Water Babies - Wales South West Anmeldelser 

13
•
TrustScore 3.5 ud af 5

3,5

Water Babies Office, NP18 2DP Llanwern, Wales South West, GB

•

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I started swim babies with my little one as she didn't like the bath, we have been going for a few months now and at 7 months old she loves it now! Enjoying learning the safety skills and watching her... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The teachers are fantastic, the lessons are just the right balance of time in the water and learning new skills that also help strengthen my baby outside the water. I 1000% recommend water babies to a... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Our daughter started water babies at 3 months old and within her first year has learnt skills that will keep her safe in the water whilst also having so much fun !! Would definitely recommend !!’

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Really enjoyed the underwater photoshoot, it was very relaxed incorporating song the babies are used to from their lessons. Had lots of gorgeous images to choose from. Thank you - I’ll treasure these!... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Kursus
  2. også i
  3. Svømmeklub

Om Water Babies - Wales South West

Skrevet af virksomheden

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Kontaktoplysninger

  • Water Babies Office, NP18 2DP, Llanwern, Wales South West, Storbritannien

  • 01633 278 504

3,5

Middel

TrustScore 3.5 ud af 5

13 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,5

Alle anmeldelser

(13)

871 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Read very carefully

Having just had a conversation with a very close relative, I thought that this cannot go unanswered.
A man tries to take his daughter swimming, the lessons had been prepaid, only to find there were no appropriate changing facilities to change his daughter who is 18 months old. Having informed the venue at the time the reply was oh well. You can change her in the gentleman’s changing rooms or in the toilet. At no point should this have been an option. It is degrading for the child to have to go through a situation like this.
Who in their right mind would change their daughter, no matter what age in front of them of unknown strange men. This again should never be an option,
When taking this up with a female manager, today, the attitude of this female manager leaves a lot to be desired. Even going so far as to say that there are not that many men taking their daughters swimming any, so they don’t need to allow for this situation.
The whole attitude of this situation stinks
Head office has been sent an email, the reply beggers belief, they couldn’t care less that this has happened. Needless to say they will never be recommended to anyone who I come in contact with.
If it were possible to leave a minus star I would have
Avoid like the plague
This happened at the Llanelli venue

1. september 2026
Uopfordret anmeldelse
Water Babies - Wales South West-logo

Besvarelse fra Water Babies - Wales South West

Thank you for taking the time to share your concerns. We are genuinely sorry that this situation has caused such upset and disappointment.

We absolutely understand the importance of children being able to get changed in a safe, comfortable and appropriate environment, and we appreciate that the changing facilities available on this occasion did not meet the expectations of the family.

We are particularly sorry that the conversation with a member of our team left the family feeling that their concerns were being dismissed. That was not our intention, and we take feedback about how our customers feel they have been treated very seriously.

We have listened to the concerns raised and, rather than asking the family to continue at the Llanelli venue, we have offered an alternative venue at Cwtsh Newydd, where individual changing cubicles are available. We hope this provides a more suitable and comfortable option for the family should they wish to continue their lessons.

We appreciate that the family has been disappointed by their experience, and we are sorry that we have fallen short of the standard of service we aim to provide. We would very much welcome the opportunity to resolve this directly and rebuild their confidence in us.

Bedømt til 1 ud af 5 stjerner

Manager had no issues with a little girl being changed in a men’s changing room

Went to take my little girl to swimming lessons in the everlast gym in Llanelli. I don’t like to get her changed in the men’s changing room for obvious reason and I usually use the single baby changing facility they have available to men to get her ready. Baby change was out of order. So my options were to change her in the men’s locker room where there’s no cover or to change her on the floor of the toilet. Absolutely disgraceful. £175 a term for swimming lessons and almost no accommodation for dads with little girls. My little girl was very upset. How can something like this be allowed. If you’re going to host swimming lessons for baby’s and toddlers then you need to have the correct facilities in place.

We called water babies to inform them of the situation and to let them know that the manager of the gym said it had been broken for a few weeks and that he didn’t know when it was going to be fixed. He also said that “it’s not usually an issue because the mums usually take the kids to swimming lessons” which is a crazy thing to say. Obviously this venue was no longer an option for us. We were unfortunately met with a complete lack of understanding from the lady we spoke to at waterbabies. She suggested that it was fine for me to change my little girl in the men’s changing room with no cover because she’s only a little girl and not an adult…. dumbfounded by this. You’d think that a company that deals with toddlers and babies would be more sensitive to these kinds of issues and situations but no. Anything to not give a refund so that we can afford to take her to a more suitable location for her lessons. What a shame.

3. september 2026
Uopfordret anmeldelse
Water Babies - Wales South West-logo

Besvarelse fra Water Babies - Wales South West

We’re sorry to hear that you’re not happy with your experience.
Unfortunately, family changing rooms are not something that can always be provided at every venue.This is common across swimming and leisure facilities, not just this venue.
Parents regularly attend swimming with children of the opposite sex, for example, fathers with daughters and mothers with sons, and in these circumstances, parents would generally use the appropriate male or female changing facilities with their child.
Most public leisure centres, swimming pools, and sports clubs (following NSPCC safeguarding recommendations) operate on standard accepted practice allowing children under 8 to use the changing room corresponding to their supervising parent if they cannot change independently.
This does not have an impact on our quality of lessons and we are saddened that you have let this be the reason for your bad review of us.
We cannot comment on the actions of the staff at the venue, although we have been in contact with them regarding the broken changing table and they have said that they are hoping to get this fixed but cannot give us a timescale.
We have offered to move you to another venue but this was declined.
Many Thanks, Water Babies

Bedømt til 5 ud af 5 stjerner

Fantastic

The lessons are fantastic and our little one is so water confident already! Jordan is a great teacher

19. juli 2026
Water Babies - Wales South West-logo

Besvarelse fra Water Babies - Wales South West

Thank you so much for your review and your kind words about Jordan, we are proud of all the teachers and the exceptional teaching skills they bring, Best Wishes Water babies

Bedømt til 5 ud af 5 stjerner

Excellent for baby development and water confidence

I started swim babies with my little one as she didn't like the bath, we have been going for a few months now and at 7 months old she loves it now! Enjoying learning the safety skills and watching her gain confidence every week. Instructors are all fabulous and the pool is lovely.

