The delivery service was top tier. I ordered an rc car and it came packaged so well. It arrived super fast too which is always a nice bonus. I will definitely be using these again next time I order... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Item arrived next day as expected, got a little nervous when the status took a few hours to update but collection was made by 5pm and it arrived perfectly the next day. Will certainly use again and ho... Se mere
Virksomheden har svaret
Absolutely fantastic company to deal with, their prices are very competitive and with superperb postage that is fast and trackable its the place to go for R/C models and spares. Many thanks guys... Se mere
Virksomheden har svaret
Absolutely overwhelmed by the help, nothing was to much trouble for these guys who really know there stuff and whats what. Very well stocked from floor to ceiling cars, trucks, 4x4s and crawlers, so... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Voltage Models is a UK stockis, based in Chichester, of all things RC, offering one of the largest ranges of Tamiya, Traxxas, HPI, FTX, Arrma, Axial and many more top brands. Our store is open six days a week from 9:00am to 5:30pm, and we ship nationwide. Most products are dispatched with next working day delivery via DPD when ordered before 4:30pm, ensuring a fast and reliable service. If you need any assistance, please don’t hesitate to get in touch — we’re always happy to help!
Kontaktoplysninger
Unit 1K (Drone Safe Store), PO19 7JU, Chichester, Storbritannien
- 01243 859444
- info@voltagemodels.com
- voltagemodels.com
4,7
Fremragende
554 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Super slow delivery and inconsistent service
In total I have made 5 orders with them just before the New Year! 2 orders came on time and no problem. Then my last 3 orders the delivery were a lot longer arrived more than 10 days after.
Apart from that it was ok!
27. december 2025
Besvarelse fra Voltage Models
Hi,
Thank you for taking the time to leave feedback, we do appreciate it, even when the experience hasn’t been 100% consistent.
You’re absolutely right that around the New Year period delivery performance can vary, especially when multiple orders are placed close together. While some parcels move straight through the network, others can unfortunately be delayed due to courier backlogs, which is clearly what happened with your last few orders. That said, waiting over 10 days is not the experience we want for any customer.
We’re glad to hear that 2 of your orders arrived on time without issue, but we do apologise for the inconsistency you experienced with the others. This is something we actively monitor with our couriers, particularly during peak periods, to improve reliability.
If you ever have an order that appears delayed, please don’t hesitate to contact us — we’re always happy to chase it up and keep you informed.
Thank you again for your honesty and for ordering with us multiple times.
Many thanks,
Tom
Director, Voltage Models
Well I am Amazed.
Well I am Amazed.
What great service from support when researching the products and purchasing the right equipment right through to helping resolve delivery issue that was of no fault of their own and continued support with the product 5 stars guys!
I dont often write reviews but this is 100% deserved.
The team at Voltage models have gone above and beyond with virtually instant help and support and at very reasonable prices. A top notch family company with amazing people willing to help. I wish them all the success in the world.
Thanks Guys
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Voltage Models
Hi Mark,
Thank you so much for taking the time to leave such an amazing and heartfelt review — it really does mean the world to us. We’re absolutely delighted to hear that the support you received, from researching the right products through to resolving the delivery issue and ongoing help, made such a positive impression.
Knowing that you don’t often write reviews but felt this one was truly deserved is incredibly rewarding for the whole team. We take a lot of pride in being a family-run business, and your kind words about our people, support, and pricing genuinely mean a great deal.
Thank you again for the 5 stars, the encouragement, and the well wishes — it’s hugely appreciated by all of us.
Many thanks,
Tom
Director, Voltage Models
Customer service leaves much to be desired
Ordered a TRX4M and some accessories just before Christmas, one of the items was showing back order and I was forced to pay for shipping to post the item at a later date which I was happy to do so. Package arrived next day and inside was all items including the item that was showing as out of stock and therefore I was due a refund for the postage of the other Item. I contacted customer service via email and again over facebook messenger as I had no replies from the email. Jack replied to say he would sort this out after Christmas which I was fine with, I can appreciate it’s an extremely busy period. I’ve messaged a couple of times since and no reply. Not great customer service.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Voltage Models
Hi Dan,
Thank you for taking the time to leave detailed feedback, and I’m genuinely sorry for the frustration this has caused — you’re absolutely right to expect better follow-up than you’ve received.
