what we aim for at Wave.
It’s great to hear how practical you’ve found the design especially the portability, pack-down flexibility, and the performance benefits of the drop-stitch construction. We also really appreciate your constructive feedback on the handles and paddle holders; insights like that help us continue improving.
Overall, we’re so happy that both the product and the support behind it have met your expectations. Thank you again for such a comprehensive and balanced review and here’s to many more adventures on the water! 🛶💙
If there’s ever anything you need, we’re always here to help.
Customer Service for product selection
Reached out to Elizabeth and she was really helpful in selecting the right product. Would definitely recommend Wave to others as top notch service
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
Thank you so much for your lovely feedback!
We’re really pleased that Elizabeth was able to help you choose the right product having the right guidance at the start makes all the difference. It’s great to hear you felt supported and well looked after throughout the process. That’s exactly the standard we aim for at Wave.
Thank you also for recommending us that really means a lot! If there’s ever anything else we can help with, we’re always here and happy to assist. 🫧🌊
Sophie was wonderful and quick with…
Sophie was wonderful and quick with helping and understanding my needs
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
Thank you so much for your lovely feedback!
We’re really pleased to hear that Sophie was able to help quickly and understand your needs so well. That combination of speed and genuine understanding is exactly what we aim to deliver at Wave.
We’ll be sure to pass your kind words on to Sophie she’ll really appreciate it. If you ever need anything else, we’re always here and happy to help keep things smooth and stress-free. 🫧🌊
Gold Star to Sophie
What can I say? We had a problem with our Hot Tub after ten months and Sophie was an absolute star, she helped firstly with getting the heater unit checked and when that was not the issue a new Hot Tub body was dispatched and received the next day. Sophie you are a credit to customer service and I can not thank you enough.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
We’re so pleased to hear about your experience, and especially how well Sophie supported you throughout. Dealing with an issue after ten months can be stressful, so it’s fantastic that she guided you step by step — from checking the heater unit to arranging a replacement body quickly when needed. Getting everything resolved so efficiently is exactly the level of service we aim to provide at Wave.
A huge thank you for calling Sophie a gold star — she’ll be absolutely delighted to hear that she made such a difference. We really appreciate you taking the time to share this, and we’re always here if you ever need us again.
It's Spa-tastic
After receiving and using the hot tub purchased, there was a minor set back with the heating unit and an air bubble that formed right out of the box.
The customer service team was attentive, informative, and most kind. Jade was able to help me step by step through email (I live in the USA) and was patient with my concerns. I received detailed instructions on how to remove the trapped air that was causing this big bubble. Once that was settled, Jade then ordered and new heating unit that was within my warranty. I received the unit only a few days later... with a little finesse and patience I was able to disconnect the existing heating unit pretty easily and replace with new heating unit. My wife and I are back in the spa game relaxing again.
Thank you Jade (and the Wave team)
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
We’re so pleased to hear that, despite the initial hiccups, everything was resolved smoothly and you’re back enjoying your spa again. It’s great to know that Jade was able to guide you step by step especially across the miles! Supporting customers wherever they are is something we truly value at Wave, and patience, clear instructions, and warranty support are all part of that experience.
We’re glad the trapped air issue was resolved and that the replacement heating unit arrived quickly so you could get back to relaxing. Your description of being “back in the spa game” made us smile 😄🫧
Thank you again for taking the time to share your experience and for the kind words for Jade and the team. If you ever need anything in the future, we’re always here and happy to help keep things bubbling perfectly!
Every time I emailed a reply was…
Every time I emailed a reply was generated very quickly.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
Thank you so much for your feedback!
We’re really glad to hear that you received quick replies every time you emailed prompt communication is something we genuinely prioritise, as it helps keep everything simple and stress-free for our customers.
If you ever need anything in the future, we’re always here and happy to help. 🫧🌊
Besvarelse fra Wave Spas
Thank you so much for taking the time to leave a review!
We’re really pleased we could respond quickly and help with your issue keeping things swift and straightforward is exactly how we like to do it.
If you ever need anything else, we’re always here and happy to help. 🫧💙
New hot tub
Ordered hot tub after checking a number of options. Excellent spec , well priced and good customer information Very prompt action and delivery.Missed an item and emailed help team to see if could be added. Contacted by Jade who sorted very quickly.
Would highly recommend this company and their customer support team
Paul Appleyard, Warwick
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
Thank you so much for your fantastic review, Paul we really appreciate you taking the time to share your experience!
We’re delighted you chose your hot tub after exploring your options, and that you’re happy with the spec, pricing, and the information provided. It’s also great to hear that delivery was prompt and that Jade was able to step in quickly to sort out the missing item for you. That’s exactly the level of support we aim to provide at Wave fast, helpful, and easy to deal with.
Thank you as well for the recommendation that really means a lot. We hope you enjoy many relaxing moments in your new hot tub, and if you ever need anything, we’re always here to help. 🫧🌊
Great customer service!
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
Thank you so much for the lovely feedback!
We’re really pleased to hear you had a great experience that’s exactly what we aim for every time. If you ever need anything in the future, we’re always here and happy to help keep things simple and stress-free. 🫧
Speedy response and first class service
From an email and mid day to a full resolve and replacement part being shipped within 60 minutes!!
First class service from David
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wave Spas
Thank you so much for sharing this fantastic feedback!
We’re absolutely delighted to hear that everything was resolved so quickly from your email to arranging the replacement part within 60 minutes is exactly the kind of fast, efficient support we aim to deliver at Wave.
A big shoutout to David for providing first-class service he’ll be thrilled to hear this! We really appreciate you taking the time to recognise the team, and we’re always here whenever you need us.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.