Voyage Care Anmeldelser 107

I have worked at voyage care in Edinburgh for 2 and half years. This was my first job in the care industry, the staff and the management have been the best support to me since day one. I have gone from support worker to senior support worker by working hard and learning the job thanks to the support from my managers.
It breaks my heart to see such negative reviews towards a company and toward management who only do their absolute best to make sure that the people who are supported have the best chance at everything they want and need.
These negative reviews are from disgruntled ex-employees who did not ‘care’.
This is a great place to work, and you’ll do well here if you’re compassionate, caring and have integrity.

Stephanie Barr is clearly an idiot!! Who is in the area managers pocket. Nor is this a fake profile. I lasted a month with this excuse for a care company In Edinburgh The home was badly organised and the staff extremely clique. Basic rules were being broken.
The manager held court in the office and had favourites.
In the end following a very trying day with a rude, bossy member of staff and having an accident after work, I decided I couldn't face working in such a toxic environment

My experience working for this service in Edinburgh was extremely negative and had a serious impact on my mental health. Although things started off ok-ish, the atmosphere quickly changed and became increasingly hostile. What I experienced felt like a pattern of intimidation, dismissiveness, and unprofessional behaviour coming from the senior manager. She joked & pressed her will on others, inappropriately at times with the things she'd say & her attempt at humour.

In my personal experience, she created an environment where staff felt constantly on edge. I found her attitude aggressive and unpredictable — if you questioned anything or raised a concern, she could turn nasty very quickly. It often felt like nothing you said or did could calm the situation once she became angry, and somehow the blame always ended up being placed back on you.

Several members of staff I worked with also described feeling uncomfortable or bullied, and more than one person left because they didn’t want to continue working under her. From my perspective, the other managers beneath her are aware of her behaviour but unwilling or too afraid to challenge it. The whole dynamic left many of us feeling unsupported and anxious.

One of the hardest parts for me was feeling that the people we support were not always prioritised in the way they should have been. Appointments, health concerns, or genuine needs sometimes felt secondary to whatever event or idea she wanted to push at the time. As someone who believes in fair treatment of people/staff and service users, I found this incredibly upsetting.

This was my first job in the care industry, and unfortunately it has put me off the sector entirely. I left feeling unwell, stressed, and exhausted by the constant tension. The fact that so many long-term staff have raised similar concerns suggests that these issues have gone on for far too long. I feel really sorry for anyone that has to continue or in the future, has to encounter her.

I would strongly encourage anyone experiencing the same to formally report it. No one should have to work in an environment that feels unsafe, unsupported, or damaging to their health.

Since I have started I have a lot of opportunity to learn and build my experience, the job developed my knowledge and character

I have worked for Voyage Care for 10 years and have loved every moment of my journey from deputy manager to operations manager. I have supportive managers and peers and all the support from our cross functional teams in our head office.
The people we support are amazing and it is a real privilege to watch them grow and thrive in our wonderful homes.

Working here in Edinburgh can be extremely difficult because of the toxic culture that’s been allowed to develop. The environment often feels bullying in nature and is ruled by fear, which has had a huge impact on staff wellbeing. People have spoken about feeling depressed, anxious, and even having thoughts of suicide because there’s nowhere to turn once you’ve been targeted.

If you do your job properly, rather than being supported, you can be made to feel like a problem. Serious incidents are brushed aside or covered up instead of being risk assessed properly, simply because too much paperwork might reflect badly on management. This creates a very unsafe and unhealthy workplace.

That said, many of the staff are absolutely fantastic and work hard every day to provide the best support possible. With the right leadership — a manager who had the ability to show kindness and care — this could be an amazing place to work. Sadly, under the current way of running things, that support just isn’t there.

