Placed my first order today with help from Donaldo. I generally don't like cold sales calls but he was a perfect gentleman. Explained the service, helped me create my first order and correct mistake... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Shaista and Selam called and helped me Sign up to Watsons pantry to make savings on fresh farm and bakery items, they were lovely, polite young ladies who explained everything so well. Also I am all... Se mere
I subscribed today to Watsons Pantry today.I got the opportunity to meet lovely ladys Shaista and Selam .Really helpful with their recommendation ,and lovely service they deliver.Fresh and basic prod... Se mere
My delivery was left in the floor, without a bag…why would anyone want to pick up their groceries from the ground. Does watsons pantry not have a bag, even a paper bag? That’s gross, there are foxes i... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Watsons Pantry
Skrevet af virksomheden
Watsons Pantry is here to power your morning cuppas, to make lunchbox-packing a little easier, and family breakfasts that bit smoother.
When you shop with us, you’ll enjoy BIG savings on all the basics your family loves for breakfast and beyond. You can count on us to keep your fridge stocked with fresh essentials in-between those big weekly shops.
We go the extra mile (literally!) to make sure your family gets exactly what they need, right on time. Our amazing value service lets you set up regular orders at a frequency that suits you, with delivery that’s always free.
Kontaktoplysninger
3,8
God
227 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Always delivered on time and early too
21. maj 2025
Uopfordret anmeldelse
Intrusive Cold Calling
Continuous cold calling from 4:30pm to after 8pm in one evening. Repeatedly rang the door bell and rapped on the door but left before I could answer each time. It seems like the sales people went up and down the houses on the street pressing all the bells and leaving without waiting for an answer.
At one point a sales person just stood on my doorstep for several minutes in front of my window on her phone.
I have already had 2 cold calls from this company previously where I spoke to the sales person and declined.
20. maj 2025
Uopfordret anmeldelse
Besvarelse fra Watsons Pantry
Hi,
Thank you for taking the time to share your experience. We sincerely apologize for the disturbances caused by our sales team during their outreach efforts. It is never our intention to inconvenience anyone, and we appreciate your feedback regarding our approach.
We take your concerns seriously and will review our practices to ensure they align with our commitment to respectful and considerate communication. Your input is invaluable in helping us enhance our services and outreach methods.
If you have any further concerns or feedback, please do not hesitate to reach out. Your satisfaction is important to us.
Kind regards,
Seemab Sarfraz
Knocked on my door seven times
Knocked on my door seven times this evening, left so quickly the first three times i missed them, have since been ignoring the door as seen the same lady on camera every time. Ridiculous and intrusive, do not give them a penny.
20. maj 2025
Uopfordret anmeldelse
Besvarelse fra Watsons Pantry
Hi,
Thank you for sharing your experience with us. We sincerely apologize for the repeated disturbances you encountered. We understand how frustrating and intrusive this must have felt, and we appreciate you bringing it to our attention.
Your feedback is important, and we will address this matter with our team to ensure that our representatives are more respectful of our customers' privacy in the future.
If you have any further concerns or would like to discuss this matter directly, please feel free to reach out to us. We value your input and are committed to improving our services.
Kind Regards,
Seemab Sarfraz
Faizan was amazing
Faizan was amazing, came to my door and told me about the fresh milk and free delivery. I love the idea of a milk man and am happy to support
16. maj 2025
Uopfordret anmeldelse
Just signed up!
I haven’t had a delivery yet as today, I signed up to this service for my mom when the lovely Gia knocked on her door. She explained the service and showed us how to sign up and make our first order. She was lovely and polite the whole time. Thankyou for helping us and making our day that little bit better!
13. maj 2025
Uopfordret anmeldelse
Don't sign up when cold called!
Signed up via somebody knocking on my door. Wish I hadn't. First delivery didnt go well - promised delivery by 7am by 8.30am still no produce.
Called and told it was out for delivery but running late! Asked to cancel my account and all future orders. If you can't get the first one right then it's not going any further. I was told someone would call me back to cancel my account - NO CALL BACK!!! I will be calling again and will definitely NOT be recommending the company to friends and family. In fact I will actively tell people to avoid this company.
Lesson learnt - don't sign up at the doorstep!
10. maj 2025
Uopfordret anmeldelse
Besvarelse fra Watsons Pantry
Hi Paula,
Thank you for sharing your experience with us. We are truly sorry to hear about the difficulties you encountered with your first delivery and the subsequent lack of communication regarding your account cancellation. Your experience is important to us, and we sincerely apologize for any frustration this has caused.
We have taken your feedback seriously and are currently investigating the matter with our team to ensure improvements are made. If you would be open to it, we would greatly appreciate the opportunity to serve you better in the future.
Thank you for your understanding, and we hope to have the chance to regain your trust.
Kind regards,
Seemab Sarfraz
Knocked on the door twice today trying…
Knocked on the door twice today trying to sell their products despite several no cold calling signs, I already told her I wasn't interested the first time, will be reporting to trading standards as it is illegal to ignore the signs
9. maj 2025
Uopfordret anmeldelse
Besvarelse fra Watsons Pantry
Hi,
Thank you for taking the time to share your experience with us. We truly value your feedback and want to sincerely apologize for any inconvenience caused by the recent visit from our canvassing team.
