Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The best sex toy I have EVER owned. I have so many and have tried all different shapes, sizes and types but for me personally I appreciate the thought they have for our Clit loving girlies in the maki... Se mere

Bedømt til 5 ud af 5 stjerner

REPEAT CUSTOMER! I was on the early Vush train & my trusty companion (Rechargeable Precision Tip Bullet Vibrator) died at the beginning of a long overseas stint. I replaced with the exact same product... Se mere

Bedømt til 5 ud af 5 stjerner

Let's just say it as it is - women's self-pleasure is still a taboo subject but I think full disclosure is needed here... Buy Vush ladies, and change your life one org*sm at a time. I've tried many di... Se mere

Bedømt til 1 ud af 5 stjerner

Product broke a couple weeks outside of warranty period and was ignored until being told they could not do anything. Customer service was terrible, every email took ages to get a reply to. The product... Se mere

Virksomhedsoplysninger

  1. Sexlegetøjsbutik
  2. Sexshop

Skrevet af virksomheden

We’re big believers that self pleasure is the key to self love, which is why Vush products are designed to make you feel good (inside and out!) and to empower you to embrace the brilliance of your body, just the way it is. Check out our 1500+ 5 Star Verified Yotpo Reviews! https://www.vushstimulation.com/pages/reviews


Kontaktoplysninger

3,7

Middel

TrustScore 3.5 ud af 5

715 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Died after only 6 uses.

The first 3-4 times I used it, it was great but the 5-6 time it was super loud and then my empress 2 died. Only 12 months after I purchased it and 2 weeks after the warranty ran out it just stopped turning on. Thankfully when I bought it I got a 50% discount because of some Instagram influencer sprooking it - I would be even more disappointed if I paid $200 for something I only got to use 6 times. I don't recommend - there are plenty of products that last longer on the market, especially for that price.

25. oktober 2022
Uopfordret anmeldelse
VUSH-logo

Besvarelse fra VUSH

Hi April,

Thanks for reaching out 💕

We're so sorry to hear your product is faulty. Our warranty policy covers faulty items within 1 year of your original purchase date. Unfortunately as you ordered your product over a year ago, it is no longer under our warranty guarantee. However, we would love to see if we could make this up to you! If you could drop our customer service babes an email at info@vushstimulation.com that would be amazing!

Lots of (self) love,
The VUSH team x

Bedømt til 1 ud af 5 stjerner

My original Empress died about a month…

My original Empress died about a month over warranty (a little over a year of use). I was devastated because she was the best. Couldn't get a new one because she was replaced with the Empress 2 which is crap in comparison to the original. I will be hunting for something new and similar to the original Empress. Disappointed 😞

1. september 2022
Uopfordret anmeldelse
VUSH-logo

Besvarelse fra VUSH

Hi Sarah,

Oh no, we are so sorry to hear this! Our new + improved Empress 2 is everything you loved about the OG Empress, but better! It’s had a facelift, it’s got curves in all right places, and gives you more mix + match patterns to vibe with than ever before!

Here are a comparison of the features:
Empress 1 Features:
- Only 8 steady vibration settings
- USB DC port charging
- Splashproof/water-resistant - couldn't be directly submerged in water

Empress 2 Features (new and improved)
- 40 pleasure settings (8 modes with 5 levels of intensity per mode)
- New and improved magnetic charging (works across our entire range)
- IPX7 Waterproof (highest rating) - perfect for power showers + bubble baths
- Overall improved power/suction

However, we'd love to ensure that you haven't received a faulty device - could you please get in touch at info@vushstimulation.com? Our customer service babes would love to take a look into this one for you!

Lots of (self) love,
The VUSH team x

Bedømt til 2 ud af 5 stjerner

Empress 2: Not a fan 😞

Empress 2: Not a fan 😞
Unfortunately this device is not for me.
The buttons aren’t responsive enough and it sounds like a Jack hammer.
Have tried a couple of times because I really wanted to like it but I’m very disappointed. Also, probably not great if you’re super sensitive as the contact point is very specific, or if you like a good amount of pressure the maximum intensity may not be enough, especially if you’re easily distracted by the sound.

