Dårlig kundeservice
Havde købt nogle ekstra bryst stropper til min taske, da jeg har tabt den. Jeg bestilte, skrev adressen korrekt (havde dobbelttjekket efterfølgende) og på en eller anden måde er mit hus- og dørnummer blevet fjernet. Så pakken blev sendt retur og trods kontakt til firmaet, kunne de ikke sende den igen.
Jeg har kontaktet dem og kan ikke få svar på, hvor i processen det er gået galt, eller om jeg kan bestille igen, uden det samme sker.
Dårlig kundeservice.
Update: that is simply not true. I sent you the screenshots of the mail you sent me, confirming that my order was on its way, with the correct adress. I assume you have guessed my adress correct in two different mails then...
Besvarelse fra WANDRD
Hey Noa,
We just looked into this and it appears that when you placed your order, you didn't enter your full address. Accidents happen to the best of us, but it looks like we didn't make any changes at all to this order. I know that can be frustrating, but once the package leaves our warehouse, we no longer have any control over it.
Either way, because the carrier was unable to find your home, it was returned it to us. We refunded your order at that time (even refunding the shipping that we still had to pay both ways because of this) and you're free to purchase again if you'd like.
In addition, please feel free to email us the moment you place your order so that we can double check the address is correct as well. We always want to make sure our rad customers get the gear they purchased!
edit: Hey again, Noa. The screenshots you sent us are exactly what we received when the order was placed and what we gave to the carrier. I'm not sure why the carrier would have something different than that, but either way, we've fully refunded you so if you'd like to replace your order, we're more than happy to verify the correct address once again after you place it.