Unbelievably poor customer experience
Sadly it was an Unbelievably poor customer experience.
I Ordered my cat some food on 23rd February.
It is now 3rd March and have not heard anything!!!
No delivery updates, no communication to say order has been ordered or is delayed.
Meanwhile my cat with a food intolerance who can only eat lamb is now without food thanks to you!
It is not the type that is sold In supermarkets so this is a real inconvenience.
I sent multiple emails and phone calls.
When I finally did get hold of a Guy he was extremely apologetic and understood why I was disappointed and offered a £5 voucher. On investigation they had Apparently they have ordered my food but I’d heard no updates about when I would receive it. So presumably it wasn’t in stock hence the long delay!
Surely you must realise animals will be without food on long lead times so why not communicate with customers so they can have the option to cancel and buy from a reliable quicker source instead!
Quite frankly I wouldn’t trust any order from you to arrive whether it has £5 voucher or was supplied free. Therefore the £5 voucher that was offered was declined.
I was told staff were ill, and was the reason for this poor experience, which I became mildly empathetic about but looking at the reviews on here there have been similar experiences of this with other peoples orders and not recently!!!
If you can’t staff up to provide a service then don’t bother doing it.
My poor cat has no food now but pets corner are coming to the rescue and delivering tomorrow whilst I wait 3 - 7 working days for my refund to come back.
Simply Communicating with customers about the status of orders would have saved you yet another negative review.
Do not order from this company!