12. oktober 2022
Uopfordret anmeldelse
VUSH-logo

Besvarelse fra VUSH

Hi Sky,

Thanks so much for reaching out 💕

Oh no, we are so sorry to hear you aren't enjoying your Empress 2! Suction toys can take a bit of practice to get the technique right, and we definitely recommend having a couple of sessions to get acquainted and trying a few different angles to get the pressure right, as sometimes even a millimetre or two can make all of all the difference! Although it is our best-selling toy, it's always important to remember that everybody is unique, so what works for one person may not work for another.

However, we'd love to ensure that you haven't received a faulty device - could you please reach out to us at info@vushstimulation.com? We would love to take a look into this one for you!

Lots of (self) love,
The VUSH team x

Bedømt til 5 ud af 5 stjerner

Me likey

Different modes are nice. Intensities are good. I can’t really complain. I like the pink and the pouch. Great

8. oktober 2022
Bedømt til 1 ud af 5 stjerner

Quit working and I have only used it…

Quit working and I have only used it maybe three times.

2. oktober 2022
VUSH-logo

Besvarelse fra VUSH

Hi Sarah,

Oh no, we are sorry to hear your vibe is out of action - rest assured, all of our devices come with a one year warranty 🔌

Our lovely customer service team will be able to help you out with this. Please fill out our warranty form and someone will be in touch as soon as they can via email - https://au.vushstimulation.com/pages/warranty-refund-policy 💖

Lots of (self) love,
The VUSH team xx

Bedømt til 1 ud af 5 stjerner

Order #11966

Order #11966
Dear Vush,
I placed an order for Muse on 17th June 2022. It did not reach me till 1st July 2022. I am not at my current address at the moment as I am traveling for the summer break. Yodel tried delivering it on 28th June 2022 but I was not at home. I followed up with Yodel but all I got was "Your order is on its way".
Please initiate a refund for the purchase.
Thank you
Akanksha
PS: I tried following up on your Insta handle but did not get a response

4. juli 2022
VUSH-logo

Besvarelse fra VUSH

Hi Akanksha,

We are so sorry to hear this! Once your order leaves the doors of our warehouses, our third-party delivery teams do everything possible to meet our expected shipping times, however, there are some unfortunate times where they are delayed.

We would be more than happy to investigate the matter further with our delivery partners, please reach out to us at info@vushstimulation.com and we can discuss further 💗

Lots of (self) Love,
Team VUSH xx

Bedømt til 1 ud af 5 stjerner

Vush Empress 2 - no orgasm & blister

Bought a Vush Empress 2 for my partner, and unfortunately it was terrible. We have often used sex toys and my partner has regularly orgasmed with them, but the Vush Empress 2 just caused a blister. I asked me partner about this and she thought it was due to the vacuum like sensation. So, some enjoyment, no orgasms and a blister. That was her experience.

3. juli 2022
Uopfordret anmeldelse
VUSH-logo

Besvarelse fra VUSH

Hi Ray,

Thank you for getting in touch and bringing this to our attention. Our customers safety always comes first and we are very sorry that this has happened.

Please reach out to us at info@vushstimulation.com so we can investigate this further.

The VUSH Team xx

Bedømt til 1 ud af 5 stjerner

muse and amused

I have just bought the muse! I’m not amused tbh. The charging attachment is flimsy! Keeps coming off!! 🤷🏻‍♀️ The stimulation isn’t strong and the design of the buttons would be better. I get worried I’m going to press a button while is operating and holding it in place firmly to try to get the feeling.

