Wave Spas  Anmeldelser 7.210

Quick replies from Elizabeth, and very good instructions.

I asked for an update on my order, Antria was quick to respond, reassuring me that my order would arrive on time.

Forget expensive Airbnb! The energy bundle is a game changer. I’m excited about it, just need the sun to behave and never leave!

Setup was easy and quick. Everything needed is in the box, and instructions make sense. It heats faster than expected and stays hot with the cover, maintaining temperature well.

It's big! I got the 6 person model, and it fits comfortably. The bubbles are powerful and relaxing (surprised actually).

I’m ready for summer. Perfect for garden drinks and better than pricey weekend getaways for a hot tub. Great value and the best garden buy. Highly recommend! 👍

My Wave spa is great and the kids especially love it. Unfortunately the liner kept deflating after six months but Antria was great at sorting the issue out for us!

Recommended a 6 person wave spa to my brother in law who has just moved house. Helped him install it as we’ve had a one for ages. Looks great and all set up in less than 20 minutes ready to fill. Kids love it and gets the whole family together. Highly recommend - just make sure you keep the filters clean, important tip!

I had problems with punctures in my liner. Antria was most helpful, listened and was sympathetic.
Antria was able to sort things out and did what she could to help.

Positive experience - ordering was simple. Delivery was super quick and one query was resolved very quickly between carrier and Wave.

I had a small issue with my new tub ! Jade handled my query perfectly with support and a solution ! Above and beyond is how I would describe the support ! Thank you

I contacted Wave through the online chat on the 20/03/26 and was promptly connected with David. I needed a replacement air valve but wasn’t sure exactly which one. Although the chat eventually timed out due to my inactivity, I soon received an email from Wave Customer Service. David had followed up proactively, asking for my address so he could send the correct part out to me.
I have now replied to the email, and they have now arranged for the replacement to be sent. It’s incredibly rare these days to contact a customer service team and not only speak to an actual human being, but someone who goes above and beyond to help. Wave's support was outstanding from start to finish, and I’m genuinely impressed with the level of service I received.

Cannot fault the guys at Wave the customer service is really fast and always happy to help. I made a mistake with an order and they sorted without any hassle. The Garda we have is amazing and spend most nights just chillin.

Special mention to Sophie who was amazing and of course David who seems to work till god knows when each day as always replies to any questions you have.

Thanks guys.

Love our Hot Tub, been a couple of issues with the lid but customer service has been very helpful and sent replacements free of charge.

Heater went out but Henry got it turned around and is having a replacement sent. Its great to have a company stand by a warenty.

Milly has made this issue easy to resolve (HL code). Quick and easy communication. Let's hope it resolves as its the second fault now.

Reached out to Wave Spa for some after sales advice and Elizabeth was quick to response. She managed to help and resolved my issues quickly and efficiently. Thanks Elizabeth!!!

We were having trouble with our dpa. We wrote to the customer service and they helped trouble shoot the problem. Several e mails later we received the correct part and now are enjoying g our hot tub! Sophie and Elizabeth were a huge help!

I've just ordered 2 Tourer 3.0 SUPs, and couldn't work out how to claim the 5% discount. So I emailed, and Elizabeth wrote back immediately to let me know she'd sorted it out and credited the 5%.
Looking forward to the boards arriving.

Excellent customer service. Very quick and resolved my issue straight away

Elizabeth and Milly have been amazing. Milly started helping me and Elizabeth finished helping me.
These ladies are amazing.

Elizabeth solved my problem and even threw in some extras for the inconvenience and headache the original shipment missing pieces caused. 10/10 recommend Elizabeth for all your customer service needs.

This was the best experience I’ve ever had dealing with a company on line. Elizabeth was fantastic. She was professional and very knowledgeable about the situation. She was able to assist me with exactly what I needed.
I really appreciate the assistance I got from Elizabeth. Many Thanks!