You were correct that, as all items arrived together, the additional shipping charge for the back-ordered item should have been refunded. There’s no excuse for the delay in resolving that or for the lack of response since Christmas, and I fully understand why that’s left you disappointed.
This was an unusually busy period, but that shouldn’t result in messages being missed, and I apologise that it did in this case. If you haven’t already, please contact us again directly (or reply to your original message) and I will personally ensure the refund is processed and confirmed for you without any further delay.
Thank you for your patience and for raising this — it helps us improve and tighten our customer service where it clearly fell short here.
Many thanks,
Tom
Director, Voltage Models
Good company.
Ordered FTX Vantage and it was sent out same day. Had an issue with DPD saying it was delivered when infact they had never even attempted delivery and just taken it back to the depot. Customer service replied to my email quickly with updates. Great price. All good but shame about DPD.
5. januar 2026
Besvarelse fra Voltage Models
Hi Matt,
Thank you for your review! We’re really pleased to hear your FTX Vantage was dispatched the same day and that you were happy with the pricing and our customer service updates.
We’re sorry about the issue with DPD — that’s certainly frustrating and not the experience we want for our customers. We appreciate your understanding, and we’re glad everything was kept on track from our side.
Thanks again for your feedback and support.
Many thanks,
Tom
Director, Voltage Models
Besvarelse fra Voltage Models
Hi Paul,
Thank you for your review! We’re glad to hear you found us very helpful.
Many thanks,
Tom
Director, Voltage Models
Very easy ordering and fast delivery
2. januar 2026
Besvarelse fra Voltage Models
Hi Chas,
Thank you for your review! We’re really pleased to hear the ordering was easy and the delivery was fast.
Many thanks,
Tom
Director, Voltage Models
Excellent service
3. januar 2026
Besvarelse fra Voltage Models
Hi Tracey,
Thank you for your review! We’re really pleased to hear you were happy with the service.
Many thanks,
Tom
Director, Voltage Models
Besvarelse fra Voltage Models
Hi John,
Thank you for your feedback, and I’m sorry for the frustration caused by your order being cancelled after payment.
On rare occasions this happens due to a stock discrepancy or supplier issue, and when it does, the order is cancelled and a refund is issued immediately. We understand this is disappointing, especially after completing payment, and we apologise for the inconvenience caused.
If you’re still awaiting your refund or would like a clearer explanation of what happened with your specific order, please contact us directly and I’ll be happy to look into it personally.
Many thanks,
Tom
Director, Voltage Models
Fast reliable service
Fast reliable service, good quality parts.
Recently purchased the headlight/taillight kit for my sons Land Rover Defender, it was so easy to fit and really has improved the look of the Defender.
7. januar 2026
Besvarelse fra Voltage Models
Hi Paul,
Thank you for the great review! We’re really pleased to hear you were happy with the fast, reliable service and the quality of the parts. It’s great to know the headlight/taillight kit was easy to fit and has improved the look of your son’s Land Rover Defender — those upgrades really do make a difference.
Many thanks,
Tom
Director, Voltage Models
Well priced, Arrived when Expected and Looks Fine
The price point for this Radio Controlled Car Kit (which was on-sale at the time) was very competitive. The kit, which was was bought as a present, took a while to arrive via one of the Voltage Models suppliers but it was delivered when expected and was as described.
I cannot comment on the build quality as it is a gift but the kit looks fine.
30. december 2025
Besvarelse fra Voltage Models
Hi Mr. Patrick,
Thank you for your thoughtful review! We’re pleased to hear you found the pricing competitive and that the kit arrived when expected and as described. We appreciate your understanding regarding the supplier lead time, and we’re glad everything met your expectations on arrival.
We hope the recipient enjoys the gift, and we’d be happy to help in the future if you need anything else.
Many thanks,
Tom
Director, Voltage Models
Excellent service
Good chice of products, great prices, and very fast delivery. Excellent!
7. januar 2026
Besvarelse fra Voltage Models
Hi Mr & Mrs Nowak,
Thank you for the excellent review! We’re really pleased to hear you were happy with the range of products, great pricing, and fast delivery. Your feedback is much appreciated.
