Dear Anne,
Thank you so much for your detailed feedback. Please find my answers below :
- Your flight from Ponta Delgada to Berlin with lay over have been managed entirely by the airline TAP Portugal. They assure the connection and the follow-up of luggages. Unfortunately during this lay over, they lost your luggage and I am really sorry about it, However, the airline only is responsible for it. We will be happy to assist you for any process in order to have your luggage back.
- We offer our clients the online check-in on their flight, to save them time. While we did your check-in, we took the best seat available at the time of the check-in, according to the rate of your flight, on economy class. Please note that an extra cost is apply by the company to have any window seat or any better seat selection.
- All your rooms booked at the moment of the quotation are double standard rooms. If one of our partner did not provide the room booked, we will refund you the amount of the stay. We are really sorry it happened and will be in touch with the hotel to avoid any problem in future.
- Before any booking, we share a quotation to our clients with a detail program day by day. While the quotation is sent, we discuss with our clients to adjust, to add or modify the activities, the hotels, etc. On the quotation we sent you, we proposed a trek to Lagoa di Fogo and other activities like the whales watching, and it is the quotation you accepted. I am sorry the communication was not good enough to offer you the trip you expected, and hope we could have another chance to make you have the holidays you are looking for.
Voyage Bohème Chic Team