Terrible customer service, just straight rude and treats their clients horribly and most likely their employees too

Awful, and I don’t even like leaving bad reviews but this was needed

Horrible company that doesn’t treat its employees fairly

I don’t often write reviews on my experiences with a company, but I couldn’t not shine a light on how utterly disgraceful and downright awful my time with ‘Voyage Care’ was. The people that run this firm need to be investigated immediately for their complete lack of competence. The so called ‘manager’ that was appointed to helping me and my son can only be deemed a bully- his actions towards me and other carers was absolutely atrocious!
I can only hope that others will steer clear of this organisation and seek help elsewhere.

Treated my friend who worked there like garbage during a hard time, he had just been diagnosed and then they started treating him very badly, the manager is very stuck up and runs the company like a dictatorship PLEASE AVOID!!

I have worked for Voyage Care in Edinburgh for the past two years and can honestly say that it has been one of the best working experiences of my career, this is due in large part to a management style and approach which fosters a healthy and respectful work environment. I have seen first hand the difference this service makes in people’s lives. The people we support are treated dignity, respect and kindness in all aspects of their lives. Teams work hard to meet the needs of the people they support, and I have seen real, meaningful and lasting improvements in the quality of life for the people they support.

From my own experience I have been impressed by the professionalism, the warmth and generosity of the staff members, the camaraderie, and a genuine commitment by staff to doing what is right for each person.

I have no hesitation in highly recommending Voyage Care to anyone looking for high quality, person-centred support.

I have been with Voyage, Edinburgh for over 7 years
Progressing in my role with the full support from managers.
Reading these toxic reviews from “Charlotte” and “MrNice” is the funniest as it is all LIES, please do not listen! Fake accounts that can’t use their real name - I mean that tells you everything!

The people we support are cared for by some amazing people - they care deeply!!
I have had full support from Norma and she pushes me to be better - which just so happens to have gotten me to Regional Finals for Voyage Awards - something I would never have thought I could achieve, but she always said I could!!!
I travel 40 miles to get to work because I enjoy Voyage - I could have a job across from my house with different care provider but I wouldn’t risk leaving a good thing!
I mean you can ask the Care Inspectorate what she thinks of Voyage Edinburgh .. awarding us 6s!

I've worked for this company for the last 3 years and the training and support is fantastic. Management are only a message or phone call away to help. As for the PWS i have witnessed first hand the great support they recieve and the joy they have meeting up with the friends. Im sure most of these negative reviews are former employees who are exactly that for a reason. I dont normally leave reviews but I'm shocked at what lies people can write

Worst Company i have ever worked for. If you’re in Edinburgh Scotland avoid them. The manager is the worst person you can ever deal with. She is set up to ruin people’s careers. Such a bully, inconsiderate.

This organisation (Swindon Wiltshire branch- particularly difficult to deal with is Sam Arnold. She is a bully who has no respect for vulnerable adults and only cares about her job title) presents itself as person-centred and family-inclusive, but that was not my experience at all. Concerns were raised repeatedly and were met with dismissiveness, defensiveness, and a complete lack of meaningful response.

The formal complaints process—described as a four-stage procedure, is a lie— it was effectively shut down at the first stage. There was no escalation, no investigation, and no transparency into serious allegations. Staff seemed more concerned with avoiding blame than addressing clear issues.

Communication was poor, important information was withheld, and there was a clear reluctance to involve family or respond to reasonable questions. It felt as though raising concerns was treated as an inconvenience, rather than part of ensuring safe, effective care.

If you're considering this provider, be prepared to chase answers, monitor everything closely, and advocate hard—because you won't find proactive accountability here.
AVOID, all they care about is making money, they certainly do not care about vulnerable adults. They have a disgraceful and arrogant attitude towards family of people in their so called care. I wouldn't trust them to effectively care for a goldfish.