1. juli 2022
Uopfordret anmeldelse
VUSH-logo

Besvarelse fra VUSH

Hi D,

Thank you for providing us with this detailed feedback. Customer feedback and making our products the best they can possibly be is extremely important to us as a company! We do all of our product design and development inhouse - so we will be sure to pass this on to our amazing team 💓

Though in saying this, we would love to ensure that your product isn't faulty. Please fill out our warranty form and someone will be in touch as soon as they can via email - https://au.vushstimulation.com/pages/warranty-refund-policy 💖

Lots of (self) love,
The VUSH team xx

Bedømt til 1 ud af 5 stjerner

I believe it makes a lot of noise

I believe it makes a lot of noise - not discreet.

7. juni 2022
VUSH-logo

Besvarelse fra VUSH

Hi Gladys,

Oh no, we're so sorry to hear this - customer satisfaction is extremely important to us at VUSH, so we'd love to hear some further details + also do a quick check to ensure that you haven't received a faulty device.

Could you please send our lovely customer service babes at info@vushstimualtion.com, so we can help you out further with this 🥰

Lots of (self) love,
The VUSH team x

Bedømt til 1 ud af 5 stjerner

not charging

I received the product in a timely fashion. Looks great, but I have tried to charge it several times and it continues not taking the charge. Will not turn on. I am hoping the company will take care of this for me.

2. juni 2022
VUSH-logo

Besvarelse fra VUSH

Hi Marsha,

Oh no, we are sorry to hear your vibe is out of action - rest assured, all of our devices come with a one year warranty 🔌

Our lovely customer service team will be able to help you out with this. Please fill out our warranty form and someone will be in touch as soon as they can via email - https://au.vushstimulation.com/pages/warranty-refund-policy 💖

Lots of (self) love,
The VUSH team xx

Bedømt til 1 ud af 5 stjerner

Very weak power

Very weak power, doesn't do a thing for me. Should have read the reviews more thoroughly before purchasing.

31. maj 2022
VUSH-logo

Besvarelse fra VUSH

Hi Lovely,

Thank you for providing this feedback, we are so sorry to hear you aren't enjoying your toy!

At VUSH, we care deeply about product quality & customer satisfaction, so we'd love to ensure that you haven't received a faulty device - as such, could you please fill out the form in the link below so we can investigate this for you further?

Link: https://au.vushstimulation.com/pages/warranty-refund-policy?_pos=2&_sid=ef897446d&_ss=r 💫

Lots of (self) love,
The VUSH Team xx

Bedømt til 2 ud af 5 stjerner

Great toys… when they work!

Loved my first toys, so when they released new ones with a huge discount, I ordered immediately. There was a delay due to stock running out but they did keep those who had ordered the out of stock item informed. They always arrive in nice boxes and discrete packaging.
The Empress 2 is brilliant, but after a month or so it started acting up, turn itself on (usually in the middle of the night) and wouldn't turn off unless put on charge. Ironically, if I tried to turn it on to actually use, it wouldn't turn on.
I contacted Vush and did receive an automated reply that their customer service is busier than usual and thus response times were delayed. I waited for a couple of weeks then contacted on Instagram, their team replied pretty quickly and gave their customer service team a nudge, then got a reply to my email shortly after their reply on IG.
They asked for a video of the toy not working and my address to send a new one, which I provided, then there was another delay in response, but when they did get back to me, they agreed the toy was not working properly and immediately sent a replacement, which has worked so far.

I can see other reviews saying customer service is terrible - it is very slow, but I have found them to be helpful when they do eventually get back to you!

Aside from the Empress 2 issues, all the other toys have been working fine!

UPDATE: the replacement Empress 2 also stopped working within a few months. Very disappointing for such an expensive toy…?

23. maj 2022
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Faulty and terrible customer service

I used the empress 2 twice, it broke and after an initial response to my first email Vush will now not respond. It has been over a month since my initial email letting them know it stopped working. I had one response requesting a video showing the fault, which I supplied and I have heard nothing since! 3 chaser emails sent and contacted via instagram. I spent a lot of money for what feels like nothing. TERRIBLE CUSTOMER SERVICE!

24. maj 2022
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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