We understand your concerns, and we want to assure you that the issue has been addressed with our team to prevent any future occurrences. We strive to respect the preferences of all our community members and appreciate your understanding as we work to improve.
If you have any further concerns or feedback, please do not hesitate to reach out. Your satisfaction is important to us.
Warm regards,
Seemab Sarfraz
Deliveries to the doorstep :)
Rumie knocked at my door at approximately 8:30 pm. This wasn't a problem. It's not too late, and it's a good time to catch potential customers. It also showed me that Rumie was promoting Watson's Pantry because she believes in them enough to work into the evening to spread the word to the public about the potential of a valuable service, much the same as the local milkman previously did, and Watson's Pantry brings back a similar service.
Rumie was an incredibly personable young woman with a strong sense of integrity and common sense, which shows through when she's discussing Watson's Pantry. I would recommend trying this service and seeing the benefits of milk doorstep deliveries.
7. maj 2025
Uopfordret anmeldelse
Very poor company
They Keep taking money out the account when i cancel Everything and Very poor for a company
7. maj 2025
Uopfordret anmeldelse
Besvarelse fra Watsons Pantry
Hi Dale,
Thank you for taking the time to review our service.
I sincerely apologize for the inconvenience and frustration you've experienced with our payment process. I would be happy to look into this further for you, so I have sent you a separate email to gather more information and assist you.
We value all of our customers, and your feedback is incredibly important to us. We are continually reviewing our operations to improve your experience and provide the service you deserve.
Should you require any further assistance, please do not hesitate to get back in contact with us!
Best regards,
Zile Huma.
Won't stop knocking my front door
Won't stop knocking my front door, despite no cold calling sign. No hope for the company if they can't even respect people's property.
6. maj 2025
Uopfordret anmeldelse
Besvarelse fra Watsons Pantry
Hi,
Thank you for taking the time to review our service.
I would like to extend my apologies for the inconvenience and frustration you experienced with our cold calling.
I would be happy to have a further look into this for you therefore, I have sent you a separate email for more information, in order to assist.
I kindly ask you to check your inbox and respond at your earliest convenience. This will help us escalate the issue and ensure your concerns are addressed.
Should you require any further assistance, please do not hesitate to get back into contact with us!
Best Regards,
M.Ali
Staff keep knocking
Staff keep banging on my door and ignoring the no cold callers sign. About to report them.
6. maj 2025
Uopfordret anmeldelse
Besvarelse fra Watsons Pantry
Hi Jared,
Thank you for taking the time to review our service.
I apologize for any inconvenience caused by our cold calling.
I would be happy to have a further look into this for you therefore, I have sent you a separate email for more information, in order to assist.
I kindly ask you to check your inbox and respond at your earliest convenience. This will help us escalate the issue and ensure your concerns are addressed.
Thank you for your understanding. Should you require any further assistance, please do not hesitate to get back in contact with us!
Best Regards,
M.Ali
brilliant service and good reasonable…
brilliant service and good reasonable prices.
glad to be a customer
6. maj 2025
Uopfordret anmeldelse
Persistent.
I very clearly have a no cold calling sign on my door and when I pointed this out to the gentleman and explained I never buy anything from door to door cold callers, he told me he was not selling anything then tried to sell me something and despite telling him several times I was not interested he wanted to come back later that evening once I’d thought about it! Reading the reviews I’m glad I said no. Please respect the door signs, Watson’s.
1. maj 2025
Uopfordret anmeldelse
Besvarelse fra Watsons Pantry
Hi Gemma,
Thank you for your review, and I apologize for any inconvenience caused by our cold calling.
I would be happy to have a further look into this for you. therefore, I have sent you a separate email for more information to assist. I kindly ask you to check your inbox and respond at your earliest convenience. This will help us escalate the issue and ensure your concerns are addressed.
Thank you for your understanding.
Best regards,
Zile Huma.
They take money randomly
They take money randomly. I will have to call my bank to block them. I have cancelled orders but they still take money out. Best avoiding them if you don’t want the stress
25. april 2025
Uopfordret anmeldelse
Besvarelse fra Watsons Pantry
Hi Alan,
Thank you for taking the time to review our service.
I would like to extend my apologies for the inconvenience and frustration you experienced with our service.
I would be happy to have a further look into this for you therefore, I have sent you a separate email for more information, in order to assist. We value all of our customers and your feedback is incredibly important to us and we are continually reviewing our operation to constantly better your deliveries and provide the service you enjoy.
Should you require any further assistance, please do not hesitate to get back in contact with us!
Best Regards,
Zile Huma.
One stare is flattering
One stare is flattering. We had it only 6 weeks before the problem started. We had milk delivered that was unsealed and leaking all over the doorstep. Contacted customer services twice and was completely ignored and 2 weeks later we paused our delivery for holiday and had a confirmation only for only money to be take out and the delivery still came. Our final straw was an unopened yoghurt with 7 days of date left on it had huge fluffy black mould all over it.