Dreadful care provider too many problems which are not managed . Avoid

I worked at Voyage Care for five years and recently left for new opportunities. My time with the company was both challenging and rewarding — working as a Regional S Manager is no easy task, but I can confidently say Voyage is the best care organisation I’ve worked for so far. What stood out to me was the company’s genuine commitment to making a positive difference in the lives of the service users and the staff for which I am very grateful. If another suitable opportunity were to arise for me in the future, I wouldn’t hesitate to talk to them about it.
I am shocked to see the company’s extremely poor rating here. This score doesn’t reflect the full picture of the company, which has strong values at its core.
That said, it would be remiss not to reflect on an area where the company can grow stronger. One of the key reasons I made the difficult decision to move on was the quality of local leadership I was expected to work with or report to. Having spent decades in management roles both in the UK and internationally, I understand how critical capable and experienced leadership is — not only for the teams they directly manage but also for colleagues who are deeply committed to upholding high standards. Unfortunately, I witnessed first-hand, how a lack of strong local leadership can stifle progress, impact morale, and ultimately compromise service quality. Continued exposure to such dynamics left me concerned about the long-term impact on my own professional integrity and values. I had to decide.
I believe, the reputation of any care provider is shaped at the service level, and much of the dissatisfaction reflected in staff, service user, and family feedback — particularly on public platforms — appears to stem from inconsistent or poor frontline leadership.
I visited numerous services during my time and saw how service and operations managers play a pivotal role in setting the tone for care delivery and maintaining a healthy team of staff. When these leaderships fail for various reasons some being lack of experience and skills, the consequences are clear: high staff turnover, constant conflicts, reduced morale, and declining service standards. These patterns, are very visible and when repeated constantly, inevitably erode trust — not only internally but also among those the company exists to support.
There’s no doubt that Voyage Care will have to to be commercially competent to sustain as an organisation, but in my experience, never at the expense of the people we supported and the staff, unlike many care providers around the country — and that’s one of the reasons I’ve held the company in high regard.
The senior executives I worked with, or came to know, consistently demonstrated a genuine commitment to quality and a passion for care to the Service users and the staff. That said, one of the ongoing challenges for Voyage has been the selection and retention of strong local leaders. When the wrong individuals occupy key operational roles, it’s the frontline staff — the true backbone of the service bear the brunt. Many feel unheard, undervalued, and unsupported. Some leave voluntarily, disheartened by a lack of support from the management, while others are let go — in some cases, unfairly.
Unsurprisingly, these experiences often surface in negative reviews defaming the company as a whole, which I believe the company should not dismiss but instead treat as valuable insights to guide.
Personally, I want to thank Voyage Care in believing in me. I give them five stars for their values, vision, and the opportunities I had. I genuinely wish the company a sustainable and strong future. Keep striving to improve local leaderships, because the impact on clients, staff, and the company’s reputation is far too important to ignore. All the best!!

Our son has been at the old library with Voyage and is the worst place ever. Tell you he will be treated like a king but the staff have been abusive to him and ignorant, that includes managers too. Don't expect them to report anything to the CQC either.
We have another service provider who are brilliant and Voyage are making it as difficult as possible, avoid at all cost.

I received an email regarding the way Voyage Care have been treating me after nearly two years of leaving. Voyage Care have told their residents and staff not to acknowledge me in any way. I still live in Hythe where I was living at the Willows and the affect this decision management has made has completely destroyed me.I am no threat to anyone. I have never hurt anyone and even the police want to help me.
Voyage Care have targeted me in a very inhumane manner and this scar both physically and mentally will stay with me for the rest of my life.
They should take away Care from their name and call themselves just Voyage.
I truly hope that no-one else has to go through the horrific year I have after leaving the Willows. I have no hard feelings towards any support worker as they were lovely to me but I sincerely hope that the management does not treat anyone as my experience with Voyage Care has been. I wish all the people who have been lovely to me well but I will never ever recover from this.
I would like to add that I have just passed a member of the management team who looked at me and completely ignored me. How does that make an autistic person feel???

I have been at voyage for 5 weeks as a new service manager and I can honestly say that I have had a very positive experience.

There is a lot of support from all areas of the business and I find the culture to be supportive and friendly.Everyone I have spoken to seems very happy in there job roles and many people have been there for 10 years or more.I find the company to be very professional and helpful with a no blame culture and lots of offers to help and support one another.

My operations manager has been very supportive and adapts well to my learning style she has a wealth of knowledge and wants team success.

Very good company