I cannot recommend
Although the installation team on site were pleasant and I am, tentatively, satisfied with the finished conservatory roof, the overall experience was quite stressful.
The quoting process felt overly generalised and lacked important detail. There were no proper drawings provided, and key elements such as skylight placement could easily have been incorrect had I not been present during discussions on the day.
The biggest issue, however, was communication and coordination with the office. I was initially given a start date, cleared out heavy furniture, and was ready at 8:30am—only to be told the team wouldn’t arrive for another three weeks. This pushed the work into the Christmas period, so I chose to delay until early January. Unfortunately, the project was delayed again, partly due to weather, but also because I was told another job was being finished.
Once work began, the originally quoted 10–14 days stretched into six weeks. There were multiple occasions where no one turned up despite reasonable weather conditions. Even a simple message would have helped manage expectations. It also seemed that different teams were not fully aware of what previous teams had completed.
Towards the end, the job felt rushed. Several small details were left unfinished, Building Control was overlooked, skylights were not cleaned properly, and adhesive residue from labels was still visible. Dust and sawdust were left behind and have since stained nearby windows and sills—something that could have been easily avoided with a basic cleanup.
Although a couple of leaks were addressed, the experience has left me feeling slightly concerned about how the roof will perform during heavier rainfall.
One month after final payment, I have not received the contractual 10 year guarantee or any payment receipt despite four requests.
In summary, while the end product is acceptable and the on-site staff were friendly, the professionalism, the lack of communication, poor coordination, and extended delays made the process far more difficult than it needed to be.
13. januar 2026
Uopfordret anmeldelse
