VTRL Anmeldelser 142

Besvarelse fra VTRL

21. sep. 2024

Hello,

It sounds like Xbox Identity Provider or other essential Xbox apps may have been disabled on the Debloat page. These services are required for Game Pass games to run properly.

You can try re-enabling them to resolve the issue. Join the Discord server if you need further assistance.

Besvarelse fra VTRL

17. sep. 2024

Hello,

We're sorry for the inconvenience you're experiencing with our website. A 500 internal error typically indicates a server-side issue. We're actively working to resolve this problem. In the meantime, please try again later or reach out to us on Discord, and we can provide an alternative download link.

Thank you for your patience.

Besvarelse fra VTRL

17. sep. 2024

Hello,

The issue with your GeForce overlay is due to the "Disable Nvidia Telemetry" tweak. We have a clear warning in place explaining that this tweak will break the Nvidia overlay, but it seems you may have missed it.

Please note, when uninstalling VTRL, the changes made by the software are not automatically reverted. To restore your GeForce overlay functionality, we recommend either applying the restore point created by VTRL or reinstalling the app to revert the "Disable Nvidia Telemetry" tweak.

Regarding antivirus alerts, VTRL is flagged by some vendors because it modifies Windows settings, which can be seen as suspicious behavior. We're actively working with antivirus providers to address these false positives.

If you need further assistance, feel free to reach out on our Discord server.

Besvarelse fra VTRL

14. sep. 2024

Hi,

PUA stands for "Potentially Unwanted Application," which is a classification used by Windows Defender. We have contacted Microsoft about this false flag, but they have responded that they won’t remove it because they believe our app falls under that category.

We will continue to work on resolving this, but we also understand Microsoft’s stance. Our app modifies Windows registry settings to optimize performance, and this behavior can sometimes be viewed as unwanted by security programs. Rest assured, our software is safe and contains no malware.

If you need further assistance, please don't hesitate to ask on our Discord server.

Besvarelse fra VTRL

10. sep. 2024

Hello,

We assure you that VTRL does not contain any viruses or malware. Our software is designed only to optimize system performance, and there is no chance it would inherently cause your PC to run slower. In rare cases, certain optimizations may conflict with existing system configurations, potentially leading to performance issues.

If you are experiencing problems, we recommend reverting the tweaks applied by VTRL. Additionally, please check if any other applications or processes are consuming excessive CPU resources. We are available to help you troubleshoot the issue further in the Discord server.

Besvarelse fra VTRL

Opdateret den 5. sep. 2024

Hello,

We do not include any virus or trojan in our software. The detection you’re seeing is a false flag caused by our app making changes to the registry and system settings, which some antivirus programs mistakenly identify as malicious behavior. We are working to resolve this with antivirus vendors. So far, we've resolved false flags with Microsoft Defender, Ikarus, and Avast, but it takes time to address this with all vendors.

We have over 30,000 downloads and are trusted by many users. While it's always a good idea to optimize your system manually if you have the skills, our app is designed for those who may not have the ability or time to do so themselves.

Edit: As of today, we have resolved the McAfee false flag on both WebAdvisor and Antivirus. VTRL is no longer flagged as malicious and has officially been whitelisted by the McAfee Data Submission Team. The same applies to AT&T Internet Security, as they use McAfee WebAdvisor as a vendor for their site checks.

Besvarelse fra VTRL

Opdateret den 2. sep. 2024

Hello,

What you're seeing is the default behavior of the MSI (Microsoft Installer) system when uninstalling software. During the uninstall process, the system runs the original installation package (MSI file) to remove the program properly. This is why you see the "Preparing to remove..." message and a prompt asking for administrator permissions.

The MSI installer system needs to access certain files and registry entries created during the installation process. To do this, it often requires administrative privileges to ensure that everything is correctly removed. The "unknown publisher" message appears because the MSI file used for uninstallation is not signed with a digital certificate that Windows recognizes, which is common for many installers.

This process ensures that all components of the software are safely and completely removed from your system. If you have any concerns or run into issues during the uninstallation, feel free to reach out to us on Discord for further assistance.

Besvarelse fra VTRL

29. aug. 2024

Hello,

We already include WebView2 in our installation process. However, it may fail if you already have it installed and the current installation is broken. This often occurs if third-party tweaks have been used to remove Edge or if you are using a custom OS. We recommend checking for these issues to ensure proper functionality.