Avoid at all costs, brilliant idea but awful products and even worse customer service
20. april 2025
Uopfordret anmeldelse
Besvarelse fra Watsons Pantry
Hi Jeff,
Thank you for taking the time to share your experience with us.
I sincerely apologize for the issues you've faced with our products and customer service. It is unacceptable that you received unsealed and leaking milk, and I understand how frustrating it must have been to encounter mouldy yoghurt and lack of communication from our team.
We have sent you a separate email to gather more information so that we can assist you better and address your concerns promptly. Your feedback is invaluable to us, and we are committed to improving our services.
Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.
Best regards,
Zile Huma.
Started good
Started good, now just taking money out my account and barely getting any stock! £5.80 and I received 1 bottle of milk!! I can't even find the website anymore to cancel so I'll get it blocked by my bank instead!
25. april 2025
Uopfordret anmeldelse
Besvarelse fra Watsons Pantry
Hi Danielle,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration you’ve experienced with your recent deliveries. This is certainly not the level of service we aim to provide, and we’d like to make things right for you.
We have sent you a separate email for some details, If you could please response to that email, so we can look into this and get it resolved for you.
Your satisfaction means a lot to us, and we’d appreciate the chance to put things right.
Kind Regards
Asad Iqbal
Had three different visits today
Had three different visits today, this is cold calling, please stop
21. april 2025
Uopfordret anmeldelse
Besvarelse fra Watsons Pantry
Hi Mr. Woulds,
Thank you for your review, and I apologize for any inconvenience caused by our cold calling.
I attempted to call you to gather more information, but unfortunately, I was unable to reach you. We have also sent you an email regarding this matter, and I kindly ask you to check your inbox and respond at your earliest convenience. This will help us escalate the issue and ensure your concerns are addressed.
Thank you for your understanding.
Best regards,
Haris
RIP OFF AND SCAM
Constantly taking money without delivering, money has been continuously taken out my account for a couple weeks, and i havent even realised till today after i got a notification that my payment got declined
18. april 2025
Uopfordret anmeldelse
Besvarelse fra Watsons Pantry
Hi Amari,
Thank you for your review, and I’m truly sorry to hear about the issues you've faced. We take these matters very seriously and want to resolve this for you as quickly as possible.
We have sent you a separate email to gather more information so that we can assist you effectively. Your satisfaction is important to us, and we appreciate your patience as we work to address this issue.
Thank you for bringing this to our attention.
Best regards,
Haris
Constantly taking money and only had…
Constantly taking money and only had one delivery.
This company is actually Milk & More so I'm assuming the original company wasn't doing so well and re named itself to continue to rip people off
Since my review you claim you have emailed yest I'm still to receive said email and you still continue to take money from my account and not deliver my goods. I will be reporting this fraudulent activity.
4. april 2025
Uopfordret anmeldelse
Besvarelse fra Watsons Pantry
Hi Lee,
Thank you for your feedback, and I’m truly sorry to hear about the trouble you’re experiencing with your deliveries. We are currently investigating this matter with our depot and can confirm that we emailed you on Tuesday, April 8 at 2:32 PM. We will send another email shortly, and please let us know if you would prefer us to give you a call.
To clarify, Watsons and Milk & More are part of the same family-owned dairy business, Freshways, which has been supplying milk in the UK for over 30 years. While both brands use the same vans and milkmen for deliveries to minimize environmental impact, they operate as separate brands with different product ranges. Watsons caters to larger families looking for bigger pack sizes, while Milk & More focuses on everyday convenience with more frequent deliveries.
We appreciate your understanding and patience as we work to resolve this issue.
Best regards,
Haris
Prices are great, everything else, not so much
Prices are great. But not if you want specific item, or live on a a main road.
My order was delivered at some point this morning, but no knock, or a card through the door or anything.
Additionally, the Skimmed Milk I ordered was replaced with Whole Milk without notice. I can't drink whole milk due to dietary issues. Luckily I have family who will drink it.
--edit--
I have upped my score due to their quick and fair resolution
4. april 2025
Uopfordret anmeldelse
Besvarelse fra Watsons Pantry
Hi Daniel,
Thank you for your feedback, and I sincerely apologize for the issues you encountered with your recent order. I understand how frustrating it can be to receive a substitute item, especially when it affects your dietary needs.
I have processed a refund for the skimmed milk that was unavailable, which resulted in the substitution with whole milk. We strive to keep our customers informed, and I regret that we fell short in this instance.
I also attempted to call you to discuss this matter further, but unfortunately, I was unable to reach you. Regarding the delivery, we currently do not have a policy to knock on doors, but I appreciate your understanding. Your feedback is invaluable to us, and we are continuously working to improve our service.
If you have any further questions or concerns, please feel free to reach out. Thank you for your understanding, and we hope to serve you better in the future.
Best regards,
Haris
Dette er Trustpilot
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