Many thanks,
Tom
Director, Drone Safe Store
Accessories and supplies for model build
I purchased some accessories and supplies in order to build my Tamiya car kit, which I also bought from Voltage Models. I received excellent assistance in finding certain items from a real person, as opposed to a 'Cylon' answering service. All items were located swiftly, the order placed and received within 48 hours. Thanks for a professional service.
5. januar 2026
Besvarelse fra Voltage Models
Hi John,
Thank you for the great review! We’re really pleased to hear you received excellent, personal assistance and that everything you needed for your Tamiya build was quickly located and delivered. We agree — nothing beats speaking to a real person!
Thanks again for your kind words and support.
Many thanks,
Tom
Director, Voltage Models
Poor communication
Couldn't deliver everything I ordered, so issued a refund, that never turned up. Didn't reply to emails. Poor service. Update still no reply to my email or confirmation of refund
4. januar 2026
Besvarelse fra Voltage Models
Hi James,
Thank you for your feedback, and I’m genuinely sorry for the frustration this has caused. This is certainly not the level of service we aim to provide.
When an item can’t be fulfilled, refunds are issued immediately from our side, but depending on the payment method and bank, they can take several working days to appear. That said, you should always receive clear communication, and I’m sorry if your emails weren’t responded to as promptly as they should have been.
Please contact us directly (or reply to the latest email from us) and I will personally make sure the refund status is checked and fully resolved for you as quickly as possible.
Again, my sincere apologies for the inconvenience, and thank you for bringing this to our attention.
Many thanks,
Tom
Director
Excellent knowledge when I phoned about…
Excellent knowledge when I phoned about the Tamiya Porsche. They had one that had just come in, ordered it straight away and received within 2 days. Great service and will be back for more.
2. januar 2026
Besvarelse fra Voltage Models
Hi Gerald,
Thank you for the great review! We’re really pleased to hear our knowledge helped when you called about the Tamiya Porsche, and that we were able to get one out to you so quickly. It’s always nice when the timing works out perfectly.
We really appreciate your support and look forward to welcoming you back for more.
Many thanks,
Tom
Director, Voltage Models
I went to voltage models with a…
I went to voltage models with a problematic lithium battery or charger. The staff down there was so helpful and rectified my problem within minutes. just a very professional set up 10 out of 10 happy customer.💪🏻👍🏻
2. januar 2026
Besvarelse fra Voltage Models
Hi Darron,
Thank you for the fantastic review! We’re really pleased to hear the team could quickly diagnose and sort the battery/charger issue for you. It’s great to know you found everything professional and left as a happy customer — that’s exactly what we aim for 💪🏻👍🏻
Thanks again for the 10/10!
Many thanks,
Tom
Director, Voltage Models
Great shop for online ordering ,fast…
Great shop for online ordering ,fast shipping and great price
26. december 2025
Besvarelse fra Voltage Models
Hi Ian,
Thank you for your review! We’re really pleased to hear you found the online ordering easy, with fast shipping and a great price.
Many thanks,
Tom
Director, Voltage Models
Amazing as normal
1. januar 2026
Besvarelse fra Voltage Models
Hi Martyn,
Thank you for the great review! We’re delighted to hear everything was amazing as usual — we really appreciate your continued support.
Many thanks,
Tom
Director, Voltage Models
Arrived right on time…excellent service
1. januar 2026
Besvarelse fra Voltage Models
Hi Paul,
Thank you for your review! We’re really pleased to hear everything arrived right on time and that you were happy with the service.
Many thanks,
Tom
Director, Voltage Models
Excellent service
Very fast delivery and great bundle package.very happy with purchase.
29. december 2025
Besvarelse fra Voltage Models
Hi Mark,
Thank you for the excellent review! We’re really pleased to hear you were happy with the fast delivery and the bundle package. Enjoy your purchase!
Many thanks,
Tom
Director, Voltage Models
Superb old school help and friendliness…
Superb old school help and friendliness in this shop.
30. december 2025
Besvarelse fra Voltage Models
Hi Andrew,
Thank you for your kind review! We’re delighted to hear you enjoyed the friendly, “old school” service in our shop — that’s exactly the experience we aim to provide.
Many thanks,
Tom
Director, Voltage Models
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