3. maj 2026
Water Babies - Wales South West-logo

Besvarelse fra Water Babies - Wales South West

We're so happy your little one now loves the water! It's wonderful to hear she's gaining confidence and learning safety skills with our fabulous instructors in our lovely pool. Thanks for your feedback!

Water Babies

Bedømt til 5 ud af 5 stjerner

Fantastic lessons

Fantastic lessons, it's the highlight of my week taking my son here. Instructors are brilliant, supportive, encouraging and excellent at breaking down the steps in the lessons. Really recommend!

10. november 2025
Water Babies - Wales South West-logo

Besvarelse fra Water Babies - Wales South West

Thank you for your feedback! We're so pleased that you are enjoying your lessons. Water Babies

Bedømt til 5 ud af 5 stjerner

Waterbabies lessons are unmatched

Waterbabies lessons are unmatched!
We absolutely love coming to our lessons.
Jordan has been amazing, we thoroughly enjoy her lessons every week!

17. juli 2025
Water Babies - Wales South West-logo

Besvarelse fra Water Babies - Wales South West

We're happy to hear that you and your family love our lessons! It's wonderful to know that you thoroughly enjoy your weekly sessions. Thank you for your positive feedback.

Water Babies

Bedømt til 5 ud af 5 stjerner

Our baby really is a water baby! 10/10, definitely recommend

Our daughter started water babies at 3 months old and within her first year has learnt skills that will keep her safe in the water whilst also having so much fun !! Would definitely recommend !!’

23. juni 2025
Water Babies - Wales South West-logo

Besvarelse fra Water Babies - Wales South West

We're so happy to hear that your daughter has gained essential water safety skills while having fun! Thank you for recommending our Water Babies program; we appreciate your feedback!

Water Babies

Bedømt til 5 ud af 5 stjerner

Lush photos 💦 💙

Really enjoyed the underwater photoshoot, it was very relaxed incorporating song the babies are used to from their lessons. Had lots of gorgeous images to choose from. Thank you - I’ll treasure these!

31. maj 2025
Uopfordret anmeldelse
Water Babies - Wales South West-logo

Besvarelse fra Water Babies - Wales South West

We're so glad you enjoyed the underwater photoshoot and found it relaxing for your babies! It's wonderful you have gorgeous images to treasure. Thank you for your kind words!

Water Babies

Bedømt til 5 ud af 5 stjerner

Amazing instructor

Amazing instructor, good progression through the weeks.

27. april 2025
Water Babies - Wales South West-logo

Besvarelse fra Water Babies - Wales South West

We're glad you found the instructor amazing and the course well-paced. Thank you for your positive feedback!

Water Babies

Bedømt til 5 ud af 5 stjerner

Quality time with baby and learning a life skill at the same time

The teachers are fantastic, the lessons are just the right balance of time in the water and learning new skills that also help strengthen my baby outside the water. I 1000% recommend water babies to anyone with a newborn. It’s worth every penny. I’ve watched my oldest progress so much in 4 years now watching my twins start and enjoy it is so rewarding. I can’t wait to watch them grow with water babies.

14. april 2025
Water Babies - Wales South West-logo

Besvarelse fra Water Babies - Wales South West

Thank you so much for your lovely comments! We're so happy to hear that you and your little ones are enjoying your Water Babies lessons, and that you've enjoyed them so much with your older child. We strive to create a fun and engaging learning environment, and we're thrilled that you're seeing the positive results. Many thanks, Water Babies South Wales

Bedømt til 5 ud af 5 stjerner

We absolutely love waterbabies

We absolutely love waterbabies, the online portal is amazing, the badges are great! The teachers are very professional and make the lessons fun!

2. marts 2025
Uopfordret anmeldelse
Water Babies - Wales South West-logo

Besvarelse fra Water Babies - Wales South West

Thank you for your kind words! We are thrilled to hear that you and your family are enjoying our program. We are dedicated to providing a fun and engaging learning experience for all our swimmers! Many thanks, Water Babies South Wales

Bedømt til 5 ud af 5 stjerner

Absolutely amazing me and my…

Absolutely amazing company me and my little one really enjoy our lessons with water babies, i have great confidence with him being in the water and going underwater also is great for them also has built my confidence to take him swimming also. Our lessons are great and very fun also learning new skills every time. We really enjoy water babies!

3. marts 2025
Uopfordret anmeldelse
Water Babies - Wales South West-logo

Besvarelse fra Water Babies - Wales South West

Thank you for your kind words! We're so happy to hear that you and your little one are enjoying your Water Babies lessons. It's wonderful to know that you're both gaining confidence in the water. We strive to create a fun and engaging learning environment, and we're thrilled that you're seeing the positive results. Many thanks, Water Babies South Wales

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