Complete and total professionals. Even though restoration ended up being far more complicated, I could not be more pleased. Amazing staff and communication. Best my 1940’s Rolex has ever been. And... Se mere
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Se, hvad kunderne siger
My watch Jaquet Droz was serviced direct with the factory . It came working perfectly. It took some time to get ready m, more thank 6 months but usually that what it happen with some watches that hasn... Se mere
Virksomheden har svaret
An outstanding experience with Sotheby’s Watch Services from start to finish. The team ensured my mechanical timepiece was handled with care and serviced to the highest standard. Their concierge servi... Se mere
Virksomheden har svaret
I recently had several watches serviced and the experience was excellent. The entire process was smooth, professional, and handled with great care. When the watches came back, they genuinely looked an... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Since 1744 Sotheby's has been trusted custodians for some of the world's most important collectible goods. Sotheby's Watch Services brings this same level of expertise and care to watch servicing and repair, allowing collectors to access the best of Swiss watchmaking all from home.
Kontaktoplysninger
4,5
Fremragende
21 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Complete and total professionals, best choice ever!
Complete and total professionals. Even though restoration ended up being far more complicated, I could not be more pleased. Amazing staff and communication. Best my 1940’s Rolex has ever been. And it finally keeps perfect time! Thousands servicing over the years and even Rolex direct did not meet the standards of Southebys. Thank you again for giving my only heirloom a new life!
22. april 2026
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Besvarelse fra Sotheby's Watch Services
Thank you for taking the time to share this feedback, Craig. We know how much it takes to place a piece with such history and personal significance in someone else's hands, and it truly means a lot to hear that your Rolex is now performing at its very best. Most importantly, we're honored to have played a role in preserving something so meaningful to you. Thank you again for trusting Sotheby's Watch Services with your timepiece.
Great service
Great service. Everything was completed as promised.
30. april 2026
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Besvarelse fra Sotheby's Watch Services
Thank you for sharing your experience, Kevin. We're so pleased to hear the service met your expectations and that everything was completed to your satisfaction.
Easy process worth the cost!
The process was so easy and my watch is back to working properly! So thankful for the service and timing they provided!
25. april 2026
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Besvarelse fra Sotheby's Watch Services
Thank you for trusting us with your timepiece, Rudy, it truly means a lot. Knowing we made the experience smooth and reassuring is exactly what we strive for!
Besvarelse fra Sotheby's Watch Services
Thank you for your feedback! It means a great deal to know our team's knowledge and service stood out, and we're grateful to have had the opportunity to work with you.
Professional service
Felt that the process was professional and upfront. Excellent service for my watch. Thank you!
14. april 2026
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Besvarelse fra Sotheby's Watch Services
Thank you for sharing your experience, and we appreciate your kind words. We're so glad that you're happy with the service performed on your watch.
Careful packaging
Careful packaging, meaningful updates and a Heuer that keeps meticulous time again
10. april 2026
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Besvarelse fra Sotheby's Watch Services
Thank you so much for your kind words, Dave! It was our pleasure to care for your Heuer, and we look forward to working with you and all of your timepieces in the future!
Service and quality was second to none
Service and quality was second to none. Just what I would expect from someone like Sotheby’s. From the communication, to the shipping process, evaluation/repair and cleaning. As a collector, I will be using this service again in the future.
2. april 2026
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Besvarelse fra Sotheby's Watch Services
Thank you for your kind words! We greatly appreciate your trust and are honored to care for your timepieces. Ensuring every piece receives meticulous attention and expert care is at the heart of what we do, and we look forward to supporting your collection for year to come!
Great service to my Jaquet Droz
My watch Jaquet Droz was serviced direct with the factory . It came working perfectly. It took some time to get ready m, more thank 6 months but usually that what it happen with some watches that hasn’t to be sent abroad with the original factory . Service was what I was told and arrived in perfect condition. Trustable service , serious company . Highly recommend
31. marts 2026
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Besvarelse fra Sotheby's Watch Services
Thank you so much for sharing your experience, Humberto! We're delighted to hear that your Jaquet Droz returned to you in excellent condition and that the service met your expectations. It was a pleasure to facilitate the process and ensure everything went smoothly, and we appreciate your trust and communication.
I recently had several watches serviced…
I recently had several watches serviced and the experience was excellent. The entire process was smooth, professional, and handled with great care. When the watches came back, they genuinely looked and felt like new again. The quality of the work exceeded my expectations and the turnaround time was great. I would absolutely recommend their service to anyone looking to restore or maintain their watches.
16. marts 2026
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Besvarelse fra Sotheby's Watch Services
Thank you so much for sharing your experience, Conor. It means so much to us to hear that you appreciated our service, attention to detail, and timeline. Your recommendation means a great deal to us and we look forward to caring for more of your timepieces in the future!
Excellent communication and service
Excellent communication and service. Extremely trustworthy and
professional process. When a rare situation came up outside of their scope of work they even offered personal suggestions within hours.
11. marts 2026
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Besvarelse fra Sotheby's Watch Services
Thank you so much for your wonderful feedback, CT! We take pride in providing personalized attention to each timepiece, and it's always our goal to guide our customers as best as we can, especially in unique situations. We're so grateful for your trust and look forward to working with you again.
