Waterstones Anmeldelser 

Super quick! And friendly customer support from Lisa

My experience with Waterstones customer service is excellent. I had a number of difficulties which Lorraine dealt with in a very kind, helpful and patient manner.

I would also add that I find the staff at the Chester store to always be friendly and eager to help.

Went to 4 Waterston book shops not one had the book I was looking for call yourself a book shop what a laugh

I accidentally sent a birthday present of three books to an old address for my nephew. I contacted Waterstones and they were incredibly helpful and quick to resolve the issue, redirecting the books once returned at no extra charge. Indeed, one book was not properly returned and they kindly sent a replacement for no extra charge.

THAT is customer service!

Mark

Ah ha...what can I say the customer service I had from Lisa online...email.after email.was.going above n beyond so to spk .I have had a brain injury and have problems with things like returning items etc.and she was great every step of the way. Brill in fact ...thankyou kindly...

My query was dealt with by Lisa who responded quickly and comprehensively and was very polite and diplomatic in pointing out that the error was indeed of my own making!

I only wish that all customer service systems were as efficient as that shown by Lisa at Waterstones. A shining light in a world of mediocrity!

Excellent service from Lorraine, I had a problem with the plus stamps so I sent an email and it was all sorted by the following day. Lorraine sent a very informative email explaining what had happened, what she had done to sort it out and also what I can do in the future. She also said I could go back to her if I needed any more help with it, which usually with other companies they would close the job and you would have to start over again with someone else but no, so yes this was great Thank you!

Spoke to Lisa on the phone about retrying my card for a pre order that payment had failed to take previously and she was very friendly and helpful! She emailed me once it had gone through to let me know, such a great help!

Great customer service, my emails were answered very quickly. Hayley, at customer support, was excellent, replying straight away and following through immediately to resolve the issue.

I love visiting Waterstones Piccadilly, especially with my grandson who thinks it’s the best place ever. However I urgently needed a copy of a back receipt and contacted Loraine who dealt with my request so willingly and efficiently. I’ll be back again soon.

Recently had an issue with a book l ordered not being delivered
A lady called Cecilia dealt with the issue , kept me updated and resolved the problem , she was brilliant

Waterstones are extremely prompt to answer any queries, fabulous customer support. I was so grateful for all the support and information I received from Lisa today in customer services
Very happy with service commitments if this business it was excellent! Thank you

Had some issues with my account, lost my point and wish lists. Thankfully, a customer service agent Cecilia was able to help get everything sorted! Such a relief!

I just had to write to say of my recent experience with Waterstones. A problem came up re: change of bank card - I immediately changed the number but failed to realise I had put the order through as a guest so the account didn’t update, I received an email saying the order had been cancelled. I emailed then and could have not had better treatment, within minutes I had re ordered ( at the original price ) receiving two further supportive emails throughout so left happy and excited to receive my new book. Thank you.

Books arrived promptly. There was a missing item, but I believe this may have happened in transit. Lisa at Customer Service made contact and quickly offered a replacement. Brilliant, understanding and fast service - would definitely recommend!

I just wanted to leave five star feedback for a member of Waterstones customer support staff named Barbara. I had a confusing technical issue with my Waterstones plus account trying to turn it into a student account and in doing so I lost my reward stamps! I emailed customer support and Barbara went above and beyond to help me not only activate my student account but she also managed to recover my 8 lost reward stamps! She was super professional, polite, friendly and thorough in helping me. She has made this customer very happy and I’ll definitely be buying more books soon. Thanks again Barbara! You’re a star!!

I have held a Waterstones’ card for many years. On Saturday I visited the Fosse Park (Leicester) branch and decided to buy a book, using my rewards.

The assistant told me that these were not available. She did not tell me why, told me that there was nothing that the branch could do and referred me to customer services. I was struck by how disinterested/unhelpful the assistant was.

Fortunately, the branch manager was able to explain the issue and provided a link so that I could register the card.

I thought I had registered the card on Sunday only to receive a further e-mail this morning, referring me (in order to complete the registration process) to a page that no longer exists.

I have to say, I have found my recent dealings with Waterstones to be disappointing and will think carefully before buying from the Fosse Park branch again. Surely Waterstones can do better.

Customer service is always very polite and helpful. Items are dispatched quickly and any delivery delay (which is the courier’s fault) is dealt with efficiently.

I ordered a back ordered book via Waterstones and the publisher still hasn’t dispatched. Waterstones customer service has been chasing up on my behalf and updating me regularly.

Would highly recommend.

Plus stamps value, ( money) reduced without reason. CS repeatedly denied it was ever £90 until I showed them a shop receipt. Refusal to give next step for complaints. Very shifty behaviour. This isn't the first time this has happened but historically they've recognised their error and corrected it. This time they reduced my £90 to £80 and can't show justification but gave disjointed, different excuses. They still owe me the £10. I'll spend my remaining stamps then close my account with them. There are other very good booksellers I've been a loyal customer for many, many years and have spent ALOT of money at Waterstones, it's a shame. Shoddy and untrustworthy behaviour from Waterstones customer services.