I was unable to return an item as the return’s portal didn’t recognise my order number. I emailed the customer support team and received a very prompt and informative reply giving clear instructions... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered a couple of dresses from Wallis recently but Royal Mail messed up and sent them back to Wallis rather than to me! I contacted Wallis customer services who resolved the issue and resent the... Se mere
Great customer service. After not receiving any emails for returns after 2 wks I got in touch and it was quickly sorted and my refund issued. I have knocked off a star as it shouldn't be up to the cu... Se mere
Just had excellent service from customer care in returning an item . There seemed to be an IT glitch which prevented me from accessing my account . However , they were persistent in working this out a... Se mere
Unable to download a QR code to return…
Unable to download a QR code to return my Wallis parcel and emailed Wallis customer services. I received a prompt reply from Ella along with a QR code. Excellent service
30. juli 2022
Uopfordret anmeldelse
Quick and efficient customer service
An error on my part was quickly resolved by Christfel. Excellent service.
15. juli 2022
Uopfordret anmeldelse
I thought I had a problem with the…
I thought I had a problem with the payment part of the ordering process. I contacted Wallis very late on Sunday evening and Patricia responded very quickly indeed. I had been impatient and not waited long enough for processing. But Patricia was so polite, helpful and efficient.
4. juli 2022
Uopfordret anmeldelse
Excellent customer service from Julie…
Excellent customer service from Julie in helping me to return some trousers.
3. juli 2022
Uopfordret anmeldelse
Great customer service from everyone &…
Great customer service from everyone & Julie kindly arranged my return when I was having difficulty
3. juli 2022
Uopfordret anmeldelse
Prompt response with a helpful approach.
1. juli 2022
Uopfordret anmeldelse
Ella has been so efficient
Ella has been so efficient, helpful and extremely curtious to deal with.
24. juni 2022
Uopfordret anmeldelse
Excellent customer service help
I contacted customer services for help and advice and was delighted at how quick and helpful they were. I had ordered a lovely dress but it was a little bit tight so ordered another in the next size which is perfect. Before I had the chance to return the first one, I took ill. Once better I then had difficulty dealing with the return as 28 days had elapsed. The customer service team were so friendly and quickly helped me when I emailed them to explain the situation. Within a couple of hours my problem was resolved. Thank you so much.
18. juni 2022
Uopfordret anmeldelse
I am so very grateful to a young lady…
I am so very grateful to a young lady called Julie after 5 days of emails ect she managed to sort me out when NO one else could I was so worried, but Julie Sorted it out immediately I am very impressed I was just going around in circles a huge Thankyou Julie, I have know received labels so can at lasts return my dress well done and a huge Thankyou very impressed .
25. maj 2022
Uopfordret anmeldelse
Was Waiting for a refund
Was Waiting for a refund and checking my account so email Jeremial and he sorted for me. It shows at the time of the actual transaction if you used your Mastercard. Very friendly and efficient.
20. maj 2022
Uopfordret anmeldelse
Very Helpful Customer Service
I had a problem today with returning an item, so I contacted Wallis customer service team via Messenger and got a very quick response to my problem. Both Lay and Joyce P. were very helpful and I no longer have to worry about being able to return my item.
17. maj 2022
Uopfordret anmeldelse
wallis…twitter help
Recently had to use the twitter wallis help to arrange a return & was pleased how easy it was, my assistant ~Louie was very helpful and efficient.
11. maj 2022
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.