Fantastic experience
Fantastic experience. Great communication from start to finish, seamless shipping and delivery of watc once finished. Under 4 weeks for a full service and mainspring repair, while maintaining patina and original parts (dial, hands, bezel insert etc). 10/10. Will be using for future service needs for my collection.
6. januar 2026
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Besvarelse fra Sotheby's Watch Services
Thank you for taking the time to share this feedback, Joshua. Preserving originality is always a priority for our watchmakers, so it means a great deal to know that care came through in your experience. We're also glad that the process felt smooth along the way. We look forward to caring for the next piece in your collection whenever you are ready!
Total bait and switch
When I reached out about preparing my Rolex they were very communicative and got the process going immediately, from the moment I shipped it it’s been near radio silence and getting answers on the status of my watch is nearly impossible with vague answers. This seems to be a true scam.
20. oktober 2025
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Besvarelse fra Sotheby's Watch Services
We sincerely apologize that your experience has not met the level of communication we strive to provide, Ben. As collectors, our goal is to preserve the original components and integrity of every timepiece, which requires careful attention and expertise at each stage your watch is in. While your watch is currently at the watchmaker's bench, the most extensive and detailed stage of the process, progress may not always be visible day-to-day, as this phase involves detailed inspection, adjustments, and repair to ensure your watch performs flawlessly for years to come.
We aim to complete all services within our average timeline of 5-8 weeks, while ensuring the watchmakers have the time needed to maintain the highest standards of care and quality. Your watch is within 6 weeks of service at this moment, and approaching the final phase, quality control - a series of rigorous tests to ensure it is performing to factory, as well as our high standards. Once completed, it will be returned to you in optimal condition.
We appreciate your understanding and are always happy to provide additional context or updates as needed.
Great process and better communication!
I really appreciated the easy process to get my watch serviced.
The communications and attention - superb!
I would not hesitate to use Sotheby's again.
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sotheby's Watch Services
Thank you for sharing your experience and for your kind words, Joseph! We strive to maintain transparent communication throughout the entire process. We appreciate your trust and look forward to caring for your next timepiece.
A perfect vintage watch repair experience!
A perfect vintage watch repair experience from start to finish! Repairs were effected in a very timely manner at a very reasonable price with superb attention to detail and craftmanship! Wonderful customer service support ensuring that all aspects of the repair process including pick up and return shipping, repair status, technical information and advice regarding repair procedures and options were quickly communicated to me by a very professional, friendly, courteous and technically well versed staff with special thanks to Brittney and Greg for their efforts!
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sotheby's Watch Services
Thank you for your generous review, David! We're beyond grateful for your trust, especially with your vintage timepiece where craftsmanship and thoughtful decision-making matter most. It means a great deal to know the communication, guidance, and overall process felt seamless from start to finish. Our team appreciates your kind words and we're always here whenever you need us.
Prompt, punctual and professional
Very prompt and punctual. Communication from the beginning and through the whole process was top notch and very accommodating with my extra requests. Pricing was fair and marketable.
28. august 2025
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Besvarelse fra Sotheby's Watch Services
Thank you Paul! We're so glad the communication and overall process felt clear and accommodating from start to finish. Providing thoughtful service at fair, transparent pricing is always our goal. We appreciate your trust and look forward to assisting you again in the future.
Timely service and ease of shipping
Timely service and ease of shipping.
Quality of service.
Keeping customer updated on progress.
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Sotheby's Watch Services
Thank you for your kind words, Ramzy! We're thrilled to hear you're happy with the quality of service the we strive to excel in. We look forward to assisting you with all of your timepieces in the future.
Outstanding Service
Sotheby's serviced and refurbished my watch They exceeded my already high expectations. From Start to Finish the process was Fast, Secure, and my watch was returned looking like new !! The concierge's, Erin and Brittney, were both nice and helpful !!! They were well personable and well spoken.
When the need arrises, I will be a repeat customer
8. september 2025
Uopfordret anmeldelse
Besvarelse fra Sotheby's Watch Services
Thank you for your kind words, Chap! Hearing that you are pleased with the outcome of your service and that our team's updates were helpful is incredibly rewarding. Thank you for trusting Sotheby's Watch Services and we're excited to continue supporting your collection whenever you need service.
i was a little suspect but everything…
i was a little suspect but everything came out perfect. great communication excellent system they have created. i highly recommend, sharing with friends. thank you. K
12. august 2025
Uopfordret anmeldelse
Besvarelse fra Sotheby's Watch Services
We are grateful for your thoughtful feedback, Ken. Providing exceptional and transparent service is at the heart of what we do and it's wonderful to know that it made a difference in your experience.
Excellent Round-Trip Service Experience
An outstanding experience with Sotheby’s Watch Services from start to finish. The team ensured my mechanical timepiece was handled with care and serviced to the highest standard. Their concierge service was superb—promptly responding to my inquiries and keeping me informed of the watchmaker’s progress every step of the way. My watch hasn’t run this smoothly or looked this good since I purchased it. I’ll continue trusting Sotheby’s Watch Services with all my timepieces. Well done!
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra Sotheby's Watch Services
Thank you for your kind words, Paul. It's incredibly rewarding for our team to hear that our dedication to precision and care is recognized. Your trust in Sotheby's Watch Services is something we value deeply, and we look forward to providing the same level of service to your timepieces in the future.
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